SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like it works! we will look at it further! the price-quality ratio matches!
Executed qualitatively, but in the picture expected better. Compared with the anpviz at different objects,
The camera came fast. Without external damage. Works. The quality of the picture is worse than on mx335 but there is an analyst: perimeter, line, person, face. There was a dust on the matrix. The image shows not a large black point on the side. The store gave a discount for the following item 8 $. It suits me.
Great cameras! Super fast delivery-3 days to Moscow. Got an omnisdek at the dentist. Cameras checked, everything works. The quality of the picture is excellent both day and night!
Delivery to Stavropol is less than a week. The camera is excellent, decided in the registrar without problems. There was no need to communicate with the store.
Thank you for the gift
Everything is super! I order already the 4th time. I try the dome camera for the first time. Perfectly packed. Fast shipping. Thank you store!
Good-bye all! I ordered about twenty cameras, installed half, out of this amount for 3-6 months, three cameras have failed, which will be with the rest I do not want to think. Now on the quality of the picture, with the matrix from Sony there are no questions, everything is clear, and to the quality of this camera there are questions, I do not like it!! Here is the screen, the distance is 5 meters. I will not order more!
+++++
Normal camera for your money, better than many other cheap
The third order is a great camera. And honest 5 megapixels 25fps
Super recommended and will buy more.
The quality is excellent, the focus is even at the corners.
Everything works well, the quality is good
Recommend. Fast shipping.
Camera bomb! do not take the first and still take. inadvertently ordered from China, were 17 days.
Good camera trouble-free work
Fast delivery, product description, delivered to the home.
Well packed! The video quality is good. Microphones work fine
-Level material looks well made. Despite that there is only its box as protection shockproof, aesthetically seems all ok. The I have yet to try and I believe I will update my feedback. Thanks to the store
Good Dome cameras. They write sound, there are distortions, but this is a wide-angle camera, it is necessary to understand. I will order more!