SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Audio AI Human Detect 
Auto tracking 
Everything is just super
It seems that all the rules, connected to the router, the current has not yet figured out how to set up so that it turns behind the person
The camera shoots in good quality, from two meters you can see what is written on the calculator. Honest 3M! Recommend!
Very good store! Answered questions quickly and helped me with my questions. The product is excellent for such a price fully corresponds to its characteristics! Thank you very much
A good camera for your money. Wide range of settings through the app. The goods came very quickly. In this store I order not the first time. I recommend the store and the store.
The camera is great. Price-quality corresponds. This camera connected in a second, compared to the previous one. Both work without remarks. We are waiting for the winter.
For this money, it seems like it. Nothing outstanding. Weifay is awful. Cable only.
The store is just super. I ordered a camera-a defective one came in. I wrote to the seller, and he said there was no problem-send another. And sent in 3 days a new camera! This time, the camera came excellent, immediately connected without dancing with a tambourine. To the seller Thank you very much! Advise.
Thank you for the speed very good product and quickly installed
To the store Thank you very much! Fast shipping. Took 3 cameras, all work through WI-FI Reception with a small delay, but also the access point is in another structure about 30-35 meters from the cameras.
Everything came fine, though late, but now everything is late, but now it's clear. The item corresponds to the order. I hope everything will be fine in the work. I order not for the first time and there were no special problems, but if there were questions the store helps them quickly solve
Is working
The chamber on the way of the water, nodded, but fortunately everything stood.
It's fine. I order the second time.
The goods were delivered to the Nizhny Novgorod region in 3 weeks. Connected, like while it works.
I am satisfied with the goods delivered. I commend the supplier.
The camera ordered for the cottage, came in 2 days in the Moscow region. Brought home a courier sdek. The camera is very cool! I checked it works, I figured it out immediately with the connection, I need to hang out with the settings a little bit. The quality is excellent! I attach the photo on the street is already dark, it shoots in color with illumination or black and white with infrared illumination. Choose in settings 6. Thank you for the good goods, I'll order another one home!
I recommend store. delivery fast, packing good.
Bought a camera for 2320 tons. The product came, well sealed everything works connected with the help of yutub. the store I recommend!!! The only problem with the delivery, came the code for receipt in the paste, came to open the cell, and she empty called in support wrote to the seller, since he writes that he received the goods in general in support said they will be dealt with in a week came the code for receipt in the paste, came, opened, and took. In general, the delivery made a little nervous, and so everything is fine!
A very cool camera shoots just perfectly at night did not try but during the day it was cool to take 5 MP to Wi-Fi caught well to the phone, too, the only thing I could not register so everything works fine the only reason there is no HD card, in the description, it seems to be listed.
Delivery Siberia, Khakassia 10 days.
Received as described on the announcement, received in a week.
Delivery was not fast. Everything came whole. The camera works. The quality is good, I take the second one, but the first home camera. Thank you. Connected without problems.
9 days to the Far East. It is super delivery by courier. Everything works, I advise definitely
Everything works fine, turning to the store I want to say that the company KCE does not apply to its work in good faith and I want to ask the seller to change their transport Company Company Company only communication with the bot and nothing more, in general, I have a situation such a phone was always on, But they allegedly write and transfer the delivery and roughly wrote the type I was not online and everything, tried to reach their company, on the phone. That we do not solve these issues and switched to a bot, and the one will not solve anything in general
The camera is great. It's wonderful. Seller recommend. Packing is great.
Camera Super! Good store! Ordered yet.
Fast delivery! The camera is not installed! Thank you for the gift!
24.05.22 ordered, 28.05. Has been in the cell delivery point, Moscow. Camera standards, application in the Russian language. There are similar in the country, working year in rain and snow Ive cold. This also with backlight. I am satisfied. The only thing I don't like is big power supply.
Camera came quickly 10 days, shipping carrier, all equipment.
Camera for money is good, fast connect, swing. Only the picture though 3 megapixels is very, is turning the camera, duck there better picture quality. The photo верхнняя picture it, the lower the other, turning
Corresponds to the description. The box is whole. Delivery is super.
Delivery fast. No damage, although without the pupyrki. compared with 2MR difference is small.
Good quality goods, brought the courier in addition to simple installation via app available voice transmission that surprise can with your phone through camera voice send
Good camera, but sent in black color, after a dispute on Ali made payment! Was important point, so that the camera work, where there is no record goes to memory card, access through my phone! Card not included the 64gb, enough recording for 2 weeks! good store, always in touch, answered all the questions!
Camera came, set up checked, it works. If in the near future will not break, definitely value for money
As dance with tambourines to configure the application on a mobile phone… Tried connect power cord and search DVR-work.
Thank you, long time to book with Eto'o store! Thank you, for flash cards that were included, ordered without them) very cool!
Good camera, memory card packed top tape nearly threw together with package))) camera like. Seller answer questions, communication like. Thank you
Everything is fine. Delivered quickly. Works well. Connect the video recorder. No complaints. With the issues raised, the store quickly explained. Recommend to buy.
That's it removes broken
Buy the store for the second time. This time seller put absolutely free flash card 32 GB in 4 sets Chambers ordered. Great seller.
Have not included, as determined by your goal!
Come in 10 days, was sent from Russia. Angle packaging crumpled but whole chamber. It works. After power failure on camera looking down. How to make that looked at a certain point does not know. Take the card memory, while working
On the first photo 5 MP, on the second photo 3 MP, the quality on the first slightly better, but this evening, tomorrow afternoon I will see how the numbers are visible, I will, But the difference between 5 and 3 MP, also a little bit, and so the cameras are good. Come for days 4-5 in the Moz region To quickly connect, press and hold the reset button, where the card should be inserted. Updates, once in 2-3 months come. But without them is normal. The network catches only 2,4, the neraz was not lost, the winter survived normally. Advise. I will take myself 3 cameras, for this money it's the best. 5 *
very well packaged standard post from China just slightly a wee bit slow but nothing overly concerning will post later about quality of the camera in a follow up with clip a video of quality of recording on an NVR
Delivered to Nizhny Tagil in 4 days
Everything is fine! Quality suits. The configuration is simple and takes a couple of minutes. Super goods.
Got it in a week, came quickly, everything is packed and intact.
The goods received in 5 days. Everything works + gifts. The store is reliable, I take it not for the first time. And the brand is not underground-it proved itself. All their equipment has been working for 3 years without failures. Recommend!
This is the second camera at the cottage, the first bought in the autumn (exactly the same and in this magician) worked all winter even at-25, Would be very pleasantly surprised that the kit turned out to be a 32GB card, the store is honest 5 + balls Delivery 4-6 days to the magician Pyaterochka
Delivery is very fast, the quality of the camera is like good, it works. Thank you!
Like camera Very easy to use Have difficulty seeing the recordings, but believe that the problem is in memory card
The order of this camera arrived at my address very quickly, this time the quality did not inspire confidence, K. Has very big luftes when rotation, The camera does not look very clean, it's a feeling that B. U. In general, everything works, and the difference in 3Mp and 5MP did not understand ....
Camera very good Very serious had a problem with one of the 4 cameras that have and it solved Advise