SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Качественный товар! Спасибо продавцу ❤️
good
Good product.
Delivery in the national team parcel took a little more than a month. Bracelets made of stone, but they are not natural color-painted, at what, not everywhere qualitatively (seen in the photo). But for this money, there is nothing to complain about. The size, of course, is slightly too big, I know from experience, these bracelets are very stretched over time. And in general, I'm happy-while I'll wear it. I think I'll even buy it in another color.
I arrive very well and very fast, good to communicate with the store, very good product.
it took a long time to arrive but finally got it
Delivery in joint parcel is fast. Quality is super! Thank you!
I ordered 11.11.2021, received 19.12.2021 along with other admissions. I did not communicate with the store. Corresponds to the description. Packed well
Looks Hood, size OK on a small hand
очень хорошее качество.Пришли довольно быстро за две недели
Excellent bracelet, good quality. Delivery two weeks in one parcel with other orders.
In Minsk (Belarus), reached exactly 3 weeks, which is very good. The quality is almost all excellent, really stones, bracelets are heavy. Slightly pale, but if you wipe with a damp cloth, then norms. The diameter of the beads is 7mm. I'm happy, I order more. Seller recommend.
Everything is beautiful and as in the photo, I am
Отличные браслеты, качество хорошее, дошли за 2 недели до Краснодара!
The goods came well packed, I liked everything, thank you
The size is too small, which is very much. In general, the quality is excellent. But for such money you can take much more in diameter.
The order was made by 11.11. Came in a month later. Bracelets are whole.
Cool bracelets
Pretty indeed, they're worth it.
They went almost a month-I order a second time! this time Brown came lighter than the first time
Perfect.❤️
Same as description, tough material. It came very fast.
Very good qualitatively, recommend
Thank you bracelets came good liked as in the description ordered on November 12 came on December 4. the store I advise sent quickly.
I was afraid that plastic could come, but the bracelets are heavy enough, live look just incomparable Everything came in the specified time
Excellent quality, I recommend
super süß, das Produkt kam sehr schnell. Ich werde auf jeden Fall noch mehr bestellen !
Very cool bracelets, I like it!)
Honestly it is beautiful so fast shipping
Pretty but you have to look for the bracelets that go together, are put individually. Fast Delivery
Very good!
Good afternoon. The order received quickly, packed perfectly. They look good, but I'm not sure they're real. Overall very good.
The bracelet is cool. Like a natural stone, at least knocks not like plastic
thanks for your fast delivery ❤️
Классные браслеты)) хорошо тянется резинка)) цвет нежный))
товар пришел в РБ за 12 дней. 23 камушка на каждом. У меня рука небольшая и легло хорошо, на большую камней может быть маловато. Ну и сами камушки довольно маленькие, ожидал что они будут побольше
Пришло быстро, качество отличное
Very cute and heavy bracelets. Delivery fast, 2 weeks (though ordered 11.11)
I thought it was one bracelet, but it turned out a little wrong. Plaited
I bit smaller then I thought but still really nice
The quality is good, but only on a narrow female hand, because. On men's few stones
Посылку доставили на почту, месяц в пути. Браслеты красивые, бусины мелковаты и легковаты для камня. В целом гуд! :) Продавцу спасибо!!!
Everything s beautiful, better than I expected, I loved them, colors combined with everything, I loved them
I arrive quickly, as shown in the photo, I am happy with the received
Excellent very good quality, very beautiful colors very vivid and your shipping was very fast, very satisfied a thousand thanks.
Matching the description is beautiful and worth buying thank you
I love it.
I liked the bracelets. 2 PCs led Looks decent. Black looks more boring and cheap. Overall satisfied.
Quite quickly came, the quality of the norms, the store I recommend!
Very nice, according to the description, I recommend them! Arrived before the date
Cool bracelets, real stones and pleasant to the touch.
Продавца хочется назвать словом, которые начинается на букву У ! Нет, это не то о чём вы подумали Продавец умница)) Товар пришел, все как по заказу, радует глаз) продавца рекомендую )) P.S. сколько шёл не отслеживал
Very nice special bracelets for gift and fast shipping
As ad, very good quality.
Came a bracelet, very quickly to Moscow. Good Goods)!
Браслеты понравились. Обратите внимание что это два раздельных браслета. Думала бусины будут чуть больше по размеру. Доставка быстрая ~2 недели до Самары. Леска или резиночка на чем надеты бусины прочная (играл ребёнок не порвал). Красивенькие бусины.
thank you so much store I love it package came super fast to Nigeria
Nice article, fast shipping, The effect is as beautiful as in the statement I recommend the store
очень классные браслеты,я очень довольно,ещё и за такую цену, вообще шикарно, они немного отличаются размером,белый браслет чуть длиннее,но тоже очень красивый,вообщем советую
Great craftsmanship, minimal and small, goes with other jewelry and it's really comfortable, will definitely recommend and gift somone
so beautiful i added them a magnet... just like in phtos♥️
Feels small but hope will be ok
It had to arrive on December 3 and arrived on October 26! I loved them.
Good bracelets. We came very quickly. Per cap stone
Ordered 29.09, received in Chelyabinsk 24.10, bracelets are good
It's nice and the quality is very good..
Очень малы бусинки.Ожидала покрупнее.Пришел быстро.
They wait a little bigger but for the rest all right
Fine bracelets. Good quality. The bracelets are only not the same size but by the stretchability adjust them both fine. Fast shipped.
браслеты шикарные. в питере продают один такой за 700 рублей, а тут сразу пара за сотку я довольна)) не очень большие, на резинке. подойдут и на мужскую и на женскую руку. доставка до Мытищ (московская область) всего две недели
Good product, weigh its weight, a little tight, marks the skin. Is largely worth its price
The parcel came quickly went less than a month the goods are satisfied with the bracelets very cool their two packed well all whole store recommend
Interesting bracelets, delivery fast
One stone was wrong, or waste.
Thanks. very beautiful bracelet. I gave it to my mother. Beautiful on full hand
Just perfect I love the bracelets arrived faster than expected
very nice and cute,i will definitely buy more
выглядит прикольно, обращайте внимание на размер, я думала бусики будут побольше
I did not communicate with the store. Sent out quickly. Bracelets are beautiful, made qualitatively. I shoot a star for the fact that the light bracelet was shorter than black. Tight sits.
Beautiful, the black is larger than the orange. Look beautiful on wrist. Like.