SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch amazingWaited almost a month could not wait and waitedNow I will order in silver color
very good
Tooooop
Love the watch, everything works.
perfetto
Love it!!
I like it very beautiful
bellissimo
Too big, exaggerated type
Just as described, highly recommend
Arrived for my client, thank God and her admiration His broker Ali Express is following him to deliver any break or lack of FLOSSK recover, God willing, noraa.shop My Channel is down by the best stores and products with the most sought after links from zubaini, sherfini gifts and discount codes
Very beautiful same picture❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.
Beautiful same as the image, I fully recommend Thank you store.
Very fast, perfect as in the picture
Beautiful and fast arrived in Goiania in perfect condition and before the deadline the forecast was 05/04 day today 27/03
Sweet cutter
one of the best quality .am surprised with delivery evn in storms it dlivered in a week,amazing service and quality.Recomended
bought it twice. all great
Perfect loved
Really great watch I love it
Top
Very nice. Looks great
Ndmdmdmdsmmsmsmmmsmsmsmmsmsmsmsmsmmdmdmdmsmsiiiii
This is so beautiful! Totally obsessed. It has stretch to it as well.
awasome
They are wonderful, just great. the shipment is lightning fast, at night ordered and in the morning the store sent it, packed well. received in 2 weeks. I thank the seller and success in business. I definitely advise you to buy in this store.
Had the refund… xké never shipped
Loved… very beautiful and arrived before the deadline!
tooooooop
Bomb watch!!! received a week earlier than the announced date! packed perfectly! thanks to the store!!! recommend!!!
Perfecto
Nice watch. Arrived earlier than planned
awesome snake watch I like too much..
Very shiny looks and feels secure very small numbers purchased for style but I believe it keeps good time
i love it it just like the picture ❤️
Beautiful as shown
The clock looks great, everything works, thank you.
24 working days to arrive in Brazil. Perfect!!!!
Chic watches!!! The only remark is that the arrows merge in color with the dial and therefore are barely visible. And in general-Super!
Perfect the watch, I love it, it's equal to the promotion photo, it came to me a week before planned and all the time the shipping status was updated. I'll buy more with this salesman.
Received in 9 days in France/very beautiful
A small defect my nothing serious
Very nice and very well packed! Amazing watch!
Excellent.
Very nice and fashionable elegant und unique and the material is excellent I recommended it
Very beautiful! As on photos!
Very, very, very beautiful.
J’adore
very good fast shipping and delivery too
Very nice :)
My product came to my hand now I had never waited for the coming so fast thank you as it came so happy I liked the product very nice I liked it so much another color alicam again
Love it
I got it in full 12 days Congratulations
Much loved! My new Darling
A little small but beautiful thanks to the store
Very cool, I am very happy, it arrived quickly, the color is beautiful and the quality is good, thank you very much to the store
Super, great gift for Christmas, arrived before agreed
The product looks good, looks strong material, this nice for a gift, delivery was fast I have no complaint. I would definitely buy this watch again
Really good quality thank you so much
Chic