SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the watch.
nice and look quality watch happy with the purchased and take 6 days to received
SuperbWorks very well
Beautiful clock and finishes
very beautiful watch
A super watch that came so fast
Beautiful watch with very accurate running, quality genuine leather strap, much more expensive! Thanks to the manufacturer for such a first-class product for ridiculous money!
Excellent workmanship, for the value then! I liked the metal, dial and bracelet, very beautiful watch.
I love the wristwatch and the colour is same as picture.
Spectacular watches I already have a lot of confidence in the brand why it is always very good very good watches and very affordable prices I recommend it widely and also to the supplier
super quality..
excelente
Pure luxury excellent quality
Watch with the vivid colors, quality and design as the product shows, cost excellent quality, I hope it is very durable
Good product, it is as described, the shipment did not take long, I recommend it
Beautiful same picture, large, heavy and luxurious but harsh skin Shui
Beautiful and good quality price
Very good and beautiful
Excellent Reloj
Exelent
Beautiful Muiti watch, everything works
Not working
Love this soooo much. If you're a lady, the wristband may be a little thicker than you'd prefer, but that's not a biggie. It's a very classy watch and the packaging rocks too.
Very good
Everything arrived right as in the very beautiful description the watch I hope will last quite my first purchase of this brand I am satisfied
Completely deserves its very nice price. What else to get at this price. Thank you.
As described in the store. Think you.
Very beautiful
That watch beautiful and quality also seems not very top.
Beautiful watch. Well packed and on time! Satisfied!!
recu a temps normal
A beautiful, beautiful and heavy watch Very fast shipping Thanks to the store
Perfect
It came very fast but the time is not working but the rest is all right
The watch is simply gorgeous, I do not wear it. Plus all kinds of gifts-it's nice! Work exactly without interruptions. Chronograph works, everything is super
muito bonito , espero que dure muito tempo
Excellent!
Very stylish look. Fast shipping. I ordered a gift for my husband. Happy as an elephant!
Excellent Product
produits arrivé en 3 jours au lieu de 10 jours . Le produit est tout comme indiqué sur l'application ✌️.
extremely satisfactory
Great watch, original product!
Excelente, chegou muito rápido e o produto é de excelente qualidade, super recomendo
Chevere
Perfect
Like
Very nice relox. And it's big. You look great. I recommend excellent product
Amei otimo produto
Watch beautiful and perfect top
good product. ver cheap. fast delivery good product.
Muito boa qualidade
ótimo produto, acabamentos perfeitos... recomendo!
top d+ muito top mesmo vale muito a pena gostei de mais do relógio aprovo muito
Top excellent
Top line worth
Great Watch note 10
Muitooo beautiful and full of gifts
The watch is always super, not the first time I order. Well done!!!
Great product as ad
Watch Top…
Perfect!
That product top, beautiful watch
The photos do not show such beauty and that this product has. Recommend, delivery fast, well packed and excellent quality.
Good watch
The watch is very top, amen!
Like, we see using as time will last and will not peel off paint, in but found beautiful and comfortable.
Top! Recommend the product and the store. Certainly. All the porters work perfectly, comes with warranty and some accessories. Am super satisfied!
They came quickly safe and sound. The watch really looks cool and solid. As long as everyone is happy. Recommend.
muy buen producto se ve que es de calidad
Thanks for thé fast shipment … the watch is beautiful !
Watch wonderful recommend!!!
very nice
I recommend the supplier!
Fast charging pending workout clock
Very nice watch, as I hoped.
Gostei muito, chegou antes do previsto !
lindo
I liked it very much 3. My naviforce watch is all very solid thanks.
Beautiful watch and worked well, all dials work. Cost-effective. Am Satisfied
Beautiful!
Very lovely Watch arrived early
They look good, but still not as in the photo. In the kit there was a stand, a rag and an elastic band on their hand. Just a very important set by the hour. In principle, they reached quickly.
I love it, it's beautiful
received in good condition
The watch's quality is good. It looks quite elegant and elite when you wear it. The shipping was quick and order arrived in 2 weeks to Sydney Australia. Recommended Seller!