SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality thank you for the store
Arrived fast and well packed, great product, great quality, finish and Operation note 10, very beautiful and functional, recommend.
The clock is excellent, beautiful, everything works. Sent quickly, but exported to Kiev for a long time, 56 days. Strap, if anything of rubber.
Delivery more than a month. The live looks much better. All functions work. Then it will be visible.
Super! Fast delivery, everything is fine, I advise
Excellent product, very good quality and very good price, thanks.
hermoso
good design but size so big
As the image describes, I recommend store
Beautiful and looks good. Recommend to those thin arm.
the receiver hasn't opened it yet, it a gift for Christmas, so before I can say the item is accurate is after Christmas, but the shipping was super fast
buenísimo, excelente reloj, bonito.
Доставка до Анапы за 30 дней. Упаковка и коробка с часами немного повреждены, часы не пострадали. Всё функции работают (хронограф, календарь и суточные часы). За две недели работы часы не спешат и не отстают, ходят точно. Собраны часы добротно, корпус матовый без каких либо неровностей и зазубрин. Ремешок тоже приятный на ощупь, если долгое время не насили часы на руке (как я, лет 25) может чуть натереть. Темное напыление на ремешке царапается. В целом часы хорошие за свои деньги, смотрятся лучше чем на фото.
Thank you very much to the store for fast shipment! Quality is good for such a cost!
Great item, am very satisfied
Good packing. Looks great and rich. Many thanks for store. I recommend this seller and his products.
Very good watch and arrived in just 20-25 days. Quick delivery and store is very cooperative and responsive
great watch, great quality, very comfortable, very fast shipping, thanks alot
Very good, all functions in perfect timing. Came well packed, super recommend!
chegou tudo certo . relógio bonito combina com qualquer roupa.
Well-packed physically precious I don't see how it works. Very fast delivery
Nice. little loud and strap pretty hard. Shield large. Small tips work and time stamp.
He has all his functions.
I like it very much and recommend it.
bonne qualité
Good quality watch. Until I started and on work I can not say behind or behind. I think the belt will shed as the red color remained on the instructions.
Beauty, in Belarus came less than a month
good.. but it Came without its box
Good product reliable store recommended
Guys store responsibly approaches the case. Delivery in promised time. Goods norms. thank you
Just the way it is. Comfortable and awesomely relaxing. Recommend store.
What you see is what you got! It's looking awesome on my wrist. For that price - go for it!
Superbe montre merciii
Em função qualidade/preço é razoável. Mostrador simples com HMS e dia. Acabamentos aceitáveis. Nada de extravagante, mas pelo preço é um relógio muito elegante e vistoso. A entrega foi muito rápida e vinha bem protegida na caixa (serviço opcional)
ساعة ممتازة مطابقة للوصف تماما ً شحن وتوصيل سريع متجر ممتاز أوصي بالتعامل معه
Delivery fast 19 days to Kiev. look very cool, my husband liked)
Looks beautiful. Slightly larger but good. Came in 2 weeks. Thanks
very good
I just don't have the minute spin. It stays stuck in 10 minutes.
Very cute watch, looks good and works well, Super fast shipping in 9 days to Concepcion,chile. super recommended the store.
Hermoso ❤️ Espero que dure mucho. Compraré más
The store sent the order quickly, the order went just over a month. The goods are packed well. The clock matches the description. They did not communicate with the seller.
Good product and complies with store's descriptions
Incredibly fast, I recommend totalmentd, the clock quality is unbeatable
The watch is very nice and the quality is better then I was expecting. I have small wrists and the watch is a little big, but not too big. The strap is thick and a little stiff. The metal piece on the lower strap does rattle against the watch which might be something to consider if you don't like noise.
Great quality, selling attentive .... Took 21 days to arrive here in my location… Recommend
good packed , protected well heavy duty material thick belt highly recomended
Very good
Great product for your value, very beautiful, recommend not bathe with it OK, is water resistant, but will wear out fast.
same product as described, delivered before the date given
T Much. qualifade, already entered the beach with it and still new.
Good product and the shipping fast within 14days
Excellent item and complies with store's descriptions
Recommend product and 100%
The watch is chic and very beautiful. heavy, quality, with all tags.
We arrived quickly, I look very good, I will add to work later. i will thank the store very much, I recommend everything 5 +++!
very good, just the belts are a bit tough but quality looks good, fast delivery
Chias liked, the quality is excellent. On the hand sit comfortably. I recommend the store and the Chas, but if I ordered again-would have ordered with a light dial. In cloudy time, you can not see the chickens and arrows.
looks good.
Watch bomb, on the hand sit perfectly. I hope on a dark coating will not be so strongly visible scratches, etc. The strap itself is likely to need to be changed over time, because such belts quickly lose sight and split... All small arrows walk. I'm happy with the purchase.
Very cute loved recommend
Nice watch
I will start with the minuses: large, in winter it is not convenient to wear under clothes (sleeves), our shirt sleeve is fastened above the hours. Second, it seems to me that not very readable arrows, second is poorly visible, the background of the dial is dark and the arrows too. But that's my opinion. The third stopwatch counts for 5 seconds, if someone needs an accurate stopwatch, then they will not work. Now Oh good, look super, not cheap. Remeshek is harsh but convenient. For the summer under the short sleeve is super. Accuracy in a week to a second.
Exelent quick product to arrive
Ordered on the 22nd September and received on the 29th September. Super fast shipping! Great communication with store to resolve any issues you have.
Like the picture, product arrived early, like. However needed take some doubts with the store and am waiting reply today.
Good afternoon, I received the order without novelty, a great quality is noted, thank you very much
I am satisfied with my order, the product corresponds well to the description and it arrived well packaged. I recommend this store
wow me sorprendió la construcción y el diseño es hermoso en persona me encantó
The watch came quickly, packed well. Quality for its price is excellent, all dials are working. The stopwatch is turned on when you need to, and reset to zero when you need to. All settings are on YouTube, how to configure. They look chic at their price. The only negative, the store sent, for some reason, not the color that I ordered. Instead of black Gray sent white with a black strap. Although I thought for a long time which ones to order. Therefore, not critical, but upset.
Cost-effective, material looks good, came in good condition.
belle montre comme la description
Recebido
Exelent product very fast comes without Stack
cool
منتج جيد مطابق للوصف بائع موثوق شحن سريع اوصي بالبائع
For the price an excellent product is a little larger compared to a standard watch, all impeccable as in the photos. 100% recommended
Very beautiful, corresponds cm Photo, fast delivery in 20 days, all working perfectly. Loved the watch, present for my boyfriend he loved Perfect
Beautiful! My husband! The only detail not like is Cuz when water bracelet changes color, looks like it is stained the bracelet, happens due not be smooth, want to buy a leather worked now.
Watch Top… It Live is much more beautiful than the pictures. Well packed, and his case is very beautiful, who will give gift not need pack.