SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
According to the images, it has helped me to relieve the pain and corrects my posture.
The belt is good. everything fits perfectly. The order came in a month. I recommend the store and the store.
High quality, recommended!!!!
Very good product I love
Excellent Product of excellent material and workmanship
Product waist support is good It is a durable product Waist fits 44 inch XL The strength of the chick is stitched. Satisfaction for the price. 95 points of performance satisfaction
The HP belt is slightly larger by 106 cm in the waist, it is possible to be a size smaller, the total length is 143 cm, rather stringy. Velcro is small in size, slightly convenient if the belt is larger than necessary. Delivery fast 1.11- 23.11 received. Behind the belt, inside, some kind of mesh, like a pocket, I think is superfluous, in other belts, as much as there was, I have not seen this.
All according to the description. The store is sociable, sent, even changed the size along the way. I took it for my husband, later I will add it.
Everything is super.
The belt itself feels abalone! No supportive and even more therapeutic and corrective effects are felt. Hyper elastic, if desired and possible, you can make a bridge in it. Presses more on my stomach than he keeps my back, and I have never been puffy. It is made neatly. The store Thank you.
Reçu rapidement
For the act of an hour to wink, those for Choi brave vikoni my function...
Super top I recommend because the product is very good quality
Hold your back very well I'm happy with the result
Belt tried on very comfortable.
Very long went the goods
I like it.
It came quickly. in 20 days in Minsk. on 60R XL came up
Excellent quality! Delivery During! On my waist size 97-100 perfectly fit L! (The length of the product is 21 by 121 ,) I'm very satisfied, the belt bought to relieve pain in the lower back!
Fabric feels like a strong and good luxury material, I'm satisfied for now