SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cheap packaging, and needs a good magnifying glass to read the instructions manual. Good look.
everything perfect Great store Fast delivery Thanks
Beautiful.!
Few Wacht faces, 5 in total, the app floriu tape, not offers more downloadable
Ótimo custo benefício!
Ótimo benefit
Well arrival
un amarilla reloj es hermoso mas de como se puede apreciar en la foto, la carga le dura 15 días apagando cuando me voy a acostar se lo recomiendo.
nice watch
Great product!
Very beautiful
Good watch does not offer new but very normal
Very good product, arrived fast. Just not advise wet for be touch screen.
Satisfied
Excellent product is very nice
Beautifully wrapped, pretty fast Delivery. Yet it not uruchomiłam. See how does
Delivered on time, easy and practical to use. Product quality higher than expected.
Very satisfied with my purchase, the watch is thin and easy to use, it is just a pity that we can not install applications on it
Oh, great! Very nice, as you announce. Almost A week after he arrived and used has just over 50% battery. It doesn't feel heavy. It's big but not exaggerated. Sometimes I have to open the app so that the clock data is updated. I'm happy with the purchase.
I like it very much, super good and it came in the right time, it looks very nice
At the moment very happy
esta bastante bien con algunos problemas para sincronizar debió al Android pero bastante bueno para su precio y de buena calidad gracias ali
Not even less than than price. Just perfect price is high, this price for this so if is right and think.
Happy with product (watch) and fast shipping.Five stars for store.
Identical to what is offered, see how it works with the application, it took very little to arrive much earlier than scheduled
It's very good for the price
bon article
Shipment dotarła instantly. Now season check what can Watch
شابة بزاف الله يبارك في الشناوة
Excellent watch, comfortable to wear and arrive before scheduled
Great product the clock is beautiful worth every penny top! Arrived in 16 days!
Ok for the prices
Arrived about time, packaging OK. Watch has ładowaną batteries but when connected to the charger works, 1H charge and is 100%, see how many holding on a single charge. Overall I am
very good watch very nice
fast delivery , great product
The watch is great. I bought it as a gift. The application on the mobile phone is very convenient. In general, the watch is very good and fashionable! The store delivered the goods quickly and arrived on time! Thank you very much. If you are looking for a stylish, cheap and convenient fitness bracelet, then this is what you need! Recommend this seller. ★★★★★