SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery
The only thing I was really annoyed about is that the cosmonaut wallpaper didn't come. As show in the advertisement for sale. Unfortunate
I am very happy good product
Everything needs to be charged.
The watch is good looking, very responsive and well thought out on the buttons. Why pay hundreds... Perfect.
great watch. the instructions weren't really clear how to change the face but store was very helpful and responsive. everyone has commented when i were it And notifies me even with Teams messages!
In the beginning, they recharged, there are a bunch of screens, while everything suits. Judging by the design, really do not fear water. Heavy, the bracelet had to be shortened.
All right. All right. Good value for money
Fast shipping recommended very top quality
Very fast shipping watch high quality highly recommended
Excellent. Good quality more than expected. Recommended 100%. It is demoted by customs of my country Argentina. Seller excellent attention
exelent
Watch feels cheap to possibly because all aluminum is funkion I haven't made. But for the price you get only plastic.
The store is handsome, the Russian Post is of course as always delayed. But but the watch is super, asked the seller to check them before shipping and he checked them. 5 +
Well received turns on correctly to see if the functions work correctly
Very fast shipping
The watch is esthetically very decent, easy E, many display themes, show accurate pressure measurements. Of the small shortcomings, this leather River is very hard. There are shortcomings of the phone application after losing communication with the device again does not connect automatically.
Like, measures amount of steps, blood pressure, alarm, alarm clock, calculator ....
Clock class all in Russian language recommend.
The parcel was not easy: a week in Hong Kong, a week in China, but came on time! The quality of the watch (Lige) is what was stated. On the hand are light (relatively), the bracelet is comfortable. the picture quality is expected, good. There is a book from those. Description, including Russian. I recommend to buy.
Received quickly and complies with supplier DESCRIPTIONS. Thank you
Price contrast so terrific
The product arrived on time, but the smart watch came with faulty screen as below photo shows
Excellent smart watch, I love it
Comes as described so far enjoying
The clock came to Smolensk before the specified time frame quickly sorted out the purchase is satisfied thanks to the store with the seller did not communicate, but I recommend
Gostei enough… Excellent smartwhatch!!
Excellent very wide functionality. Made by measured steps, heartbeat. Among other things in them you can talk, listen to music and switch the music tracks. Huge selection of displays on any taste and color. Goods come carefully packaged, watch with all sides covered with protective film. Remarkable is wireless charging. Watch definitely worth the money. Seller promptly respond to all questions, for which he had a special thank you.
Beautiful watch, very cool, but little interactivity with the smartphone.
Good, cool watch have an instruction
Hot resuis and well Pack
Very good Better than expected.
The article came after a long time, but I got my money back in a dispute, how can I pay for the watch?
received in proper packing. smart watch does what it says. ECG sports blood oxygen. thumbs up for this gorgeous looking device
To m. o. In two weeks, the order was tracked, there is a small patch from the back. The price of course is overstated from another store already a patent found a thousand cheaper + another second strap as a gift to choose from. And for example, the watch is super, took for 3.760 ₽.
super
всё супер....дошло очень быстро
It's very good but I come with another strap
here have send the coupen for me as a gift thanks for so an i mean that gift send me with paypal
Good dry product, it won't take long, you shouldn't expect great quality for the price but it's OK, hard to maintain a proper link to the mobile
Good hours, for your money. Batteries last for a few days
Works at this time reasonable Wait and see whether it its money's worth.
Price contrast top without the need for manual multiple times to operate the sync easy design even nicer
Super recommended, good material quality and clock performance is excellent, battery lasts 3 days
Perfect watch. came fast within 10days to Belgium
Excellent! Identical to AD. Am using 24hs. Already showered with it and is working perfectly!
Watch class!
I arrive in 15 days, I add my expectations
The clock has arrived well, without battery, so I put it to charge, hope it works properly
Thanks for the fast delivery and for the good hours.
Beautiful watch, great price. The watch and the app support Hebrew. The watch displays alerts for apps such as WhatsApp, Instagram, Gmail and more. You can shower with the watch without worry. The watch makes phone calls.
good evening! Arrived today. Thank you for your prompt response The product is as described. It is five stars.
Before the Voronezh region, the delivery of two weeks, the clock as in the description with the phone quickly synchronizes, the battery was kept exactly a week and still remained 20%, but this was, in general, a good watch and a store are all without cheating.
The clock is awesome, my husband really liked. Delivery is fast, packed was good.
Cool watches, long dealt with the settings, but everything turned out. Clock fire)
Absolutely TOP!!! Recomend! Thank you!!!!
Came quickly, the clock cool everything works fine
Awesome watch.
Excellent product, I really liked it, it suits me perfectly, great cost-benefit, arrived well before the deadline and very well packaged, I recommend the store.
Excellent purchase, I was surprised by the watch, good price-quality, it works very well, it took me a little time to connect it with Bluetooth, but there is nothing to write about... it comes with a charging cable Adjust the strap with a small screwdriver.. Very happy, thank you!
Just fire, thank you very much!!!
It's a very good watch this was the second I bought in less than a month thanks
Great, goods arrived quickly, perfect quality, thank you. I recommend the store
Very nice watch, fast shipping. Thank you.
I got a couple of hours for myself and my uncle. In general, cool hours charge keeps the day 4 approximately, very steep in appearance and perfectly assembled, due to the shortcomings for which 4 visits is the absence of oxygen and pressure measurement, sincerely I hope that later will be finished and in some update these functions will appear! A whole bunch of different screens plus a big pile in the app! The picture on the display is juicy and bright, plus a thin frame around the display, I was satisfied with everything, and the question about oxygen and pressure decided with the store. All notifications come and talked on them a couple of times, quite perfectly heard!
Very full watch at a very cheap price. Nice to buy.
The watch arrived quickly. The watch is beautiful, fully functional and looks great! There are instructions in Russian. It works very well in conjunction with the application. I am very satisfied with the purchase!
It's look so good and nice.The qualitie of the display is very good.And last but not least the watch from Lige come very fast to me.Thank's from me to Lige for all that!What for a wunderful watch with very good style.For me it is really so.
Impressed. Beautiful, bright, functional. The display-dial is clear, sharp, contrasting. The new dial from the application for some reason did not load several times tried, each time some failure may be memory so under the string is clogged. The clock at first glance is very awesome. The size would be slightly larger by about 1 cm. In diameter, generally would be super. 17 days delivery. Took for 4100 rubles. Charged about 3 hours. Per night sat at 20%. With the Bluetooth enabled and the setting of the screen on when raising the hand that is often turned on at night themselves. In general, the evaluation is excellent. The Chinese are good.
The watch is very beautiful, and you can talk after connecting. Thank you very much for the fast delivery. I am very satisfied. I recommend the store