SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The old boy of the beast!
The Watch smartwatch arrived early and great quality!!! Recommend not strikethrough in Brazil.
пришло вовремя. все было норм. через неделю сломалась нижняя кнопка. просто выпала. понимаю, что предъявить ни чего нельзя. поэтому не очень приятно. решайте сами.
спасибо. всё пришло в срок, упаковка огонь!!!
Lack brand Time
מוצר מצויין מגיע בקופסה ארוזה פלוס אוזניות 2 רצועות לשעון כולל ווצאפ עברית מלאה .
Cool is okey
Good resolution. easy to use. touch is very sensitive
The parcel came in good condition in one month delivery to Bucharest, RO. It looks solid, of high quality. It was easy to syncronize with my Xperia phone and seems easy to operate. Very bright, but take care it can be large on your wrist 46 mm. I shall revert with more info after some time and share my experience with this smart watch. However at this moment I fully recommend this store.
DG smart watch this satisfied, JD Spirit exerciser
Came quickly. packed perfectly + protective glass as a gift. while everything suits. I recommend. time will show, will unsubscribe.
Great, GREAT product! Very comfortable, easy to connect, great battery life. Color choices are great.... Screen is easy to read.. Very durable.... I can't say enough positive about this! Give it a try you will not be disappointed!
Hours are normal. Looks like an expensive watch, but the stuffing... It took me a long time to figure out the settings. So I didn't fully understand. I will test more. Delivery as specified by the store, same day. Post office. Best Wishes
Quickly received. Watch class!!!
Clock is WONDERFUL, its screen is very beautiful, very vivid colors... the only negative point is that there is no way to put pictures of wallpaper which in fact is not even a problem because it has many screen options!!!
the watch exceeded all my expectations excellent product first day of testing flight normal display quality on the screen perfect brightness is enough
Excellent purchase, many skins available, able to display any notification of the mobile phone. As for the health part, the heartbeat detection works very well, as well as the sleep monitoring.Battery life is great, even the audio and microphone allow you to make a call quietly. Good screen readability, even in very light conditions, and responds well to the movement of the wrist. Very satisfied, I recommend it in case you want to give a gift!
Delivered in time, even earlier for 12 days. Everything is in accordance with the description. Still under testing. / Доставлено вовремя, даже раньше на 12 дней. Все в соответствии с описанием. Тестирую.
The parcel came quickly the store put the headphones and the protective glass to him thank you very much
Product perfectly protected for shipping time. As for Workmanship same smartwatcha very good. Interface in Polish and same Apka phone. Recommend
Happy excellent product is exactly what I expected, arrived before the time, very well packed without any detail, but my expectations now just wait the day by day with use
An excellent store as a gift sent sewn glass and wired headphones
The product corresponds to the price-quality. It came within a week, although the preliminary date was indicated later. I'm happy for hours.
The watch is just super. Heavy. A lot of stuff. The quality is excellent. I highly recommend the store. The screen is just super. If the phone is not near through the clock, you can call. Sound and microphone are good. For this money I highly recommend. (plus pleasant gifts in a box).
I can't make short stainless band . because nothing tools.
I'm happy. Very good is what the store announces, the very kind seller, does not plan to set up my watch with the phone, send you message explaining the problem, and mail me a video so I can it's worth 100%. I recommend it to you. 100% recommended.
Everything came, works 5 +
Super Super Super Watch just huanfet for your money thank you to the store the parcel came quickly purchase satisfied with all 100 the only advise to take with a bracelet is more convenient
thanks you very much nice watch ⌚
Very good, fast delivery, received in 12 days, well packed, all the same description, thank you, recommend to everyone
Very good recommend this supplier…
I have configured it and the fact is it works great and the battery hasn't counted it depends on what you give it for it is a very complete watch you can make calls and take calls and it works great well you Can listen to music and more exercise and health. As a gift, the price is very good, he loves it, thank you store for always being attentive. Recommended.
After the system after the scheduled.
Due to work reasons, I haven't worn a watch for a long time, and I have become accustomed to checking the time on my mobile phone. I decided to change my habits and buy this smart watch. The fact is that I am very satisfied with the decision I made. This is a reasonably priced watch with many functions. Many times I put my phone in my jacket, and if they call me, there is noise in the street, I will not notice. Now I have no excuses. I have been with him for a week and a half, and I am very happy. The battery can be used for a long time because I always only need to charge it once, and I use it every day. Overall it was a very successful purchase. It also has exercise function, although I don't use it much. What I use most is to know when they call me and see when they write to me whatsapps without having to take the phone out of my pocket
I love this watch! It's just like the picture. Smartwatch with 454*454 AMOLED display touch screen, the touch is very good. It has multiple sports modes, The watch itself can play music, with 4G memory, make calls, answer calls, Heart rate, blood pressure, blood oxygen monitoring and other functions. It's different than anyone else you 've ever seen, easy to pair with your phone and able to track your exercise. You can read your messages without having to check your phone, which is useful at work. The battery is long hard, it lasts for me about 3 days, it all depends on the use it is given. It is very easy to charge as it has a cable that carries magnets and adapts perfectly, in 1 hours we have the battery charged. The watch is available in multiple languages, including Spanish, and the link is very simple. I would recommend it.