SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For this price normally. The connection flies off
Simple but good quality smartwatch…!
good quality and fast shipping
Top quality
Fast delivery, the product is ok
This excellent product very nice, light, fast, compatible with many functions all that a smart watch must have
Everything works. There are no defects. Recommend!
Quick delivery. Excellent product.
Good
nice smart watch, easy to use
I'm testing so far it looks very good
Pleins de fonctions
Good quality product, arrived earlier than expected, very kind store solving any problem
Watch shell! Purchase recommended, full functions excellent and easy to use. Applique very light
Very pretty
Very very well I am delighted, works very well, 2 weeks I use it and everything is perfect.. Top
very good product
Excellent supplier good quality product
ok
I like good watch recommended
Smart watch light and practical. very bright, lack test in the sun. But I'm very satisfied.
Excellent rewarding everyone
The clock works.
The connection flew off, but so far they seem to have solved the problem. We test further
thank you
For your money norms! Works, the charge holds for a long time!
topka
We re-order the watch, I like the functionality very much. Fast Delivery
Checked the work, seems to be worthy. I did not delve deeply, I bought it as a gift to my wife. That I will not complement
Arrived quickly Recommend the store
Watch well built, beautiful and a fair price! Recommend
maravilloso.okkkkk.
Great watch
very good product, perfect shippment very fast i love it HIGH RECOMENDED SELLER
As in description arrived very fast
top montre
Before Sochi in 28 days, the clock is very cool, functional, the sensor accurately shows the pulse and pressure, a large selection of dials, with the phone synchronization passed without problems, the clock on weather and time, very satisfied, I recommend, for this price you will not find better! Thank you for the quality goods!!
Product arrived well Waiting for trial
I liked the watch. Through the app easily and quickly ends with the phone and adjusts, the language changes automatically depending on the language on the smartphone. Let's see how much is enough. Thank you store!
Order arrived very fast, still can not make a product evaluation. After step feedback the same
Correspond à la description. Reçu plus rapidement que prévu. Montre en charge et à tester.
The watch is good. The charge is held for about a week. The sensor does not react flawlessly. Vibro was weak, hoping I could wake up on the alarm clock without sound. Messages from social networks come, except for Wyber, the text is readable. When calling, contact is written.
Product such as description, fast shipping, in 20 days I already had it in my hands, the watch is good quality, it is super light, shop and recommended product, arrived just for gift by
Very good product, the attentive and kind store at all times. 100% recommended
Очень приятные ...как будут в работе время покажет!!!
Conform to the description Received in 20 days I highly recommend
A wonderful store I would recommend dealing with
While all working well. Smartwatch beautiful, light, app easy handling.
The smart watch came as described.Very fast shipment, delivery took about 20 days in excelent condition in the colour I ordered.Comfortable when wearing.I downloaded the app for pairing with the phone easy and it took a few minutes.Haven't used all functions yet, but seems it will do a great job for that money.I'm satisfied and recommend the item and the store.The user manual is in English and Chinese.Love the wach.
muito bommm ,amei
Livré au Maroc dans 20 jour, satisfait ✌️
Very good watch!!! will definitely recommend!!! battery work for a long time easy to use.
All OK! The parcel arrived quickly. The contents are in satisfactory condition (small Kokka on the box). Will be a gift on ng!
Just a little more iscjro than the image
full option, until sleep control. 10days without charge. super
Delivery by post in 2 weeks. Pairing passed immediately, without problems. Excellent clock, wife is happy. Seller recommend.
The battery lasts long enough 2 days of use and is in 80%. All Notifications arrive. Calls can be hung but don't hang up. Pretty good for your price.
Excellent Product! downloaded the app on QR-code in the instructions and not what problems, ordered 6.11 came 24.11 all super, you can download the dial right) 1.
Very beautiful I would recommend it but its problem is that it does not support Arabic
Hours of norms, let's see in the case, came quickly!
Very good workmanship. Everything runs smoothly and without any problems. Watch I use from two days and currently I have 72% battery. Quickly connects to your phone, and has the function of controlling watch with level phone using application (alarms, notice, features health, choice spinner)
The product is fine as I expected.Shipping came quickly and was very attentive.Thanks.
As the picture, i recieved early than the date i expected, tahnk you store...
freshly charged,for now working excellent. great features.
Good quality in the price and very quickly received
есть недоработки в по, но в целом хорошие часики. браслет поменять только) силикон неприятно липнет к руке. пришли за 3 дня в Испанию. продовца и товар рекомендую
Product is very acceptable at the price
I was surprised by the price, it's functional and intuitive. Easy sync with Play Store App (Da Fit). I recommend your purchase, you can put background images or just change the screens you want from the App. It also measures pulse, oxygen and blood pressure and also makes mean of recorded results. I am very satisfied and recommend your purchase if you are looking for something similar.
The goods are of excellent quality. Fast shipping. For 5 days of use, the charging consumption is 50%. Large display shows all notifications. Recommend.
Lack of testing but equal q UE in photos
Working hours, working without problems. I'm happy with the purchase.
Thank you for the goods, the parcel came during a little earlier than the appointed time. Seller recommend.
It's my first purchase and I'm satisfied with my product, I'm thinking of making another purchase to give away. Excellent, I recommend.
Looks really great quality Thanks Neil .
Perfect beautiful comfortable watch as in the picture and made male
Like Chashi norm in steel trash. The pressure does not measure, just with the table the weight of the age takes the average and shows. Even the pulse does not guess. You sit at the computer. Just a toy.
O produto é realmente o que é informado na descrição, o vendedor enviou rápido o pedido e bem embalado, demorou menos de 2 semanas para chegar ao Brasil, recomendo a todos!
The watch is original, I like it very much Arrived in a very fast period of 20 days only, thanks from Algeria
Has received, but has not yet connected and has not tested ..
The product came in proper condition, well packed and corresponds to the description.
The clock works without any problems
About the clock I will not say much, I will not say much reviews, I will not say anything new, and nobody wrote anything about the application. Dafit Normal functions: 1) dials 70 pieces 2) 8 kinds workout Interesting chips: 1) sleep quality evaluation 2) map track display (outdoor running, only works through app) 3) display steps as calendar 4) physiological reminder cycle (menstrual days) Cons: 1) display training list (as a calendar is more convenient) 2) notifications per clock only from those applications that are in the list (for example, there is no VK, and this is critical for me) Now a little about the clock. Very light, straight toys, look good. The weather works, does not buggy, high-quality notification works on the phone, does not buggy. When you charge the watch, there is no display of the charging percentage. In general, I would know that notification only from selected applications would not buy. And so the clock is good.
Very good product, very quick delivery
Delivery fast, well packed, and very beautiful.
As in the description
Clock support: SMS messages, alarm clock, music from the phone pause, rewind and volume. The battery holds for a long time all depends on how many application services are connected. The Da fit application is completely in Russian language. The dials are full. To better configure the watches, restart them. With the phone, the connection does not disappear well.
Great product, light, battery lasts and arrived in 11 days from day of purchase to get me
Beautiful connected watch simple to use fast delivery the watch to all the features described by the store
Excellent very good watch came fast and I recommend the store.
I arrive super well packed very good and fast is appreciated.
The goods came with a delay of 5 days. Packed qualitatively. They work well.
All perfect, loved the product back and buy.
Excelente reloj de muy buena calidad,tal y como en la descripción
The product came well packed, with instruction manual in English also took a while to get, took over two hours to charge, works very well. Like the watch.
Very happy Perfect For the price is amazing
Product arrived after 20 days order Thank you store
Arrived in excellent condition, it is very light, came with 51% battery, after one day it is in 50% the screen feels very good, touch very good answer
It takes 12 days to arrive. According to the purchase. Thank you very much to the store.
Great product, already bought 5x and never had problems, work perfectly and the app is really easy to move, this model does not link.
I received in Omsk for 20 days all the good hours in appearance decent, how will work then I will write a review
Доставка быстрая, всё работает. Один минус. Нет Русского языка в мануале.
Thanks to the store is packing at once 2 parcels, well-packed.
Good product, very fast shipments.
Great Loving
We ordered 3 watches. It is very practical in terms of health, tension, heartbeat .... just load it from time to time. A watch that holds the load like a laptop. I am very satisfied with my purchase Thank you Ali express
The clock is great. All declared functions are performed. Work with the DA fit application, which are perfectly synchronized. There are many different functions in the application, and there is also the possibility of installing additional dials. Delivery to Moscow is very prompt.
Watch very good, according to the advertised, arrived in perfect condition well packed inside the box with the cable to charge the battery.
Arrived before the estimated time, very happy with the purchase
Product delivered 12 days after order. Now to try.
Walk not used put to charge, hope it works perfectly, mainly cuz and gift.
The product is as described and I arrive very fast, I recommend this store as it always communicates
The clock came quite quickly) the parcel was safe and sound, but the box was slightly blown from above. Therefore, the request to the store is better to protect the top cover. I liked the quality. For its price fire! Look stylish and interesting)
Very cute even