SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovelier than expected
beautiful, pass delivery before date
Thank you the product arrived in good condition
J'adore
really lovely
Good product, looks great, I hope I have no problem with the app to link it to the cell phone and start working. I'm on time in advance. Thank you
Received
todo ok, espero que duren mucho.son buenos
Excellent quality I recommend to supplier, arrived fast, I recommend
E arrivato velocemente funziona correttamente non e il primo che acquisto e il secondo, questo venditore e affidabile
I order already the 2nd time. The track was tracked, the store quickly sent the goods. he is happy with the hours. sometimes the app is buggy and does not always find a bracelet from the first time.
A good product works all properly at the moment, a nice screen its app. And it has so many functions should I finish to try it currently holds very the charge battery!
Come quickly. I had to hang out a little bit to connect
Hours are cool. charge lasts 5 days of constant use. But there is one minus, when connecting via audio mode, incoming calls are displayed simply by the number, without the name.
Браслет внешне красивый, но программное обеспечение оставляет желать лучшего. Русский язык работает не корректно. Перевод некоторых слов не точный. В записной книжке ограничение до 50 номеров. Вибро очень слабенькое. Вайбер не работает. Сообщения пишет только от кого пришли, самого текста нет. Телефон подключён, а погоду не показывает. Галереи нет. За эти деньги наверное это хорошая игрушка.
Thank you very mush. Good item
Super, thank you.
In the form of cool, the functionality is not ice. I put it on Avito.
Product arrived very fast. Identical to the photo and in perfect condition. Thank you!
This beautiful, looks quality, so far the charger disconnects very easy you don't have to move it