SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything correct,
I like the watch going to buy each for my family,my daughter is so excited to have one
Excellent clock in time and I liked it very much
Recommend, very easy sync and regular, is simple, beautiful and complies with the informed by store and manufacturer.
Everything perfect arrived very fast I recommend
llegó en 10 días ,se ve de buena calidad , aún falta probarlo
Час отличные, доволен покупкой очень, на руке смотрятся отлично, по функциям говорить не буду все они указаны в описании,из самого приятного выделю что на телефоне собственный динамик через который можно прослушивать музыку и разговоривать, вообще стоящие часы, единственный минус экран немного меньше чем хотелось бы а во столтном 5+
Looks nice and came quick
works perfectly as described by the store, arrived in moderate time about 40days approximately
Very beautiful. Works well. Instructions in English Watch in French.
Fantastic service. Equipment top
The very nice product, excellent material, looks good quality, many functions, excellent sound for both calls, and listening to music. Shipping very fast, took 16 days to Colombia.
un reloj muy completo y sobre todo fácil de instalar se lo recomiendo un buen reloj reloj inteligente
Response time very fast. Excellent products. Recommended
Corresponds to the description!
muy rápido el envío , está excelente.
It meets the description. The shipment was very fast.
thanks
Excelente reloj, muy completo, llego rapido y en optimas condiciones, todas las propiedades son reales. Buenisima compra!!!!
Todo chevere llego rapido
Everything is super but will connect to the phone could not tomorrow I'll go call for help
increíble muy bonito de verdad y bueno
The clock came together with three other orders for Russian mail. The clock came together, though I did. The clock came low. But in general, I like. Testing.
A can difficult to manage my cava
very wonderful smart watch i love it ....
Muy Buen Producto Felicitaciones
El producto está genial, es tal cual lo q indican en la descripción! Las llamadas funcionan muy bien! Y llego super rápido!!!
It's excellent, I like it very much
Perfect, excellent purchase this great Watch and very easy to program, recommended
Very nice and wine well of time
tres bon