SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can buy the same watch for a kopeck piece, the screen is annoying that not all watches have a big limit and the brightness of course lame puts a weak 4 out of 5. the Plus turned out to be a number of dial in the application
fabulous watch. love it
excellent service and quality
It's really fast, good service
Come come quickly, within 3 weeks, battery holds about 7 days, loading up quickly, colors saturated, satisfied with clocks
nice
I liked it very much. Stylish and good quality met all my need. Thank you store in gift
There is a watch. The store's description is accurate. The watch is beautiful, stylish and has a lot of features. The connection with the mobile phone is good, and the connection will not be interrupted during use.
The product arrived in a relatively good time, if I may say so. The quality of this product shows up great quality built and can satisfy my need for effect that got this store. Also, about this seller, if can add a very good. He sent me the product in perfect condition and so am very grateful
Today I received a very good article. Now I recommend it. Just say all the functions it marks, the functions it brings, as well as the very full heartbeat, call, NFC, temperature, breathing mode, steps and multiple exercises. Fast charging, various reminders, programmable. What else can I say
Good product advise
Very satisfied with the product, arrived before the estimated date. Highly recommended
Pleasant surprised by the quality of this watch
OK !!!!!!!
Congratulations for the speed and attention of all concerned, if the product performs well, I will indicate in the future the store and the product.
Fast delivered as specified. 14 days earlier. The watch makes a good impression and like me. And even works.
Works very well but received with scratches on the side of the dial case….In discussion with the store hoping for a gesture... never had a problem before.
The truth is very comfortable, the product is of good quality, in relation to its price. I am very satisfied! I recommend it. The store is very fast with shipping management.
Watch in your price. Fast shipping. Goods consistent with the description. Recommend the most.
Fits the description. I recommend this product!!
The package is wonderful, complete with headphones, protective glass, rubber strap, charging. The box is not worse than the gift box, the charging is 60%, I will deal with the content. Delivery 2 weeks earlier than announced, and during the New Year holidays, for delivery in five.
looks good, now to the loader for charge. how he works after loading, we will seen. recommended store.
Extremely satisfied.
Very fast, smoothly. Watches them meet its functions, are light in weight. Thank you stores.
Excellent Product, start testing.
All good, spivpadv with a description
Outwardly corresponds to the description, working condition, there is no way to check in the work yet, I recommend the store.
All right. See how long battery operated. Besides good workmanship + earphone as a gift.
Very nice watch with all the features mentioned in description.
First enemy garni yak for such a cat, Dali bacimo
The comments said it came with another extensible. But in what it fits. I come with the other accessories.
Sat them lijep and funkcionalan. Remen se Lako mijenja and podešava. Izgleda "močno".
The watch needs to synchronize with the mobile phone connection, then very nice feature appeared. I recommend a nice product
Packing is great. The product is good quality. Thank you
Arrived very quickly, the store put a nice gift with the watch, I have to try it.
safety packed, looks good product and quality. it is a gift, we try it later
As t first the Watch worked somewhat well. Now it won’t work asking me to sync it in order to display. I’m not very happy about, I s only bees month and the store offered 15 days for dispute I have contacted the seller hoping something can be done.
Description fully corresponds. Shipping and delivery fast. Packed perfectly. The clock is made qualitatively. Included Watch, metal bracelet, silicone bracelet, protective glass, wireless charging. As a gift, wired headphones, for smart. Connected without problems. The application is yours, everything is Russian, it is configured clearly and easily. I would like ordinary analog dials more-arrows/day/number. The measurements are correct, which even surprised. And pleased. Pulse, pressure, saturation, that's right. In general, the bucket, take definitely, the clock is quality, work well from the smart do not fall off (here probably depends on the device). The store is sociable. I advise you to take from him who is interested in this model. It's worth your money.
Good packaging and on time delivery.
The charger not work but the supplier sent another super fast 5 stars
Very fast delivery, had to deliver on October 27, and arrived at Almaty on October 7. The watch is super. Through the scanner copied the Kiar code, downloaded the program and all very quickly connected. Still not all the functions have been set up, but I already like them very much.
Received the parcel, quite quickly came.
Great connected watch. Lightweight and easy to use. I recommend it. Friendlyally Gilles
Packing fire, watch Super, nausea unpacked, the quality is excellent
Corresponds to the order.
Very well packaged
Received in less than 10 days. Very beautiful. Comes with an audio headset as a gift. I recommend
I acknowledge receipt of my order, in 3 weeks and I am satisfied with the article.
I arrive at the low piura 40 days. It looks great product now to try and see its detangling
מצויין 100 percent אורגינל. Thank you very much
The clock is here. It was packed very securely and in the original box. It arrived a week ahead of schedule. The connection to the smartphone went quickly. There is a large selection of screenshots. The choice of activities is also very large. Nice watch. I am very satisfied with what I ordered. Thank you store!
Very good. Nickel options and parameters Monitoring with taking effective and real constants After against verification
I like it very much, easy to synchronize and even customize the dial, the strap needs to be adjusted and ready.
Order received in 25 days. Product equal to the description. Very nice watch!!
Very beautiful watch works very well
Thank you store. Everything works. Pleasant bonus: headphones.
Product is exactly one and stores communication problem return. again after being shipped from later very readily;; But quickly send back and faith going on sale girls
Thank you, and for the gift, very nice
Received the item earlier than I was expected to. Will leave further feedback soon
What I wanted,, thank you
Brilliant quality watch waterproof very good
Hello I bought from this watch Biray How to help the cable faulty in jarz cable does not recharge the time arrived before
Top quality, looks and feels great. I would recommend this watch to everyone. It arrived very fast (2 weeks), i was surprised, because it usually takes a couple of months for a shipment to arrive.
Goods received all OK! To the store Thank You headphones as a gift
Beautiful, like in d'iscrizione
Omg. I was so surprised how good this watch is. ❤️ I really not expected to get so good quality watch. Recommended ⌚
All well delivery before time
Nice smart watch, what they describe the publication, is what you get, many applications that work very well, excellent value for money. And use with the app. On the cell keeps constant monitoring of blood pressure, heart rate and oxygenation apart from answering messages making calls or controlling Spotify audio. Very good
Really the numbers are good. Recommend.
Very good attention from this shop, super kind and responded quickly all my concerns. They changed me at my request one of the handles for another color and the ones I asked for plus a gift headphone. Thank you very much.
The product arrived quickly, correct and suitable for order, in questions to the store, I received a quick and good answer, excellent product
Great beautiful elegant yet am testing more recommend
Arrived with an acceptable time smartwatch with interesting functions by price.
Muy bkn el reloj tiene compatibilidad con alexa y llegó muy a tiempo
la conexión por bluetooth falla bastante
Nice watch, very good packing, all as in discription and a free gift headset..!!! Very happy ;)
A nice watch with more features! Thank you
Very good article arrived at home in 21 days is as it is indicated in the characteristics exactly.
It looks good. According to the description. When I try more thoroughly I will leave new comments.
A black smartwatch is a classic and it's something I've been waiting for a long time to buy, the KALOSTE brand is great and the service is great! Recommended to buy.
Very good…
Very beautiful and stylish watch. I loved it. Thanks for the gift.
The product corresponds to the parameters. Shipping fast. Looks like in the photo. The store has always spoken. No complaints. The only lock on the bracelet is weak ..
Quickly everything corresponds to the description of the ATP to the store for headphones and the second strap of the seller I advise and I hope it will not change in the worst direction✌
It looks great just need to try
The watch is of good quality. Excellent value-for-money quality products! After seven days of testing, everything is normal, the ECG, blood pressure and Bluetooth call quality are better than my mobile phone! I am very satisfied! Thanks!