SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very satisfied !
The clock is very high quality nice. Shipping breeze, it received in 15 days. Just a petty detail, the wallpaper that comes into the picture is missing to install it. And the ones that come in applying the could update why are very repetitive. Should watch more variety of backgrounds needle roller in others watches I have seen are more cool. By otherwise correct foremost, recommend buying at this shop.
Come in a couple of weeks, with pamphlets for QR code download the application, all set up, a good budget option, not fully Russified everything, but it is not critical, try to work
Normal hours, only had to take with NFC, memory is true enough. Up to 8 pin to watch and 1 additional downloadable dial.
This lens thanks
Vendendor super efficient. Recommended
Great quality product fast delivery
excellent watch..i like it...
love it the watch is accurate and is as good as my 300$-350$ watches I have only reason not 5 stars is no sound just vibration and no texting back but I'm still happy
muito bom gostei
Beautiful wonderful just not know if the screen is scratch resistant but is excellent comfortable
Excellent.
Excellent hours, I liked it very much, the charge lasts 5-7 days
The order came quickly, everything works, the connection is fast with the phone. updated through the downloaded application, the menu was fully Russified. Calls receive, audibility 5 of the 5 on both sides, speaking through the clock without getting the phone. The testimony does not say exactly, but Looks like reality. I did not wet the water, I did not try to understand it. cons, the film pasted on the dial is dirty, the bracelet is metal, not convenient, as it feels so the method of fastening, you can change, not critical. In general, it is noticeable for 3,5 ₽. How long will it last hope
General watch super, but none language Polish.
Smart watch came everything corresponds to the description of a good and responsive store I advise
Very nice watch I am satisfied thanks to the team easy adjustment without problem notices in French
The package is well packed,I am very satisfied:)
Excellent quality
it's my second order from a store good seller
The watch matches the description. Paired with the phone without any problems. In terms of functionality, everything seems to work, but it takes time to speak with confidence. Fast delivery, arrived in 2 weeks. The track was tracked. In general, I am satisfied, I recommend the store.
Thank you :) Come soon thank you