SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, like it
bien
Satisfied with the rent from the chapel. The bateries are 14 days. Приложението E convenient for ползване. To the spoiled. I am happy with the watch. Battery last 10 + days. The application is comfortable to use. I recommend.
Arrived quickly, works well, connects to phone well via bluetooth. The time of the watch is set automatically when connected to the phone through the app, but the phone does not have the ability to set the time. I recommend this store.
Like It
Great beautiful watch! Downloaded the application, which is in the instructions. Quickly set up, there were no problems. Very satisfied, I wear it with pleasure. Thank you for the fast delivery!
Satisfied
Wonderful! Beautiful design, battery lasts and works perfectly in that offers! Loved!
The clock liked, what I expected, everything works, look cool) came quickly-in 2 weeks. I took for 1270-for this price just fire! In general, I'm happy, thank you to the store)
полёт нормальный.самое главное показывает уведомление смс. и звонки.
часы красивые, все работает, минус доставка очень долгая
The watch is excellent-interesting design, many functions, easy adjustment and pairing with the phone. Fast delivery, even the box did not crumple-thanks to the store!!
Came quickly, everything in the kit, connected quickly, I wear comfortably.
I received a long time in the fault of Russian mail, a month of excess waiting (((((sent to another post office... it's not clear why. I have not tried to charge yet., TC at nas-19... We need them to lie down and warm up. Hope everything goes OK! Packing, packing, color of straps-all in full accordance!! Thank you
I received the shipment. It looks very good. I recommend the store.
tou fonction j'adore
До Челябинска заказ пришел за 20 дней Чясы пришли заряжаный почти полностю Настроика чясов простая приложения отличное Как дальше работать будеть отпишусь
Watch Super. charge keep 4 days
Thank you very much. Very quickly came the order. Well packed. Everything's fine. Courier delivery, it is very fast and convenient. Seller recommend.
Симпатичные часы! Работают, всё прекрасно!
watch arrived fast, just waiting for supplier to complete delivery
Good watch. We came in two weeks. I picked up a little bit of them. First of all, copy the shrich code on the box .. Then install the application on the bodies. In the application there is a function to find a watch on Bluetooth. Customize as you like. Except I can't deal with the pedometer. And so tsuls coincides. The pressure for 10 units above shows. Well, it's not scary. Save the store. I hope they will last a long time.
Пришли долгожданные фитнес часы точно такие, как заявлены на видео и фото продавцом. Не могу пока сообщить в рабочем состоянии они или нет. Но по внешнему виду претензий нет.