SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instead of rt6057 sent another model k28h. They are identical in functionality, but the store needs to be careful when sending the order. Generally satisfied.
Outstanding smart watch.... really out of my think.....berty time good..... looking very awesome ☺️
The watch is generally good, but I only ordered it because the description says that it is the RT 6057 model, which has a wireless charger!! But be careful, it's not this model, the store sent the K28H model and returned almost all the money, the super seller acknowledged the mistake. Attention, it is not the rt6057 model but the K28H !!
Good product works well thank you store
I hope שהשעון is good קיבלת in original packaging thank you very much מהמשלוח was pretty quick
Looks nice arrived now tested Little
Very Good Product
Great product very beautiful
Cool, work fine
The watch is excellent as in the description, thanks to the store
I did not expect such a high quality watch. exceeded my expectations
very good smart watch , good price , thanks.
Cool like normal
Часы просто супер, доставка быстрая, я очень довольна
Very nice and well packaged.
Gift for younger brother, soon, recommend the store
The watch is shipped very quickly, with 49% of the battery when it arrives, and the effect is good
i very surprised. quality very good. works perfect. connect with phone well. very nice watch. good works. need longer time for test.
I'm not a special fan of writing reviews, but this time I'll make an exception. The goods were delivered to Odessa in two weeks. Whole, battery charge 60,,%. Fully corresponds to the order. By the hour I can say only in a week, I need to check them. Installed everything easily. In the first opinion, a weak battery. I'll check, I'll let you know. All kind
Very good, as in description, super fast, less than 15 days
все ок как в описании
I saw the store’s watch through the video, a cool blue smartwatch. I hesitated for a long time. To be honest, he exceeded my budget, but the big promotion was very cheap. I want to get him , Recommended, I recommend the seller
Delivery soon, the store is great, the answer to the problem is solved, the watch is my birthday gift, at least he arrived on time, blue is my lucky color, I like it very much
The delivery speed is very fast, there is no wear and tear after receipt, it is very good, and feedback will come after use
Very good watch, it has a metallic appearance and many functions