SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome watch
The Fool of the predinni
Tsykavy good-year-old, Duge shvidka vidpravka.
Everything is fine, they have ruled shvidko, the year-old is super!
Perfecto
Great. Arrived in 6 days Rio de Janeiro.
Product arrived well and the watch is top!
Perfecto
Product arrived with a certain delay a little, good price
Am still testing on the battery life. But works well communication with the phone too.
I do not advise buying this watch hat is rare, they are not worth this money to the phone very hard to connect, the sensor figovo works, the delivery is also very long. Do not buy this watch, just thrown out money. I do not advise you this producer
Excellent thank you
Very pleasantly surprised by the value for money. Easy to connect to my phone. The application is simple and clear. For now I am satisfied with my purchase.
The watch is cool but the sensors are far from accurate. Mostly the blood pressure. Have 2 tensiometer home and compared the both with the watch and the difference is stark.
Excellent quality, for the price. I already ordered another blank. I hope it doesn't take long. Very good shop I recommend.
Very good, this watch is a good option for people that want to monitor the health or exercises, but think that if he had the full screen would be better, but recommend
Looking good, didn't check yet how it works, but usually the North Edge products are really good things
Like very beautiful looks great quality
This Super, very satisfied with the purchase. Is best than I thought. Is not very fast or has the best screen resolution, but worth for so little money.
One of the most beautiful models already bought today, top line, charger and box. Lodging hyper fast, Recomendadissimo
Very good, super indicate, top quality… arrived early vendendor posted very fast…
Arrived early, watch high quality and efficiency, very worth… Too top
As long as it works fine
Blz. Very good. Thank you.
Excellent, the strap very soft, and flexible, looks good quality. Well synchronized to the cell phone.
very good one, looks cool good battery
Very happy, just like in the picture, the color leaves nothing to be desired. It's super easy to link it, very good shopping, I start using it now, see if it follows expectations.
I'm on time very good recommend
Arrived very well liked so congratulations great product very fast
Very nice I arrive in time to prove it
Relogio bonito e confortável!!!!!!!
Rewarding.
The watch is as described in the advertisement, the material quality is quite good the strap is soft and does not bother on the wrist, The watch is light, its use is quite intuitive and easy to control and update via the App, you can change the interface of the sphere and it has several models in the App that you can download to change it whenever you want, shipping to Spain was pretty fast in less than 10 days I already have it in House, communication with the store was excellent, there was a logistics problem which effectively solved it as the company it represents. Glad to buy from responsible sellers and who give good service to customers, 100% sure I will buy products from this brand and recommend this North Edge Watch house to my contacts!
Received in well packed box but the watch looks small for me!
Perfect✨✨✨✨✨✨
It's just like the description.
Quite a smart watch for little money.
The watch is really clear, the app is clear I liked, the charge is really good, the messages can be read on the watch, all that is in the bracelets is all, a good alternative
Article very chingon very father
Simple Smartwatch with the necessary. Everything related to positioning works through the App. Built-in pulsometer and notifications. What they look like buttons are adornment. Only the one in the hand when pressing. Good and resist the water.