SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top top very good perfect GPS!!
Many more than a chapel for the price of Si IMA in all, base the function and attach it pleasantly.
Great product and agility in delivery.
No turkish language support.
Very good
Great quality product
I'm run and crazy to debut the toy. Arrived very fast, date is May 5, 2023. Congratulations to the store.
Great comfortable watch. Long time charge, the strap is comfortable, vibration is very convenient. I recommend the store. Answered all the questions and helped a lot
The packaging is complete
I loved, perfect! Very functional, the best I 've ever had!
Everything is correct. Good watch
Excellent watch. In degree, gender and number! Recommended.
Perfekt
Happy for the delivery, arrived before the date indicated, exelent thanks to the store all new. Recommended.
bueno
very nice. thanks!
Arrived faster than indicated. Good interfaces and accurate.
Arrived fast. It's beautiful, it perishes to be good ....
The order arrived 3 weeks earlier. Everything is clear. At Work-The Pulse is a little inaccurate. And so a bomb for that kind of money. And yes, there is no Viber or cart in the alerts. But it's not critical. I haven't tried it for water resistance yet. I recommend the store!!!!!
In the characteristics, the body material is written-alloy, but in fact plastic.
No mide presion arterial
The watch is very beautiful, impeccable finish. Was worth the investment.
nice looks, nice material and works fine
Very good so far. With a touch detail
Great cost benefit ratio
Good quality product I recommend.
Very nice watch. Convenient and gps works super. Nothing to say
Arrived perfect and well packed... the store is to be congratulated on the prompt delivery.
I arrived before the date. Works very well and quickly configures
Wonderful this product, many racing, hiking and mountain bike exceptional your accuracy
I am satisfied with the clock, there is a built-in GPS-writes tracks when playing sports on the street. There are a lot of convenient functions in the menu (see product description), everything works. You can choose the Russian language both on the watch itself and in the phone application. The case is made of durable plastic, and the hand is comfortable. Very satisfied with the purchase!!!
Watch arrived ahead of time. Great workmanship, diverse functions. Box intact with manual, charger, instruction manual, certificate and cushion to accommodate the watch. Beautiful!
No any product purchased reference, model or year of manufacture, bought the "last model", but not know which received, no NF, no warranty. The product is different, good, but not have security entering the sea to swim, main goal of purchase
Released very good, exceeded my expectations.
Just arrived.ultra fast delivery,look amazing. My 4rd watch from this brand very satisfied.Recommended. Just start to look at all feature. Wiil write add.FB.
Very beautiful watch
The parcel came whole, the box is not crumpled, the clock is beautiful, I will try further to write a review.
Awesome watch, great store!
top
We came for 3 weeks in Rostov on Don, it works in the application Fonia control camera otherwise corresponds, and well, for understanding this Cr 130 can also be found other brands.
Muinto good watch recommend'm muinto satisfied
Shipping the more quest, watch were more than two months. Visually like. Would be nice if it were screen lights up the тапу, and only by turning the hand, A button on the watch, that is not always easy. Functional operation, the rest remains.
Excellent quality, fast shipping very premium material. Thank you very much to the store.
Very nice watch
часы отличные. уже испробывал на пробежке работают хорошо, с настройками интитивно всё понятно .
Apparently offers what is in ad, we do some tests.
Looks good quality,
The watch came in very good. I would advise anyone who is interested to get this smart watch. Everything is working perfectly fine.
Good battery life, building the value is top, GPS works well.
Nice watch. The store is sociable, helped with the adjustment. Thank you. It is possible to install your photos on the dial!
Good material, lightweight, with levels of sensitivity, not communicate with sound.
Just receive and am testing, but apparently easy setup and with many attractive the sports will test after, but am very pleased and arrived early
All work perfect. Recomend this watch.
Our smartwatch and top has various exercises… The GPS and excellent serves well too. Cost-effective, brightness good, recommend too.