SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good Matches the expectations
Thank you.
Look more expensive than the price, they sit comfortably on the hand. All declared functions work. Charging full 8 days keep. Looks like it is made of quality material, there is no scratch. Arrived in 10 days.
Of good warmth and I arrived earlier
Delivery to Belarus a little less than a month. The watch is super, came almost discharged, put on charge, charged for two hours. Downloaded the application by couar code, the phone was contacted immediately. There are many display options. About the accuracy of the changes, full shnyaga, but I took the watch only so that I could not shoot on the river. The water tests went off with a bang. The store is super, I bought a lot on the site, but this seller is the most adequate. Answers all questions immediately regardless of the time. Well, then who is lucky. Thank you very much to the seller!!! Yes, by the way, I am surprised from people who want medical indications from toys. Even expensive smart watches cannot accurately determine medical indicators. You need to turn on your head!!!
Long delivery should come on November 5, arrived on December 1, ordered in October (((
Very beautiful I liked Arrived before the deadline Congratulations .....
second one i ordered, for my wife, she is very happy with it
Good watch, all as described. Recommend
Messages are read sometimes not everything can be read I think it is by my smartphone, but the watch is very nice and the material is very good, it looks very quality and for it. Price this great, the clock panels have a lot of variety and some if they are very nice, I still don't try if it's water resistant, then I'll do another valuation of when the clock is wet you can put pictures on the panel, And what surprised me the clock came to my house in 7 days which made me very happy, congratulations to the store and I'm sure to buy another watch
The clock liked, the app installed and tested. Selection of dials (new are put only through the application!) in the application large, those who write that little, when choosing the dial in the app on the smartphone, the dial will will Pulse and rhythm grafts, calls and SMS controls clearly (settings again through the app, language change too) screen touch, response instant. Thank you.
Received Today fast shipping and the watch looks great, thank you store. I'll form once I 've used it.
They built quickly, they work.
Perfect
Look great
The watch is very good
Nice watch
Ordered in two colors, and those and other watches look great.
The watch is excellent, small, look, feel on the hand, the bracelet for a thin hand fits, connected immediately
Strong sense of metal, recommended!
Nice watch. I like it.
super.
Beautiful packing and watch look great! As a dial, you can use your photos, other function is not tried
Super produit
As a whole it is OK and store applications for well to Koyo The only easy health smartwatch currency is impossible to four key Its low receive alarm function to grow up message well navigation key For support. Perfect price as long as you Er tea piece with call phone to do reminders or so but that will. Card stock lovely character is supported. Okey
Super, watch come charged, included all works, later will add a review, is 5 stars.
Is great. Came early. Saveta!!!
Nice one looks nice
Well made recommend cool thanks you
Different time, need to download app, синхронится with phone and change language, while the local. Came early. Recommend
Come well packed
I recommend
The watch is beautiful! Fully functional, you can wear it for swimming
There are a lot of dials, the application is fully equipped! I recommend watch
Good watch.
very cool!!