SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tingly product finishes also quite neat and cheaper than this do not worry was used to think than quality. size dock without the four key Charging Dock for smaller, so a little uneasy Cold have visible data having more than pulling requirements
The wife liked the watch, connected to the smart without problems, everything works, everyone is satisfied.
The watch is really good, and it’s very easy to use.
Top more… Super indicate, muiiiito took to arrive (due have pass through customs), but But worth it.
Very good, like the quality and system also. Super indicate the purchase
Normal hours. Everything works. Indicated waterproof 68, but not yet checked. Took for 2820. To VDK 18 days delivery
Product according to description, arrived before the estimated date
Arrives at fast shipping in the air really very well
Very Fast delivery arrive in record time and the product looks very good quality good aesthetic good presentation very well packed I just need to test it I'll be around in a few days since it's to give it away I recommend to the store
The watch came a little more than two weeks together with other parcels, the box is wrapped with foamed polyethylene. The clock works, they look pretty. So far noticed a few not very convenient moments -In the clock did not find the opportunity to adjust the sound -You can not download your clock skins hours, only each time through the app to install -Notifications come not from all applications, perhaps still the mood
The clock came, without damage, to the Krasnoyarsk territory reached 18 days (this is fast enough) while the emotions are only positive, it will be visible further.
From the flash clock, in addition to the well-known, the large screen, messages can be read well and whole, and the ability to increase the time to turn off screen. From the very kind store, problems arose and at all times helped to solve. Highly recommended.
Very satisfied, the coupling with my Xiaomi redmi 9 pro smartphone is instantly done with the app. You can easily change the wallpaper of the watch. Excellent product and store
The clock as in the description all corresponds, all the functions work, updated immediately after installing the application on the phone, the clock liked the first acquaintance only positive emotions will be friends with the hours with
Very nice good quality I liked Turkish language too
Watch consistent with the description and pictures. Workmanship correct. Very light if for someone it plus I prefer a little heavier. Question of Taste. Strap silicone very good quality. Need well connect with your phone via Bluetooth and give all the powers to receive messages, SMS, FB, etc. Lot disks for your choice.