SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, very good smartwatch. I will come and buy it again
I received the order as specified by the supplier, I am satisfied with the product, those who are watching this comment must be sure that their product will arrive in a timely manner and they will receive a quality product. Thanks.
Impeccable
I was pleased with the purchase of the watch, it has a beautiful design with a style like a mixture of classic and modern, in addition to having a very interesting application interface. The battery has a good durability and after installing the watch app and connecting to the phone, it adjusts the language to time automatically. Recommend, I plan to buy another one again and I am happy with the acquisition of this product.
Arrived very quickly.
Arriving before the date prescribed superb watch I loved
Arrive before the prescribed date Beautiful watch I loved
Everything ok and very fast.
Excellent!
Cool watches for their price. Long could not connect, but connected. Satisfied with the purchase, look solid
The watch is beautiful but not can pair with your phone even after have downloaded the app
Great product, tested and approved, all as the description, well packed, comes in box of Lige, with the charging cable and the key to decrease the bracelet, quality product with perfect workmanship, very beautiful, store with great service fast, arrived well before the expected, recommend, Can buy without fear! Buy again.
Very good
Until I tried, the delivery is long.
Like the watch, recommend buying
The watch looks super. The strap was a little too small and some kind of flimsy. The clock is light, I thought it would be heavier. Overall good. Was glued film but unfortunately with a bubble so I will change to hydrogel. The photos look cooler than they really are. Everything works, so there are no questions for the store.
I saw some feedback that there was a problem with the sound and I contacted the store. The seller said that due to the negligence of the factory staff, there were some problems with the sound of several watches, and then the seller promised me that this problem would not occur again in the future. Problems are all solved, let me buy with confidence, I trust the seller, I was stunned when I received the smartwatch, it works well, thank you very much the seller didn't lie
I love the smartwatches in this mall, they used to sell womens and mens smartwatches, now they seem to focus on mens smartwatches, I bought a lot of mens smartwatches and gave these smartwatches to my brothers as gifts
We liked it!
Watch is good. The product description is very accurate as well
Really good quality
The store contacted me and they promised that the watch had a capacity updated before I buy it, now received the smartwatch for a week, is true, the battery is super good. And the voice call is also very clear, think the product recommended by the seller is very good, thank the seller recommend me a smart watch high quality
The first time received the watch, the battery capacity is not very big, after received the watch this time, asked the store if the capacity was upgraded and the Seller answer yes, capacity smartwatch is super high now smart watch capacity, like very, can buy this watch as gift for my brother next time
Excellent Product, exceeded my expectations!!!
Received the watch and the battery lasts 3 days and am very pleased.
Very easy to use, can make calls, answer calls, reject calls
Delivery very fast.
The watch is super. Incredibly beautiful! Packed in a box. As mentioned above, large, bright and all. Bought at a very good price, fast delivery, all problems were resolved quickly. Thank you! Will repurchase again and recommend this watch
Even now works well just need to put it in Spanish thanks
Looks very stylish. fashionable.
Excellent Product
Excellent Product, arrived in 2 weeks to Mexico I recommend the store the product is what is offered, according to the price
Watch very good, excellent workmanship, visual top, the only drawback the application, has some bugs, could leave a enhanced version, but the product and excellent Money, recommend.
very nice watch .thank you so much.very happy with the item.store veryreliable and I highly recommend.
Watch very beautiful, match the description of AD, arrived well ahead of time. Quite liked!
Will use and comment.
Good product arrived in 15 to Peru.
Good afternoon potential watch buyer! The Watch arrived in Tomsk for 42 days, the track was tracked, the store sent the goods quickly. But the clock did not produce Wow! It is very difficult to connect and adjust, only through the tambourine and dancing at the fire helped me! Constantly connects as a smart device, respectively, and the sound is displayed through the clock, hote yutub, look, I sit and think and that there is no sound?!! And they in the hall on charging broadcast. The application does not provide any functionality .... Constantly requires the location to be enabled. This morning, the clock paired but it's not clear what. Everything shows but through what they connected ???? Who knows can tell me please how to make so that the watch was like a clock with constant timing of time, weather and activity and not a Bluetooth column!! Thank you very much
very nice working good nice packige and i found help from the store the 1 only i think ot took 1 month and a half to arrived to Malta but is wort it thank you seller
Corresponds to the description
Arrived very quickly beautiful outdoor quality
I love it, it is very similar to Huawei GT2
Looks good but quality of watch is not the best, from my opinion.
Beautiful watch, wonderful exactly as the description in the listing.
top
The watch is very nice but the extensible is very low quality now just watch the watch work with the phone!
watch was delivered in good time. Contacts cant sync with phone so no name display on phone
Top now puseira could be more wider➕For those who like's top
Very good watch⏰Tou testing
The watch is beautiful! Also is a smartwatch full, weatherproof, water; loved.
Wonderful smart watch. Perfect.
good but facing some problems when I want to connect it to my phone. I need to restart my phone to be able to connect it
It is very excellent service that give fast much
Like it takes to get too
Very beautiful but take long to arrive
Hello the product firmly as I want my hand reached other product İcin help you sevinirim tskler
The watch is nice and I commend the store for the fast delivery
Arrived fast and perfect packaged well loved very satisfied
Bn produit
I am satisfied
The watch is very beautiful, there is only one problem, it does not connect the app. It could be the app. So I ask the company to recommend an application.
Very good product
I received my package mrc bcp recommended❤️
bon montre
Product. Good came up fast. 40 days. Expect a little more had purchased to stay with it but will go free.
Very nice, just like the description
The watch is super!!! quality, appearance-. I recommend the store. Thank you
Good quality is appreciated and shipping was faster than expected 100% recommended
Very quick delivery. Well wrapped. Beautiful looking watch.Took time to connect to Bluetooth.
excelente! muy bonito tal cual, a mi gusto yo recomiendo vendedor, fácil de usar, seguiré probando mil gracias! ❤️
good
Very nice watch really I recommend this article as well as the store who is very responsive... Order received before the date... Very good seller Thank you...
all as promised, hope the app runs well!
The battery in the watch is discharged put on charging to connect to add feedback
Good sorted out quickly to the phone connected calls and SMS all have recommend thanks to the store came within a month
Wow to crazy what a beautiful watch… Fast delivery and well groomed and packed… Highly recommended… I am very very satisfied…
Arrived well ahead of time and is very beautiful and good quality recommend
Great product, better to keep it away from water.
The goods came quickly, packed qualitatively. the store respect!!!
Hello and thank you for the order well received. Just try it.
Excellent store. Arrived well ahead of time. Watch very beautiful, with multiple functions. Recommend the seller and the watch.
Very good and beautiful, lightweight and functional.
Отличные часы, шли в одном заказе вместе с моими, тоже классные!
As description, Good smart watch
Часы огонь! Браслет хорошего качества. Рекомендую товар и продавца!
Nuito good smartwatch, very beautiful, excellent quality and arrived super fast
Smart watch corresponds to its price
Very good, but not synchronize well with Bluetooth
The watch is nice and accurate as store description. It is fast shipping in two weeks and I'm very happy with the watch.
compare to price it us excellent... must try item..
Finished product came well packed and delivered early
Item delivered very quickly. I am satisfied with the product. I recommend this store.
Hours in Ulyanovsk came in 16 days. The watch is super. I advise everyone
Top watch
Exelent product, just what I asked for I loved it.
Nice and quality product for this price. Recomend this store
really good smartwatch
Beautiful watch, polished and with great features. The instruction manual is very poor and poorly written. Can improve describing better functions. The request came well ahead of schedule and well packed.
Congratulations very good product!!!
пришло до КБР за 2 недели, коробка слегка помята, ну всё работает отлично, продовца рекомендую
Very good quality
Wszystko ok.
The product came in time, packed well without damage. the watch looks great and sits on the hand, look very cool! I bought it as a gift. How will I work on it later, thank you very much to the store.
...
Very good product, although very delayed by customs retention.
Very good watch meets the description
The parcel came well packed. Inside beautiful original packing. The set is complete, as ordered. In the kit there is an instruction, I was very useful. Downloaded the application, set everything up. The watch is very beautiful externally. True, the accuracy of pulse measurement is low, but in general the clock is good. Quality, appearance-. I recommend the store. Thank you
Does not work after niecałych two weeks use:-/
Watch Super!!! Shipping from China to Russia (Komi Republic) 10 days-fantastic!!!
Great Watch! Very fast delivery to the UK. Everything working perfectly. I recommend
Very nice watch! It seems to work well but I still have to understand it well! For now no time and temperature information is coming out, and you don't read me the messages.
Order came to the Mail quickly. After 60% charge is turned on, but this is in fact 10%: less does not show and turns off. After charging, you need to re-enter the phone. During the charge always shows charging: at night prevents. The charging wire is short but on the watch keeps well: 2 magnets. But on the wire connection always 5 volts: turn on and off always after connecting to the clock! !!. You can close the contacts with a bracelet. The bracelet is adjustable with difficulty: the pins are tight and the embroidery will bend. The clock is light: The glass is inside and the back cover is plastic. The dial is set "Krivo": there are no arrows!. Baby toy...
Very pro Service and fast and secure delivery. The only problem is that the bracelet is very tight. If I had a link or two in the box it would have been very good. Finally I advise this site and this store with 5/5. Thank you very much
Lige has my respect, quality watch. Perfect Will compare for resale. Maning nice Thank you guys
Product identical to the announcement see in time only problem no instructions in French
Item arrived in time, thank you very much, very easy to use, do not hesitate to order it
I put it in charge and I test ..
Thank you happy with my purchase
good quality value for the money thanks fast shipping
All according to the announcement, arrived in 13 days DPS request posted. Just think the bracelet looks tire could be more robust
The watch came quickly and well packed. Function is super. Simple operation and also quickly installed. It is a plastic housing which in stainless steel side focus. This is very easy and comfortable to wear.
A practical and very useful watch for those we do sport.