SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Watches super
It came in integrity and safety. The description corresponds, the headphones in the gift are also thrown, for which special thanks) while checking, later I will add a review, if that goes wrong.
The goods came intact and safe! Thank the store for the goods!
Came the boilers, it's good that I had time to order before the jump of all this chekhard! I put it to charge, then I'll add a tip!
The watch is super, the husband is davolen. Said the only thing that is not usual, heavy, so the clock has never worn before. And then they turn off the phone, even if it's around. With the store did not communicate, the goods were tracked. Went about 3 weeks.
every thing is good...product Come arlier...nice high quality. every items in packet and every thing work good
Everything is super! I order the second, the son wears a month. Thanks for the gift-headphones!
As a gift, the headphones were Wireless, came with a wire. Packed goods good. Delivery is faster than the deadline. Let's see how they work. If there is anything we can add to the tip. With the store did not communicate
The parcel came earlier than expected. Packaging whole, headphones as a gift. The application was connected without problems. Before connecting to charge completely! On the hand sit well, but who has a wide wrist, may not have enough bracelet! Call, music from the clock passes, the sound is not loud. Pulse, pressure, steps.
Everything came happy to buy♂& Middot;
Kvalitné prevedenie. Ďakujem.
Well functional
A good watch took for a gift to a brother, the store put headphones as a gift
nice
As a gift put the headphones, all connected, like everything works
Всё отлично, часики классныеСпасибо.
Super watches, all functions work
Thank you very much store. I love this watch
Very good quality. Really meets expectations. Recommend.
массивные. стоит привыкнуть к новым после хонора5. пришёл заряженым и быстро. продавец положил подарок наушники. спасибо!
The watch came in order, well packed, the store put as a gift headphones Thank you, for such a price watch good, that's only charging when pairing with the phone is enough.
mli7a
I ordered my husband in podvrok, he is delighted with the hours. It's like the description. Very well packed, came without damage as a gift headphones and a spare bracelet. One minus very long delivery, waited almost 3 months
The clock is good, I liked everything, I figured it out right away, the menu is clear (a few words in a mix with Ukrainian, but not cretic), satisfied, packed, earlier than 1 day, tracked.
In principle, all the rules, but charging more than 4 days does not hold!
With the store talked, promised to send everything beautifully, the promise fulfilled. The goods went for a long time (just over a month), in Russia from the point to the point.... took on December 30, the watch is packed for 5, because. Waited before, opened on January 1, a gift for NG))), the charge was, connected through the application, checked everything-works fine, except for lifting the wrist through through through through I charged up to 100% on the 1st, today 6-e-charge 20%, on monitoring per day 10% v minus, but... I do not use all the baits, when I Pulse/pressure/saturation (all good, pressure exception is not correct!!!!!) in general, for hours davolen as an elephant, large/solid silicone strap is included.... The seller put the earphone as a gift, thank you very much. Clock fire, also doubted-shit or medium-turned out to be solid with a battery for a week without connecting Bluetooth, and yes the Bluetooth calls and calls.
The watch came quickly, the kit is full, the headphones as a gift are a pleasant bonus. The model that ordered the store and I recommend it. the watch came fully discharged, the acquaintance with them began with charging)))
Bought only because of the built-in MP3 Bluetooth player. The connection is stable and saves up to 10 meters from hours to a portable Bluetooth speaker. It happens that the speed of playing music, especially when you come from the frost you can see the processor weak and does not have time to process information; when the connection goes from the the the the that pulls and the speed of playing music is tightened, but it rarely happens; in general, the sound is quite good, detailed and juicy. From the lack, in the player there is no way to wind the track to the middle and see the playlist or list of MP3 files saved, in the memory of the clock. There is no equalizer and other sound settings. The rest of the fitness chips, personally, I do not need... They rather need those who collect information about our organisms, but independent MP3 player is what you need!
The clock is good! Look quality! To Petrozavodsk one month. After operation, I will leave an additional feedback.
Good product worth the battery lasts two days not, not know if it is defective or works.
Packed well, everything works, only the application I have for some reason in the Ukrainian language (, and so everything is fine. Advise
Quality is good, came the watch on time, the store put a gift-headphones.
Amazing watch
Purchase made in Black Friday and reached 20/12, apparently all the same description, after 10 days leave analysis use smartwatch.
Came after 2 weeks. Very fast. Effect łał. All smoothly. Bracelet had wearing Shorten but it took 5 min. Accessories this charger, extra strap and headphones. As long as holding for charge only zobaczę. None in this version language Polish but it don't mind. Recommend salesman.
The truth I thought I wouldn't make it past my expectations
качества очень хорошее и доставили быстро спасибо продавцу
I don't know what I do with the product and how it survived, but the package must have jumped. The goods are intact and functional. I test, I'll add a review.
The parcel was about 3 weeks in Gelendzhik, the Russian Post. The functionality is standard, adjust quickly, through the application. There was a spare silicone strap in the box. In the parcel, as a bonus there were good headphones with a 3.5mm jack
Часы пришли хорошо упакованы, прям очень хорошо, наушники в подарок, запасной ремешок, очень доволен приобретением данного девайса, все работает как швейцарские часы))) всем рекомендую!
The watch is wonderful and perfectly identical to the description was received in Kuwait within 45 days from the date of purchase
Just as hours norms all medical evidence is just the result of working randomaiser
Rubber bracelet with painting gray!! Is not metal!! Not found the record music in watch option!!
Thank for location والقائمين it thanks to the store and his team
Hello guys, like watch arrived super well protected and packed, led 33 days to arrive in my home, and arrived with 15 days in Salvador, and the rest of the days postal delay in delivery. I am very sad about Brazil Mails. after put more information when test the watch. Won a toast. Thank you store U is congratulations.
There is no declared function of fluorescent illumination of the dial. Sleep tracking is wrong. after my awakening, also keeps thinking I'm sleeping. In the end: in fact 4,5 hours of sleep, in the app Diri fit 9,6 hours. Health monitoring is similar to "random number generator" Pulse shows in the interval from 86 to 100, actually I have 50 to 190 Blood pressure in area 120/80, In fact (measurement by professional tonometer) from 82/50 to 208>/190 (I am a disabled hypertension carried 3 stroke) It's impossible to make a call from the clock. Call incorrectly formats the phone number * * * * * * * * * * * * * * * * * * * * I bought hours for emergency communication with loved ones and ambulance. help as well as heart rate monitoring. Heeshark L7 watches do not perform these functions (although stated in the description) The store tried to help, offered to change the firmware of the watch from L7 _ 102 to L7 _ 109 and the control application Diri fit v3.0 to the firmware V4. Did not help!!!
The clock is cool of course. Connected immediately, through the code downloaded the application, the clock was determined immediately, the protection on the glass is attached, it was not very clear, for some time, it's enough. at how much exactly did not check, notifications show, the alarm set, not yet with everything figured out, but I like the clock. Also the headphones the store put. Recommend!
Пришли часы раньше заявленного срока. Качество очень порадовало достойно очень. Продавец молодец! С наступающим его новым годом! Рекомендую!
Всё хорошо часы работают
The watch looks decent, more expensive than they cost) fully correspond to the description! Let's see how well the charge is held. In the kit is another bracelet made of silicone. As a gift put the headphones, thank you! Came quickly in two weeks
The product fully corresponds to the description. Works fine, no complaints. Thank you.
The clock is good, everything works, there is an internal Pam, the pressure measures correctly, the saturation too. Notifications, SMS come, you can call from the clock, you can hear normally. One minus charge is kept little, if with Bluetooth, then two days, and without Bluetooth can and two weeks. Reach fast
The clock came quickly. At first I could not connect with the phone. Then I tried on another phone, immediately there was a connection, but I did not connect. Then again I tried on my own and everything immediately earned. The watch for this money is super.
I liked everything, came 3 days earlier than the specified time limit in Udmurtia, charging 60, functions work, called-communication is normal. I recommend the producer to all 100. Then it will be visible, as you use it, I will unsubscribe.
llego 20 dias antes, excelente empaque y muy buen producto, es tal como dice. le encanto a mi esposo.
Delivered in 2 weeks, everything was tracked! The watch is cute, the headphones put as a gift, very nice, thank you! Let's see how they will work)
The clock works, all norms
Come quickly. They work fine. Also headphones as a gift.
всё о к, мне просто 34 годика настраивал долго, пришёла быстро до Саранска где-то от 10ноября заказал 27 получил, поюзую, дополню
To Vologda in 14 days, very fast. I ordered for the new year as a gift, so I did not check. But... Everything came in full configuration, even headphones as a gift, very nice. More recharge and spare silicone strap. Everything is well packed, the box is not crumpled, which is very nice to give. The store is very attentive, everything is packed qualitatively. I really liked to order from this seller. Delivery is fast and neat. Got it at the post office. Thank you. I advise the seller.
Come quickly. The pulse is exactly measured. Steps like that too. Blood oxygen is almost always 99. The pressure is also constantly different. Pluses are a stylish look, two bracelets and the ability to communicate by watch. The last one behind the wheel is convenient. Contacts the truth was twisted, instead of + 7 is passed 007. Air locks did not build, generally satisfied. Headphones as a gift.
Fast shipping sharp smart watch
All functions work. The parcel came quickly. The store put headphones as a gift. Seller recommend
I liked the clock. Let's see how they show themselves.
True not very high quality, but nice, thank you to the store! All I wanted to eat in them!
I have not yet set up, but externally very high quality.
Watches cool
Everything is fine! delivery is fast. I liked the clock, as a gift the headphones, but it's not very
The watch came earlier, everything is correct, thank you to the store. It remains to check how much charge is enough
Watches cool for this money. It's a pity that I did not put a screwdriver to remove the titles of the strap. I had to look for a suitable iron.
Everything is fine, only yes nolika in front of the phone numbers kills.
Pressure, pulse really meriet. the dynamics are loud. in the rest it is necessary to understand.
как раз на 2.5К и стоят...не больше...вторые такие себе бы не взял. Работают вроде без сбоев
arrived in time , the clock Is wonderful.
Everything perfectly downloaded on the bodies the app connected on Bluetooth and voila everything is set up, cool and without hassle. Everything works hours class charge 60% out of the box, I'm happy as an elephant.
The goods came quickly, there were some problems with the adjustment, but everything was solved, there was a problem to shorten the strap, on the plascan and needle solved my problem
микрофон и динамик громкий. батареи хватает реально на 3 дня если постоянно включён блютуз. без него - дней 5. сканирует qr код,предложит установит програму и подгонит сразу под нужный язык. настройки тоже через приложение. короче рекомендую.
I got the watch is as described, very nice, but I have one issue and is a serious one, it won't bind with my phone, I have an Android 11 and is the last version of Android, I fallowed all instructions and nothing, I even try with and older version of Android 9 and nothing, the watch is useless if you can't pair it with the phone, I will try to see if I get my money back.
Watch fire! We arrived on time. Headphones as a gift. Date and time the store put. There are many dials. The seller will check! Our man!. Until I figured it out, I just got it today. Smsky read, calls pass, you can call from them, music plays. Satisfied. Price and quality!