SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool watch! Delivery was delayed, but this is a problem for the Mail. And so everything is super.
I arrived fast and in the color I ordered! Easy to synchronize with the cell phone, cute, intuitive and fluid system!! Recommended. Venia wrapped in bubble paper
Norms work, sensors lie, but notifications come and news via da fit
The product is good, I have already received the third order. I and my wife have been satisfied with everything and like it for more than a month. And today I received the order for my neighbor.
Excellent clock, excellent price. It has speakers and a microphone, I can attend and talk through the clock. Step counter, blood pressure, heart rate, oxygen. Controls music, has thousands of sports to select. I love him, I love himIt took me 15 days to arrive in argentina, but as always at customs they held him for 2 months
very good watch I was expecting that fast delivery and well packed
Best colmi watches, well fluid system the design is impeccable always as fearless
Our first smart watch. Came full discharged. Ordered himself and his wife. In general, everything is fine. As described. Not a lot of crooked Russian in the watch, but tolerably :) delivered very quickly, well, very quickly! For this separate respect! As a gift did not put a protective film, upset.
Everything as described we will use a few days to see if it is really good.
Garny year-old, Pulse, a prick, I'm like on a Divo bilsh Manche, accurately tearing with an oximeter and a tonometer, yakshchi vyati from hands and miriati, and I'll like it on my hand))
منتوج Great product as described and fast shipping. Arrived before the specified time. Thank you to the store. I recommend buying from him
Arrived fast, well packed, working perfectly. Good quality bracelets. Everything came well packed. I recommend too much. I loved it!!!
The parcel was in transit for 19 days. Everything is the same as in the photo and the description of the store. this is my third order of this watch for friends, the watch is super, I wear it myself. All Super, recommend!
Fast dispatch. Came to Ukraine in 19 days. Packed well. As described. I recommend it.
Very good quality the phone and fast delivery well packed
Safe delivery, great quality of the watch as well as description.
As always came fast and with various old Indico bracelets the product and the always attentive store
Hello everyone! I will probably start with delivery: The clock arrived in the Sverdlovsk region, 24 days earlier than the announced one, which is already excellent. Did not communicate with the store, there was no need. Now about the watch: the whole box is not crumpled, in the photo you can see in vacuum packaging, T. E The box was not opened, also, they connected through the application immediately, calls Pass (I hear Great, me too), messages come (only text). Pressure measurements, pulse and oxygen produces, did not check correctly or not (there is no need, because I took the watch only for SMS calls and as a purely watch, so as not to constantly lack the phone), in general, the first impression: excellent, especially for the price in the 1600, which did not expect something supernatural. I will use it, I will definitely write how the clock will behave in about a month!
Product came right amazing, it came in 10 days, to Brazil, it was delivered for gift product well sealed, recommend the store
Product of great quality, was very worth the purchase, very good surprised my expectations. Would buy again.
It seems to Me very good smartwatch of good quality and material
all good.. my first smartwatch... no issues whatsoever.. I am loving it
Product according to the description, super fast attention from the store, was shipped the same day you buy it, fully recommended.
Everything perfect at the moment very well, thank you very good store.
Very cool look. Soft silicone bracelet. Touch screen quick review. Waiting for a birthday presentation to a boy 11 years old. Thank you store, delivery 14 days to Samara. Sealed in factory Mica.
If the beresh in the hands of the box, the vidchuvash, the goods are in the first place. About this, what is the skin part, and the charger, and the belt, and the pakuvannya, and the godchild himself, Yogo function, screen, materials-everything, everything, I didn't go for such a place of news and international press for such a time! Duzha Vdobrites and VendzuI am satisfied with the goods. Wondrously to crush the vimiri vice! All vimiri otherwise corrective, ale vimiri, if you have it, if you have it. 10 days BatteryCharge ~ 2,5 years old. High charges up to 77% Dodadaty, simple. I have a lack of variance in the world, just turn. There are no problems with viniklo, Ukrainian and in a dodatka, and in a year old she is well enough, there is a couple of okremh Slav you can see the next shift of an Abo without the snake of the words, that is TSE dríbniz. Edynius of the pompous Gluck-"sagorod" for the pre-made and pre-made funds of crokiv: if she moved from 7 to 5, becoming a davat for a 1000 I love my year-old! Vim, HTO Shukai budget analog Xiaomi-I definitely recommend it!
Garny year-old, all shvidko and yakisno. Good sales, I recommend.
I liked the purchase, great silly good battery 10 to 11 days, for the price a very good product. Can buy without fear, the delivery is very fast, it does not take 8 days.
The clock is fire, the battery is enough for a week, calls are optional, can be received on the watch or by phone, very convenient. Vatsap, SMS, Instagram, Telegram, everything works. Recommend
Colmi is a product where the chance to regret is zero, how beautiful their products are and the quality is incredible, the CA one that I get more I am satisfied, whether there is any doubt to buy or not, buy and will not regret it!
Thanks. It's okay. Package 10/10 and delivery in short time
The watch is beautiful, it arrived in twenty-two days and came with the charger and the manual I have not tested yet, but it looks in perfect condition. It is already the second time that I buy in this store the smartwatches there are very good.
the overall description is quite clear and good enough only the screen isn't full but it's ok and also must admit that this watch is really convenient and cozy to wear and looks pretty cool, just wanna say many thanks to store.
The goods arrived with a delay, I do not know what it is connected with. The clock is working, pairing is without problems, I recommend the store.
Very very good price quality ratio! The display screen is clear and bright, the pressure monitor is very accurate (comparison made with an arm tensiometer) the phone book can hold up to 8 contacts with photo and the sound of the calls is very clear autan to the reception, the directory is clear and easy to use just like the widgets. Correct sleep monitoring. Very simple but effective Application. The only regret is that it has no built-in GPS and very little screen choice! But given the price it's understandable. Fourth day and the watch battery still yours! Obviously it should last the 7 days as announced. To see in time, but for the moment very nice surprised.
If the price is about 15 U, then the norm watch for your own money. Ring well. Wheel-only how the button works. Better pay extra and buy CILMI C60. Their screen is much brighter, bigger and the design is more cool.
The first time the app was difficult to choose and install, but the app was laid and connected to Bluetooth. I'm satisfied with one function.
Thanks to the store. The watch is good. In 24 hours, the exercise sat down by 16 percent this is under normal use. I bought two pairs of watches for my daughter and son. The children are satisfied. The communication between the phone and the watch is stable.
Very well product, meets all functions, you can make calls and receive, very good audio and you can change the background image, very good purchase, 10 of 10!
The watch is beautiful. Exactly as the description. It is pesadinho, the screen is not so small, was a little big for my arm thin, but nothing to panic.
The step counter is not very helpful, but other functions are working very well. Watch me surprised positively. Great blood pressure and heart rate sensors. Did well in comparative tests with devices that I have and the strap heart.
Mean that enjoyed the store was top more arrived all well sealed boxes right no mixed me sent several bracelets excellent
Great I arrive everything perfect well protected and everything works well thanks just a little delay to my country thanks
The parcel arrived in 30 days. Bought at 11.11 for $14 all exactly as in the photo and description from the store. the watch is super neat not rough but very neat. Those who have a thin hand can safely buy (my hand is thin and very worried that they will look rough) on the look of the watch is not welcome next to putting the watch more more more It will connect very simply and quickly, when connected to the phone and immediately automatically set the language and time. All Super, buy a purchase will be satisfied!
Delivered without damage. How will work will be unwritten later. Recommend!
If only Bluetooth is properly connected, the call will be received and the call will be well received You don't have to buy expensive. You can buy this.
Top product, make and receive calls. Better than I imagined
Cost-effective, the batimnetos , preçao blood and spo² are fakes, it makes reading MSMO on the table out wrist and shows results, sensor Steps is counting while I drive, otherwise is a good watch.
It's all in English, so it's still working well. The product is also good. It is recommended.
Thank you to the store, arrived in 19 days, I am very satisfied with my order
Top arrived in BH in 15 days Excellent battery lasts about 10 days
Excellent product as the publication indicates, well packaged without details. SUPER fast shipping.
Very good, super indicate. Come with 16 working state of Tocantins
fastest delivery so far, barely over a week! watch working perfectly with my phone. pairing was so easy. I am happy with my buy
Great product, came well packed, recommend the store buy long with them,
Did much research watch to see if I was a worth, and finally found. Made the request and took 26 days to arrive, came well packed in bubble wrap and arrived in perfect condition, the watch is a very good money, surprised me very and exceeded my expectations, has a big screen with brightness adjustment cool, The watch is very tough body finish and worked well, has several functions available and mention speaker on the side that has a sound output good, and about the battery, today is with 9 days and still is in 33%, not use the Bluetooth It will last long, now for those who like use the Bluetooth and enjoy all the functions that the watch has, will last less charge. Asked what comes with 5 bracelets beautiful and great quality, squishy silicone, the watch is top, and the Dafit application is simple and easy to move, have a great and slight connectivity with watch.
I thank the store arrived in a short time very wonderful product
Watch is great, very good quality, arrived before the scheduled time
Another buy Another satisfiction i have nothing to complain fast shipping perfect watch with the price. Thanks. J
The watch is beautiful, great and silicone bracelet is top. Worth the Cost-effective. Took me to set up but then only joy. Like really.
thank you for the beautiful smart watch. recommend the store.
Everything works, the battery holds, translation to Russian just tinplate
Came well packed, all working perfectly. Loved and always will recommend the store. I have 1.50m and the small arm, but thought it was great.
first sight,first love, I fell in love with the product already.. Thank you store (Colmi) for this great brand.
All came to visit ranishe nizh program of widreaguvala, I lock up at the same time the other all ok I recommend... Che nevidkrivav friend delivery by pershiy all pratsyuok
The clock came in less than a month, half discharged, feels very pleasant.
Delivered thanks working im very satisfied fast shipping recommend this store. J
I wanted to install the smart watch with the phone first and everything works Thank you very much store very good watch I'm super glad I'll buy for gift is the best
Great watch enjoyed and recommend. Go buy it great quality and mainly the battery life.
Arrival of the product in good condition with tight packaging
very accurate and realistic product. light weighed, very lovely... shipment was cool, Speedaf is okay for delivery...
The parcel took 17days to get to me.. so far the product is clean and good just as seen on display. the only issues i have is that. i cant set the time from the watch, apart from that.. its okay. Thanks to the store
Nice watch. Installed app and language and time with date automatically updated. I'm happy with the purchase. To the indications of life parameters I'm skeptical
Good godinnik for his grochi. Goods priishov for the city
The order came in 20 days. Box whole, Not crumpled. The watch was ordered as a gift, so I did not print it. Seller recommend!
I think it's neat for the price and the battery is okay. We recommend a cost-free smart Watch.
The clock is normal, and the packing is just a cardboard, all the crumpled came. The clock survived by a miracle
Even on promised, now is time to make the testing and then back to say if it's good or not.
Arrived ahead of schedule. Well packaged product .. Now only use.
The watch came on time as it was declared, I order a second time for my husband, the watch is excellent
Well received but after a lot of delay almost a month. Still thank you the quality and good.
Top recommend other .... Arrived with 30% battery and lasted for 3 days and half since when arrived. Believe Q with load 100% is more than 10 days Top recommend ....
The clock works very well, it's a little big for me but it meets the description. Calls and messages are clearly heard. I recommend it
Very good, but the step counter is not 100% accurate, also the sleep monitoring not need, because when work night and sleep and she I slept. But the price am satisfied!
I took 1.200 rubles call receive calls come messages and I do not need any more, measurement even on expensive watches inaccurate for this money in principle what claims screen clear bright true battery no more than three days in my use of others do not know the delivery in Rostov region. Health
Loud and clean speaker. A little corny translation into Russian. Pressure measurements in doubt. And so the hours are clear.
To Moscow exactly three weeks .... Hours are interesting, while I yuzai .... The price is very adequate, the brand itself is quite famous and reliable, already bought such ..... I recommend to buy ..... Thanks to the store and 5 stars
The product is the same as described in the picture. I will highly recommend it.
Easy to set up and so exquisite. I recommend it to everyone. Come join me and enjoy colmi p28 plus smart watch at its best.
Very fast delivery product well packaged and intact, exactly in accordance with the description, I highly recommend the store and product
I ordered 3 days but 7 days arrive ~! Does this make any difference? I liked the reviews and ordered it, but it wasn't a false name ~! A few days wear results completely ~! Kang Chu ~!
Great product, came well packed arrived fast recommend the all the product and store
Delivery 3 weeks to Novosibirsk. The packaging was a little crumpled, but the clock is whole. Everything is fine, it works, it glows and so on
This is a repurchased item. This time the delivery took 8 days! The call is good and the text and Katok can only be checked. I am satisfied.
Very nice product and I count recommended again so satisfied thank you to the store
I like it very much I hope it will serve me for a long time.
Product was posted 14/08 and in customs, it took on release.
Good Goods