SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful the watch❤️
Q would be a little higher for my arm, the resolution for photos is not so good, but is good price
Good product arrived on time I like how easy it is to manipulate the clock I'm delighted thank you
Great, came right. Now only tests.
All right. Now only tests ..
It came on the estimated date. According to the description
Perfect. My wife loved.
The watch came right, well packed and is very easy to set up. Loved! Ah, and still come with a screen protection. Posting was fast; only coming to me more, because the office were with the device during two weeks in distribution center. Only after I opened a complaint talking the disappearance of product is the watch was delivered. Highly recommend!
Fast shipping, low price for a product that works, simple but beautiful
Arrived in 21 days in reef. Well finished, according to specifications. Recommend.
Very beautiful, not disconnect only battery fall short
I love the truth has asta a game and the only thing is k could put it the screen protector but I love it is but it doesn't break
Very good, well protected, fast delivery
The product arrived. But after a lot of trouble with management. They didn't give me the information from the courier company. The company is very late to reply and do not provide detailed solutions or data from local messaging. But it is what was asked and I arrive in excellent condition. The watch is very nice and with all the accessories they offer.
Watches cool, look nice on the hand. Steps do not report correctly, the pressure is well and in прочем all measurements are completely not accurate. In general, as an accessory (watch) is good, but no more.
Great watch, the battery lasts quite, not yet learned the configures to perform measurements alone but has worked very well is beautiful now will search more bracelets to buy
Product quality, arrived very fast