SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works, only in English
Super
Fast delivery top items as described
I liked it very much and is serving me well and arrived earlier than expected.
Well received GPS watch smart watch works well
Very good product
This product meets the requirements Very good GPS works well Cute congratulations watch
Watch big, nice, fit. No swimming app. I will write in detail after 2 months of use.
Beautiful watch, draw attention, I have been wearing for a week, battery lasts for many days, how much the durability of the product only with the time to know, but for the price I am satisfied.
For the cost X benefit pays off for the functions of a good smart watch with various functions, including GPS and an attractive price. Is beautiful and presentable.
Very well worked as expected thank you
Duge Shvidka delivery. Everyone is pratsyu. Goods of commodities. I will write the time for an hour of the vikoristannya with a moment I will write.
works fine , gps is not on screen only on your phone
Arrived very quickly
Great product and arrived in a short time
I received the product and I am very satisfied. Thank you very much.
Arrived very quickly and fully agrees with the description. Excellent quality and operation. I have tried all the functions and sync with the phone and it works perfect. I just need to try GPS in my outdoor exercise routines.
As per announcement .. Very good
Looks excellent quality. Very good screen resolution, the app is easy to use. Very satisfied. I recommend it. The store sent very fast, in 5 days it was in Brazil, but as always, the Post Office working like that. 15 days to deliver. Overall, it's worth it.
Is super good and more with GPS
Perfect, the expected a jewel
The good quality air watch. To see in time and in use
Well, the product is very nice, but I did not change the clock screen options. I installed the app, but it didn't happen. I would be glad if the store sends a link that I will upload the clock images
Perfectly satisfied. Same functions as my Huawei watch GT 2 broke down. I tried all the functions and it works Thunder. At this price no need to deprive himself.
All right.
buono
A purchase that went very well, the package is well packed. The store answers your questions quickly. In view of his behavior I recommend.
Very good watch, sturdy bracelet, easy to set up, lots of app sharing options. Took 13 days to deliver to Brazil.
Delivery very fast, watch reliable I got it from hours but very solid and narazie enough further.
Loading not yet seen all the possibilities
Very good for the price
It's not a lige. Rather classic watch with good battery life. A pity not to be able to phone with or receive calls, same for music.
Very fast delivery thank you
Ok , come fast , work , but we all know this not an LIGE .
This is a watch that is perfect for my sports needs. Sports Watch mode records my sports data and GPS location route. When I come home, I can connect my phone to see my route in motion. Battery is OK, everything else is OK. The goods arrived 15 days before the estimated date. Recommend!
Excellent, the App is easy to download and install, configure the clock with several language options. And you can still choose which apps you want to receive notifications on the watch screen! Arrived in 7 days, very fast.