SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well, glucose marker is not reliable but can have a reference when measuring with better precision glycosymeter
Excellent product, would buy again.
The hours are here but they take too long to deliver
Excellent quality and price perfectly agrees with the description and arrived very quickly.
I liked the watch. I recommend for purchase.
so far so good. sometimes the screen cant be turn on. the solution is charge it and it on again. another way is connect to smart phone and set wake up option and its okay
Good product great service fast delivery Having a lot of with this great product
good items everything work the weather available on it thank you
Very nice watch thank you
Good and useful thing, does its job well, fast delivery
Hi Seller Received the item with thanks!!! I can not believe how quickly I received it, the item is as described, even though it's a little smaller than I anticipated. However, it looks really beautiful and I'm sure it'll work as good as it looks. Thanks again store, I recommend you and your products!!!!
I've been testing this health band for the past few days and comparing it with regular medical equipment. The pedometer, heart rate and oxygen saturation are very accurate. The blood pressure and glucose monitors are less accurate, but give close enough information to show trends. For example: glucometer - fasting - 112 mg/dl; health band - 89 mg/dl. Two hours after eating: glucometer - 125 mg/dl; health band 130 mg/dl. Sphygmomanometer - 137/80 mmHg; health band - 129/78. Both the band and the accompanying app are easy to use and understand. The app stores the measurements up to a month and has graphs to show trends. Overall, I am satisfied with the product and think it is well worth the money. The health band was sent very quickly and came with bluetooth earphones as a free gift.
Better
All supper toy lies in all data for self-hypnupation
Watch and great I am still testing the available resources, the more I can indicate as an excellent product
Great watch.
Caught in the catch moment. Delivered quickly. Put headphones as a gift. The functionality is not yet clear, we will test. The hand is comfortable, the appearance is decent.
Very good watches. Special thanks to the store for the gift
Everything is fine. Thanks to the store for the headphones as a gift.
Despite post Italian slow I received my watch
I like it very much, everything is fine, I have an iPhone, I connected quickly, I am diabetic, and my blood level is important to me, until I have the correct measurement or not, but shows, I am satisfied with the purchase, the box came pierced, but nothing was damaged
Okay delivered quickly! I advise you! Class clock! I advise you!
The watch is very good. How they will work further, we'll see. Connected to the phone quickly. Special thanks to the store-everything was done very quickly and efficiently. For the unexpected gift, thank you very much.
Tested and approved watch. The described functions work perfectly. Light watch on the wrist and modern design. Synchronizes the data with the application (H band) installed on the phone. I am satisfied with the purchase!
Satisfied with the purchase. Very beautiful and good working
Satisfied foot fast delivery
Cool Watch. Bought to track sugar. Show not exactly, the error is/-a unit, but you can roughly navigate by them and not stab your fingers once again. What is convenient is that a schedule is being kept on which you can clearly see the sugar grows or falls. In the future, it will very well save on glucometer sticks. I hope they will release versions with more accurate measurements in the future.
You are congratulated I really like the smart watch the speed of delivery and the gift of a Bluetooth headset I will buy more with you can be sure thank you
The order arrived 9 days before Germany in one piece. In the form of a gift, the store put in wireless headphones, which is very nice, respect to the seller. The watch was well-made, it looks cool. all functions work quite well within reasonable limits. I'm very satisfied.
Measurements close to real.
Very happy with the product, arrived very quickly in 10 days, and it works perfectly.
Hvala
The order came in time, packed well, checked everything works, recommended store.
I haven't tried it yet, but a visually excellent watch. Thanks for the gifts.
Very good quality smart band. Shipping was fast (arrived to Hungary in 10 days) Now I test the functions (body temperature, blood glucose level) Thank you for the gift earphone :-) 5*
Great!
E600 smart watch is nice to wearing. good textures. so far the blood pressure measurement is good, offset by plus 4 to 7 mmhg. it was compared with a standard measurement device. in terms of the blood glucose level. I have yet to do comparison measurements. the app is thoughtfully and professional, giving information and educating interpretations on the measured data. I will continue to test.
Apparently everything works well, less saturation, this does not make a correct measure, until today I did not find one that made a correct measure in saturation. Seller send a phone as a gift, thank you.
Until then, I don't know in the long run.
For my money great watch, I'm satisfied. Thank you very much to the store for the speed of delivery.
Corresponds to the description, the language is correct, I did not like that they bulge out on the hand. Functions work well.
Everything correct, super fast shipping. The instructions on the tape are not in Spanish, if in English.
Quality bracelet, with real sensors that do not measure the pulse at the table and sausage. Good packaging and packaging. There are built-in dials, plus you can upload. The track was fully tracked. I am completely satisfied with the bracelet. Seller Thank you
good value for money
Fast delivery, I have nothing to say yet, thanks to the store for the earphone gift.
Everything OK, According to the announcement, there is so much to move that there is still no time to check everything
Thank you so much for the present. Very nice wireless headphones. The phenomenal watch, I already used it and it is very useful. Reliable and recommended store
Very fast shipping. Tks shop
The kit is very complete. Even more than expected. Delivery earlier than expected. Description corresponds. Gifts are attached, unexpectedly. I recommend it. Thank you.
Very good store listening and very nice a pair of headphones was attached to the sending pretty Watch which at the moment is working very well I would give another opinion in a few days I recommend this seller
The indicators are a little incorrect. Does not work well with applique. There are no complaints against the sender
I used it for a couple of days and the readings are amazing. The blood sugar reading is very accurate and i recommend this watch for everyone who has is diabetic. I compared with another watch and got almost the same accurate reading.
It's beautiful, just what I was looking for, thanks
All well tws also included, free of charge. Thank you!
Recently, The E500 accident new product e600 was released and bought the e600 right away. Really good. There is still Korean support on the watch. I can't... please tell me how to update the firmware. I am satisfied with the weight of the watch string .... I received Bluetooth earphones as a service. Thank you.
This watch is very strong, made of high-quality materials, and shows no signs of being cheap. Great! It came quickly, one month faster than promised. There is no problem with phone pairing.