SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied, 100% product
Great product, I indicate a lot.
Excellent product!
Order received very well packed! Without any defects or malfunctions!
The watch is working perfectly
Very beautiful .. Top
Great gift for your loved ones
Product arrived right according to the discretion, I recommend faithful store I love
Excellent Product Quality nice Good collectivity Good sound Only the protective mica I don't hit well
Great order, good quality. I loved
Good produck
Review after 4 weeks of use. It is true that the watch is waterproof, but it is not recommended to immerse it for a long time, then the watch may be broken. In general, the watch is of good quality, I recommend buying
The good product arrived as original. Awesome clock everything works like a description and more. Thanks thanks to the store I definitely recommend. Ten.⭐
Everything arrived well, very attentive store, answered all my questions, I will test when I get home because I am on a business trip
Very good projector, the value for money is very good a. The shipment arrived much earlier than expected. Highly recommended
Very good product I am satisfied with the watch I recommend thanks Ali
I loved❤️ It is the best purchase I have made now And came very quickly. It is perfect and strong listening apart from water resistant. I pass the 10/10 tests
My partner is satisfied! Thank you
The clock was very good and also waterproof and will consume the excellent battery takes about 14 days
No Korean manual Da fit must receive Bluetooth connection required to be called The character Katok is well linked The sensitivity of the phone is very small. In a noisy place, you should receive it with a phone The weight is reasonable Delivery takes about 11 days
Fast delivery thanks. The real thing is as good as advertising? I just hope it works and functions well.
Watch excellent store sent very fast. Received immediately. Well protected. Seller congratulations. Will not qualify product quality in time, it is for this. But followed the reviews of other customers, to make the purchase. Thank you seller.
Everything about this watch is awesome from the quality well designed to the affordable price. Why pay for other top brands when this watch can perform like all others. Bought my father and wife one too they love the watch just as much as I to. I took a hot shower made sure to test it out. I won’t lie I was nervous. It held up like a champ. Battery life after three days it’s on 77 % still. Now being said I don’t use my smart watch to constantly call and text if I did I would assume it would be down little more. Easy to read the instructions and setup as well. Many face designs to choose from. The speaker could be little louder. But I’m not picky. Other than that it’s a awesome watch for the price.
Watches fantastic beautiful MSM liked both back to buy more quality and fantastic, can buy without fear the application is very good tbem✌
This is a very good sports watch, with excellent appearance, solid shell and good quality. There is a big screen, and the screen looks very clear. I will recommend my friends to buy. I recommend stores
quite good… great deal for the money spent… thanks!!!
Watch same as the description, very beautiful and looks chunky, am happy buying!
Thank you everything came out as you wished and it's clock that's what I expected thanks to the store and arrived before the exelent agreed
Looks strong aluminum casing embedded in sauna pool and dry sauna without problems very conplete
As described quite liked.
Smartwatch has many new features and functions, calls attention to the aesthetic and strength, has no adhesive contained brand lemfo.
Like the watch, the touch screen is great, already tested the water resistance, watch excellent. Recommend.
The product is well built and with a big screen. D'água still did not test if really is proof. Could have more resources, but the price is already good range. Box came a little wrinkled, but nothing that would compromise the product itself.
This watch⌚️ Is exactly the same as the photos as, for their price is excellent, very complete, receive messages etc. You can't ask for more. The store is super friendly and very attentive, the shipment was fast with all its tracking, this shop is 10 ++, I advise and encourage to buy without hesitation, you will not regret
Simply looks perfect, beats all right with the description, many functions, but easy to be understood, was somewhat afraid because first invisto in a smart watch top that not, with all the reviews it were very good, relied on guys and honesty store!! I am very happy and satisfied with the purchase, plan to return again to buy and give away!! Now give more like in racing 5 of Matina