SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, the photos do not do justice to the golden details of the flowers. I love
Smaller and beautiful
Beautiful, elegant and matching description
Product arrived in perfect condition, very well packed and very fast delivery.
The watch is very beautiful. Were shipped on the day of the order. Came quickly!
Everything is correct.
Super beautiful watch and very well packed. Arrived ahead of schedule. I bought it to give it as a gift to my wife and she loved it.
bien
Very beautiful... Note the box (watch size) he is smaller than we are used to watch, but it is not beautiful. Approved.
A very beautiful watch for what changes color after washing.
Thanks, I got my 2 Orders today just the ones I chosed and in very good order. Even ahead of the 4th February time. I appreciate you greatly.
It is very nice, just need to check if it works well
Fantastic., exactly as described
Very good, I recommend more!
The watch looks very good, the limiter did not remove, but I think it will work without problems. Very pleasant visually and to the touch. Took it as a gift. Based on the results of use, if anything, I will add feedback later
As no clip! So, ステキ sexy とけい did. Free buckle のち ょうせいほうほうは, net with けん bolls. easy to handle.
Very beautiful and feminine, the spouse is happy.
Great
The watch is small, delicate, but is beautiful
Very beautiful, quick sale
Superb quality
LovedExcellent quality.
The order arrived safely. Good quality material. Recommend this store.
All OK!
Was a gift for wife and she liked, combined with the clothing ..
Recommend!
Ótimo produto
Très belle
show de bola
Exelent communication, attentive store, arrived all well packed, in less than 15 days to Panama thanks
Very beautiful Watch arrived very quickly well packed
Very nice, I love it
Fold it is a bit strange, but nothing to panic
Nice jobs
Real thanjs
Of all the watch that came to me this was the most beautiful, excellent store I recommend.
thank you, good product, fast delivery.
Very good quality, worth!
Recommended!
The watch is very beautiful, the bracelet is quality, delicate. Very beautiful for the female wrist the store sent fast and fast delivery was also. Recommend.
Very beautiful and arrived fast, recommend!
Look מצויין
Very beautiful. Just in time very well recommended the store
It took 26 to arrive. I arrived in very good condition.
Great quality, always happy
magnifiques
It's beautiful, I love it! Took two weeks to get to Chile I recommend it!
Very beautiful and
High quality
ótimo produto ! gostei muito
The clock is amazing! Qualitatively and neatly executed, on the hand sit like poured, very gentle and elegant. The strap is adjustable easily, the clasp is reliable. Very satisfied!!!
Very nice trim recommend store very fast delivery 2 weeks and in Poland
realy nice watch ,thank you very much
Quality is good, delivery is excellent. Got Po CBER logistics. My wife liked it. Advise
Beautiful watch. Fully correspond to the description. Same as the store photo
Just like in the pictures, it's beautiful! The strap is adjustable
Product side nothing to say that I have not used it yet. Reserve vis-à-vis the operation of the watch. The store could have warned me that I was going to pay 11 euros of import taxes. It is really not commercial on the part of this seller. I will not order anything on his site
Pretty watch as in the description
The watch looks great! Delivery is fast, immediately set the time and launched. Are going well. I recommend the store.
ساعة جميلة جدا. اوصي الجميع بشرائها.