SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Noise lsolation, Total Immersion
Sensitive Wire Control, EasyTo Use
Simple And Stylish Design
I bought a replacement for Philips 6105 (broke the plug). Ugreen are executed qualitatively, I trust the firm. 4 sizes of ear cups, but they seemed harsh to me (although it's good for sound). By sound: it seems to me that too many high frequencies, Bass is enough. Interlocutors on the quality of the microphone did not complain, the buttons work.
Corresponds to the description
To Moscow 3 days. Headphones quality, sound detailed, Bass elastic. I liked the sound! Recommend! Took for 738r There would be a cord 25 cm longer, it was possible to fix them by the neck. As in the sports model of headphones Panasonic
Great headphones! Great sound!
Very good phone, as the description. Seller, good people too!. Can buy without fear, has good bass that is what I like to hear good hymns. Very well made, brand quality!
Headphones for this price are cool, there are wireless for 1.5 k with a volume of 25% more, and so the bass and sound are the same for me (for a music lover). Volume and bass
Great sound and microphone. Tested the microphone in the app, the voice is very clear. I listened to a piece of audio, and a couple of songs, the sound is excellent. Took for the game.
The quality is excellent, I recommend the store
The order was received, everything works, tracking is there, thanks to ugreen for quality products.
Good, the look is not flimsy headphones. The control panel also makes confidence. I hope they will last a long time. In the set of replaceable rubber bands 3 pairs. The sound is normal. Nothing special.
That hunger gentlemen that! Can buy without fear, excellent audio quality and bass well defined, super affordable price. Noting that is not a premium, but… Is a good entry, congratulations to ugreen.
Nice earphones. Decent and the quality is also perfect for the price.
In appearance, quality, went only for a long time, I had a phone under which I took it, I will sell it.
All accordingly description. Medium headphones. Very light. Quality materials. Delivery slightly failed. Seller Thank you
Came during (even the box is not crumpled). The kit is full, the phone recognizes them adequately. Sound, though some cut. Bass in place, but the middle, the upper middle and the top are failed, which is upset, because for such a price it would be possible to put the sound. Still not for 100 rubles in the transition bought)
The cable is very soft, quality, in the ears reliably holds and conveniently lies. By sound so medium, there is not enough of course the frequency range, for talking the most it is, for music it is better to look at other headphones.
Earphone sensational, good quality audio. A beautiful serious ..
Nice headphones. Comfortable to wear, comfortable remote control, good microphone, soft wire. I can describe the sound as bright with a non-buffing detailed bass from the bottom. Tested on Redmi 9 and Poweramp. It is not convenient for me except that a straight plug. I took it as a spare type "on sale", but in the end the sound pleasantly surprised. Although wireless technologies have gone far forward, but good wired headphones will give the force Bluetooth headsets for this money, especially if the built-in amplifier can do anything. Delivery from Russia within a week. The store is proven, charging and cables take only from this office, all that took until now alive except for microUSB cables, but there and a nest with meat. And not cables (other firms did not live from the word at all).
Headphones Topchik. The sound is cool and very high quality wires.
Delivery to Novosibirsk 23 days. Headphones look quality. The wire is good. The sound quality is excellent. Stickers as a gift.
They listen very well
All right, plus the very receptive store had a problem with it and solved it quickly.
Great store. Goods are quality. Seller recommend.
Fast DeliveryAll in place works. Sound norms
The goods came quickly, took for 747
top
To Moscow 3 days. Bought for 809,43. The sound surprised, I would add a little more bass, and then it would be quite excellent. I took for 7 summer daughters. For such a price, an excellent product. Speed of delivery, quality of goods at altitude, I recommend.
excelente
Sound of course top, Bass all as it should, even swing the volume work, which is amazing, usually they are like a decoration)
Good product, arrived in a month
Look good until you have tried
The parcel was 24 days before Vladimir. Packing is normal, but did not suffer. Everything came intact. Immediately checked as a headset: near houses, in stores the microphone is strongly phonite-as if it is near the source of interference. In the rest, so far, norms.
Great bass and suffocation, to this style leaves nothing weak, can buy!
Excellent service and excellent headphones. I recommend them
The earphone be received in good condition and work well. The quality seem good also the material but delivery was almost 2 months. Too long :(
The quality is good. The sound is good. I advise, you can take it.
The sound is good, very light, they sit tightly in their ears. Also fast delivery and nice price
Excellent wired headphones, thank you.
Quality audio is amazing. The treble are crystalline and has good bass. Received yesterday my and super recommend.
I take the second time, the first lost. Not much has been cheaper yet. 4 days delivery
Arrived to M. O. in 3 days. The quality is excellent. Price quality.
Simple, efficient porém
Ordered 22.05.22G, delivery from stock Russia. courier brought home 24.05.22G. Packed in 2 packages, headphones orders for the tablet. Checked everything works. Ugreen true to form, as always 5 stars. Thank you very much for the swift shipment and delivery and of course for a quality product.