SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality product. The baseus fancies in their products. The cable appears to be of great quality. The display works perfectly, helps to know if the charger is working well. Arrived in Brazil Christmas RN in 15 days. Untaxed!
I did not check, but I think everything is OK. Reliable store
Yakysniy cable, attached to the dotik. In the dark it is necessary to know. Recommend.
For a long time I wanted such a cable to check the possibility of chargers. Satisfied, but so far I checked on the devices by consumption not higher than 15 watts.
Power shows. In the hands to hold nice.
Excellent cable for charging, made very high quality, I recommend to everyone I myself use a large number of baseus products. Delivery to Ukraine 4 weeks
Excellent cable. Strong material. Charging power indicator. I recommend it.
The cable went to Ukraine in less than a month. Checked-works. Thank you store.
Excelent product A +++++++
The order arrived very quickly thank the store for the responsive and prompt delivery thank you for the quality products checked in work and I like
I arrived in 18 days the wire quality is excellent and fast in shipping: But the moment it is the numbers to look forward to a minute time I received it in 18 days. The wire is of excellent quality and fast in shipping: but for a moment, the numbers that I look up are not a minute at a time.
Fast delivery and excellent quality. Recommend. Thank you store for good item
Fast shipping attains high product quality may be different charge is also well. nicer ㅋ
Unfortunately shipment not dostała. Was on the way canceled do not know why, and I was forced to buy elsewhere :( Money were returned even quickly, but Me needed was this cable not money. Can still sometime odwiedzę this shop but probably not prędko :(
Tested on mobile, gave up 18W, very good price
Top!
Cable, as in the picture. At small capacities (11 W) all show clearly, but the indicator grows-"with time", I.E. The transmission is already on 11 W, and it shows 1 W and increases the readings on the screen for 5-7 seconds.
All super quality work without comments.
Beautifully finished cable tough malleable The display shows right top congratulations to store recommend both the product arrived well packed as the seller by agility
17 days went to Tallinn. Works. Let's see how long)
Well received friend fresh toys Boll
Product quality, came as description plus arrival streamlined.
Today odebrałem Mailer Courier. Kabelek super made-as this Baseus. But well, super accurate measurement it is not what you see in the picture. But and so I like!!
High quality, excellent product. Would buy again
Delivery to Krasnodar is very fast. The cable works, everything is fine.
Current degree at a glance show. Leading durable look four ~~
Perfect as really I wait, use products baseus years, store is congratulations sent and receive in 18 days, recommended to store 100%
All is well. Thank you very much)
Great quality and excellent delivery as expected from this brand!
Excellent quality. Fast charging supports. Recommend.
Delivery fast 2 weeks. I liked the goods, it works.
Good cable. The Asus ROG laptop shows a charging power of 55W.
The product is excellent according to the store's description I recommend.
Charge and display the well being. General Cable than ink fabric.
Quality at the level. Fast shipping. Seller top!
Base--like the USB tester buy the C to C Love A to C optical military products in line with the buyer has four key. Shipping is Ali took days standard. Shipping weight did some day.. then the usual slightly later than picture shows. 1L W more than only output which seemed. Figure v 0.2a over charge the story which looks to be. Only Rhythmic leakproof tidy and buttons. Housing connector for Chrome part protective vinyl skinning was thin wear Moon light Force has stuck. The Brasen north light high output devices by eliminating the high output test is wool.
The record of delivery to Ukraine 12 days since the order today took the cable, the screen with a wattmeter works.
Wire Shol 10 days from Moscow. The look is very high quality product the wire is thick good. Additional feedback will be left later.
The goods received, baseus as always top, the first my order on aliq, was very pleasantly surprised by the fast delivery.
Delivery for a week. excellent cable, everything works fine, quality at altitude.
Shipping Think up faster and yet the charge will be well. Base Line 80% is above 10w or so are filled with high-high cotton 15w charge. Games while charging the 10w charging faster than this will be ^^
Wood summer durable and accurate indication. Easy filling quantity the letter.
Baseus as always on top! Excellent quality and fast delivery! I safely recommend to buy baseus products and this store!
Came the wire to Belarus for 3 weeks. Against the underside turbo charging. But somehow strangely charges, reaches the maximum that gives out the block, then drops sharply on 1 Watt and starts to grow again, then drops again and again. Seller said it is OK
It just arrived within five days and product quality is really really good
Laptop Charger when numerical display dedicated pig good sound. tablet less product children problem is being used laptop 65w or less use the battery Clipper sign. Check essential!
With iPad Pro Galaxy Tab S7 with purchase. A little stiff but still finish price contrast wonderful. Just be custom sheath cotton suggests.
I get super fast way ahead of time and thinking about what might come sooner It takes only 5 days to arrive On time just wait till I get the plug
Numeric display well. Okey❤
Good product. Work well, and design is also good.
Thank you very much to the store. Class. Delivery in rb-20 days
first cable i have received was broken, received second one, that works as intended.
A good cable, slightly harsh because of the fabric braid.
Good. Works well.
Good product as always with Baseus.
It came to the Moscow region in three weeks. Packed in a box, not even crumpled)) Fast charging supports, turbo-No. But for USB Type A it is OK! The screen works, the numbers show. In fact, I will complement the feedback.
Cord received, all as in the description, working, thanks to the store
The cable looks really good. The best of all is the screen that shows you the power watios you're putting into your mobile, portable, GoPro.
bueno
After payment sent the next day. Waited 3 weeks. Quality as always on top, like other products of this brand. The display only displays watts when charging. If there are problems, I'll add a review. All good)))