SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Replaced all the wires with these! Happy as an elephant! You lie down, the phone is in your hand and on charging! 2 M what you need!
Excellent reliable and high-quality cable! For auto length 0.5 most that!
10 days to chile baséus does not fail
Excellent braided cable. It'll be a long time. IPhone before to USB C will pass!
The cable was brought for 1 city, all yakysno
Delivered quickly. Works.
Best and Orignal Product. Thankyouuuu.
As usual, bazeus is good, I order not the first time. delivery in Moscow was pumped up, the 2nd time transferred the date, then the courier did not respond,,, But with 3 times delivered. 10 days tried!
As always, all excellent delivery from Moscow
They delivered less than three weeks to St. Petersburg. The wire is kind, Braid, sick creasing places are protected by an additional rubber layer. With the phone works fine.
I came in a month. Quality as always on top.
Quite a normal cord, moderately rigid, was purchased shareholders for 49R... ideal for lightning.
Excellent quality, I recommend!
A good brand, the wires in the fabric braid like from baseus, the braid is not deformed-it means it will last a long time, the weaving is dense, the technical characteristics characteristics Recommend
Best cost-effective it has! Much better than the original cable. Work perfectly in my 11 pro
As always, everything is super!
Thank you, everything is fine, finally I have a short cable in the car)) delivery in the national parcel is fast.
Works fine, fast charging works, but the wire is heated. Anything better than the original for the horse price and brittle wire.
Great cable you can also use it as a rope it is quite strong and durable.
I arrive MUUUY fast: or CHILE, it didn't even take 10 days! As it is published and looks very good quality. Tested and working perfectly.
The cable is quality and pleasant to the touch. Charges on both sides not only iPhone Xs Max and 11 pro but also iPad Pro. Thanks to the store sent the same day and the delivery very fast came in 14 days.
Quickly, expectations were met by reality, thank you!
Great cable. I ordered 11.11, came 14.12. The quality is very decent, there is baseus logo. The wire is braided, it should live longer than usual. Packed in its individual packaging, very pleased with this. With iPhone 13 Pro works fine, the main thing that charges))
Great cable. Not the first year I use baseus cables: one in the car, one at work. This one took to replace the original one. Charging goes, with PC Synchronization is installed.
Uncle, nice cord. Yakisniy, can recommend
Excellent charging cable. To the touch, it feels that quality. I hope it works for a long time. Recommend!
Perfect quality this cable baseus. Always great quality and very efficient and honest store, buy again!
As always, baseus products are on top. The quality is excellent. At discounts from the group VKontakte gxsmart bought this cable for only 2 rubles. Thank you for such a gift!
Very good, baseus best brand, big company, the product is same as described, ordered the smaller was 1 real but is enough, came well packaged and fast, greatly recommend.
The product description corresponds. Everything came in the declared time and in a normal package. Took the order in the store "Crossroads". Thank you very much store!
Good quality cable. Already made several shopping this cable. Very good and super fast.
Quality as always on top! Delivery month! Checked, everything works, fast charging passes! I recommend it to everyone!
Thank you, the goods are good, came on time.
Good quality, working properly
Great wire. Looks quality, already 4 such. The truth is, to be honest, one was spontaneously broken without any reason and visible traces of impacts. But I write off for marriage. In the rest-the cable is excellent. In new versions changed Lightning connector. Now it's with Sharp faces and without one contact, but I have not yet seen that it was something that made it difficult. Vice versa. With this form, the wire keeps in the phone much stronger than the original, which is amazing. With Force snaps and leaches
Good quality, I have been using this products for a long time.
Product quality as all cables baseus! Very satisfied with the purchase!
The order came quickly in two weeks (the quality is good).
As described and just 2 weeks delivery time to the Uk
Cable good! Slow to arrive. The packaging was good. As already own cables that Mark and know that are good. I always buy. Recommend. Thank you store
Thank you.
Product as described, came perfectly packed, works well. Recommend
Earphone great quality!!! Caught in promotion, stay tuned to other opportunities.
As always, excellent quality of products. Not the first time I take a cable for iPhone. For yourself. For friends. Everything is always super. I took and meters. And two meter cables. Seller recommend. The quality of the goods is impeccable. I recommend to buy.
Very good cables, very good some for me some of the better on Ali
The parcel reached Yekaterinburg in 8 days. Pro high quality write do not see the meaning, because. This is bazeus and this is all said)
Great cable! I took a replacement for the order of the worn-out original cable from Apple of the same length (1 m). Both Apple's proprietary cable loses both strength and charging speed: with a cable from baseus, the brand charger began to charge the iPhone noticeably faster! The cable itself is rigid, durable to the touch. In the phone socket sits very reliably, data transmission supports.
Thank you store. Corresponds to the description. The length is more than 2 m. Received in Minsk in 24 days after payment.
Delivery by mail 11.11 ordered, 04.12 was at the post office. Packing norms, the quality is excellent, baseus is always at the level! In its price segment I consider the best option! Fast charging works.
I believe writing base bias! The people please remind me and remove once order has. Next to patronize you ~!
Very satisfied with the listen well rum recommend delivery was fast enough than in the description was written
Better than the original, which has broken on the ions of plastics))
Great cable! Works for charging and data transmission. The parcel came quickly, in 2 weeks. I recommend the store and the goods!
As the announcement. Apparently good quality.
Arrived super fast and well packed. Still not tested but looks quality, the finish of cable and connector is very well done!
Delivery is very fast, the track was served all the way. The cable is very durable I do not worry that it can break. In the socket of the phone comes without any backlash, everything is tight. Time on the charge began to leave much less than with an old cable for charging. I think this cable will last a large amount of time, TC made their good materials it is visible visually and at a touch.
It came quite quickly, less than a month. Quality at altitude-as always at baseus.
I haven't used yet! Quality baseus!
As always quality baseus nothing more to tell
Good quality cable. Has received fast-11.11 issued an order, and already has received 27.11. Recommend
Should have bought bigger, but the cable good quality!
Three meters month were ordered and works well. The material and days in receipt and have really quickly arrive the surprised and much satisfaction.
Good quality cable, with nice textile cover. Works perfectly.
Baseus as always on top. Good qulity. Specially looking for a short to 30 cm cable, in the car. It took almost 2 months to wait for the truth (before Peter), received the post of Russia-dropped into the mailbox.
Germany reached 14 days. Track tracked. Quality is good. Its function performs. The store is reliable, I recommend.
The goods came quickly. Looks good. Phone charges. Let's see how much is enough.
Always baseus with its good quality products! Very good value for money, I am a very regular customer and I will gladly continue shopping in this store!
Great product, arrived very fast and with a great price.
The order was almost 3 months old, not tracked (from this time 2 months in Russia). Everything corresponds to the description.
Smart cable! Fast charging works even on a slow (500 map) charger! Just sucks the current from the charger :)) every 10 seconds on + 1% charge! Delivery 7 days to Pyaterochka.
The product is equal to the description of the publication and looks good quality. The shipment arrived quickly to Colombia (45 days). Seller and recommended product! But tracking to the order is not updated in the application
Original product best until it comes in iPhone charge super fast very fast I recommend the store TB
Am Curitiba and arrived super fast, the cable is super durable, cost-effective. I am very glad and recommend.
USB is tight. In my good. Photo attached discount through the wire. Ie. At least there is no Pina. Old HoCo has already started to charge once.
Very good, fulfilled all my needs that were only carry my i12. Like
Product arrived very quickly, with good tracking information as requested and offered... recommended for sure
The goods are satisfied, packed normally .. Charges my iPhone 7 + quickly .. Seller Thank you!
Ordered 6 oct and received 1 nov. Happy with purchase. It comes with cable organiser and works as it should.