SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muita Qualidade!!!
These cables are more than perfect. Very good quality.
It reached 9 days to St. Petersburg, the metal case, the cable itself is quite thick, bulges from the cover at 8mm
As always, everything is fine. What time I make sure, the quality is super.
Works perfectly load and data thank you for the little gift
VŠE v pořádku, děkuji Vám.
conforme
Cord as a cord, as a gift put stickers
Fast shipment. Delivery to Moscow 25 days. The cable bought in the car. Angle 90 degrees, convenient when connected. Fast charging supported! Data transmission supported. Braid is not thick, the cable is quite flexible. Comes in a tight connector, which is good. I recommend a cable and a store. I did not communicate with the seller.
Ugreen as always chic!! Everything is cool, everything works)
I order the second time from the store, an excellent wire, well charges, executed soundly. I recommend to everyone to buy, I will contact more! Thank you!)
Excellent quality recommend
The cable is very good quality!
Excellent charging cable, fast charging supports, delivery to the Republic of Almaty was 3 weeks. Thank you store!
He arrived in 14 days. Excellent quality, as always Ugreen. I totally recommend your products and also this store.
Well, here to say, the quality is reliable as always.
Went a little more than a month, all Hood) quality goods, works)
All at the highest level! Ugreen as always on top! The quality is super and the price is acceptable. Fast charging supports. I wish the store success and prosperity, so keep. Definitely recommend to buy
product as described, great quality.
High quality product congratulations to store ugreen its products, come back soon to buy more.
What to tell... Came quickly, the description corresponds. In general, no surprises, as usual with this manufacturer. The cable just works. Bought in the kit to the charger in the cigarette lighter.
Well-received. month close hanging 욧
Delivered in 25 days to Ukraine. The cable is good, fast charging supports. The goods are satisfied.
Shipping wholesale think faster than come and make you satisfied
Excellent quality 100% cable recommended
Arrived in less than a month. Good quality cable.
Good construction, fast shipping and especially comfortable.
Came an extension for the microphone instead of type C. After checking, the store opened a dispute and the seller closed it in my favor without unnecessary words. The money returned within 24 hours and a new order was issued. It is a pity that due to the sale, the second parcel is delayed. But originally not the seller's fault, the wrong sticker on the package was. Goods quality as always)
The order went to Mosk. OBL. Three weeks. Track tracked. Normal cable. Turbo Charging does not support.
Good quality, I want it this short to use with a powerbank, so there's not much cable loose around
Cool! The quality is very high, convenient
Delivery to the Chelyabinsk region lasted a little more than two weeks, excellent. The parcel came to the Post Office. I ordered 4 cables at once, two such and two magnetic. I analyzed them with the help of a charger of the same company ugreen. dual port charger-USB output: 5V, 2.4A and Quick Charge 3.0 output: 5V, 3A; 9V, 2A; 12V total output power:30W max. Port 5V, 2.4A-this cable (4.75V, 2.28a), magnetic micro USB(4.75V, 1.92a), magnetic Type-C(4.75V)) v qc3.0 port-this cable (11.8V, 1.53a), Magnetic micro USB(11.7V, 1.52a), magnetic Type-C(11.7V, 1.52a). results-in fast charging mode, magnetic cables showed the same result with this cable, in normal charging mode, the magnetic cables are inferior to the non-magnetic cable. All indicators are more or less suitable for use, I.E. For fast and easy charging.
Good quality cables. Fast zarchku did not check
It came quickly. Made qualitatively
It's OK, yak.
Came quickly in the 20th Assembly All at ugreen level
Delivery 2 weeks quality as always excellent
Everything is fine, the quality is at altitude. very convenient cord for charging. delivery is fast.
Delivery 3 weeks to Tambov. To the touch is pleasant smooth, the connector is weaker than on a similar other manufacturer.
In the process of transportation, the USB plug was locked. I had to align, otherwise the plug did not enter the socket of the charger.
The goods are satisfied, a good wire. I'm buying the second of this line. I use two.
Fast charging. Good qulity.
Functional.
Good cable, took for USB DAC
It's okay. Cables are working. Fast charging is on. Copying data smartphone-computer without problems. Braid soft fabric. I took 215r. Seller Thank you!
Item as described. Quick delivery. Works perfectly. The 90 ° bend is more than useful and helpful: I use to charge my phone in my car and I have no space or storage problem thanks to that 90 ° bend. Thank you very much.
Shipping fast. Quality as always excellent.
I checked the Cable and it works good. I use it to charge Samsung S20 FE. it shows fast charging. I recommend it.
The goods arrived in RB in 27 days. Packaging is a simple package, inside a branded package with a product. It came without damage. The product itself corresponds to the description. Plastic quality, beautiful casting, high-quality metal, pleasant cable braid. And most importantly, in comparison with other cables, passes a much larger charging current from Z/U to the consumer. I recommend both the store and the goods.
Everything works, thank you
Fast charging works 9 B2A, let's see how much is enough
Everything is super. quickly I order well not for the first time
Very good quality
Delivery instant. Everything corresponds to the description. As always on top.
thank you store. to a very good and high quality product.
In appearance, the wire is quality, it came in a strong bag and a navel.
One of the best and quality goods.
The Wire Works, ordered for the bag, so as not to break the wire
All OK so as the description
What can you say...! Handsome! Hugging
Good deal. It works with android auto in Honda civic x. Fast shipment. Good contact.
All day. The cable reviews the description, the sound of the crust, jamming for Samsung S8, all the good. Zamovlennya pribulo in Ukraine, M. Made for 29 days. Selling to my uncle.
above expectations.
Extelelent product
The second time I order, a very convenient wire. By accident, the past lost
Everything is fine, thanks to the store for the quality goods and fast delivery.
Ordered a second lace, the first one still alive and working. Recommend.
All OK product arrived well packed works perfectly
Swing, as always, on top. 3 weeks to Mo.
Nice lace. Fast charging works.
The order was made on October 17. received not in the mail but delivered the courier. As a result, delivery time to Moscow took only three weeks. I checked in work, good quality goods, and also supports fast charging. a good firm, I recommend the store. I will definitely still order from him.
Long went, cable norms
1,9 amps, on 2 amp power supply.
Great cord! It is inserted clearly with a click and without Lufts. I needed this, for a portable monitor. Thank you!
On time.
Great quality. The very careful
I believe writing oil painted...
City to Kieva ukrpochtoyu. Brave for charging in the car. The yaqueness and the ergonichnism of men were like that. Danu firm Duge praise, in the principal is true.
I liked it. Fast charging supports.
Ordered 07.10, received 26.10. Description fully corresponds. Charges well, fast charging also supports. Recommend! The cable was ordered at Oct 07, delivered at Oct 26. Full matches to description. Charges the phone well, fast charging supports too. I recommend!