SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received, went 2,5 weeks to Ufa/Bashkortostan, works well, purchase satisfied! P. S. Well shows the voltage of the on-board network, not just the emblem as on some others)) How quickly charges and can I charge, when the phone is fully discharged, I have not yet checked how I will check the feedback!
Charges well, but runs out of the nest without God. I had to wrap the tape.
Everything works. It's been three weeks. I did not treat the store. Phone with battery 4000A charges quickly. Volty also shows. In general I recommend
good
Perfect.
And good practical and fast charging
Everything works and even voltazh shows correctly. It also came very quickly days for 25 to Volgograd. Thank you store!!!
Went quickly everything works, I advise this store
Same as described
Does not work, or rather it shows the voltage of the network, but the main charging function is not!!! Just does not charge!
Everything works. it charges quickly. it shows the output current on the cigarette lighter. And most importantly, the price of the goods is cheaper than in any other store.
The Kursk region was reached in 4 weeks. Came in working order. Very satisfied, I recommend!
Works. the indicator does not seem to lie. delivery is quite fast in the city of kooenovsk, less than a month.
Works.
The goods came quickly, the goods are satisfied, thank you to the store.
Excellent. 2A. honestly. No more.
Finally, the working charge that shows the real voltage. On the photo Battery 6 V
Ordered not the first time. Quality checked. I decided to buy a couple more pieces for the reserve.
Everything works, how much exactly shows the voltage I can not say, I'll check later.
Everything is fine, it works.
The goods came quickly, without damage.
The goods went quickly to the Moscow region. Of course, it's very cheap, the plastic is poor-quality, some miserable. But the store is well done and sends the goods faster than anyone.
Delivery zipper. Charging works and charges well
It came quickly, but when charging the phone, the consumption in the Amperas does not show, before it was the same showed.
Everything works
It came quickly, the order is satisfied, I recommend the store
In general, not as in the photo of course. Not yet checked delivery 3 weeks
After 15 days in the Vladimir region in the United Parcel, in appearance a whole, I will add how to check.
I'll show you what I mean, I'll see you with a multimeter. Charging the bag is digested.
The order came quite quickly. I did not check the work. Thank you store.
Everything works cool
The parcel arrived quickly in two weeks, looks like a description, but not yet out of the failure of it, I will unsubscribe how to check.
The order came in 20 days. I did not communicate with the store. Seller recommend
Works!
It came quickly. Works. Buyer recommend.
In Kaluga it came in two weeks
It came quickly Everything works
It's cool.
At least there is a voltmeter there. all is well, thank you
Delivery 15 days to Belgorod region. everything works. Interference on the radio does not give. normal product. with the store did not communicate.
Good charging. The screen is real. Recommend
The store sent everything quickly came whole all right.
The goods came faster than was stated. Seller Thank you! Everything works, the voltage shows exactly.
Works well, the order is satisfied
The voltage in the car shows 3 amps does not give. Inside one chip per 2,4 amp. Charging current does not show, but in vain. The indicator cuts the eye, too bright.
Super fast shiping Received with 12 days in sri lanka Love this item. Good quality
11 days to Tatarstan. The product came quickly, but unfortunately with seizures (photos)., of course it does not affect the work, but the unpleasant siege remained. There was no way to check the built-in voltmeter that showed the voltage 12.6V, although the BP was configured for 12V.
Goods received. Works.
Works. Fast charging has not yet checked, the voltage is accurate
The product came in a month with the description coincides all Works charges the phone the truth did not check how quickly the voltage indicator in the network of cars coincides with the store recommend
The goods went very long.
Delivery to Kemerovo 45 days, brought to the mailbox, has not yet checked,
The description of the goods is very accurate.