SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrives very fast, the product is corresponds to the description
OK
Thank you
as described;))
fast shipping, everything is fine, recommended store
Arrived quickly, looks great, feels strong, works well, very good product.
Good quality
Normul.
good!
You 've come very well. Just like the description. Excellent.
Good lanyard
Super
Perfect thank you
All right, product according to description.
Perfecro
good quality cable less then 2 euros its really cheap.happy with it
Good charging. I recommend. thanks to the store!
I arrive in about 2 weeks, it took very little. Excellent product and shopping, I loved it. Fully recommended the store and the product.
The goods are made in good faith, everything works.
Ok
As described on the platform
The lace is good for public places and needs. One person such a cord without the need. Well, please tell me, why one individual, three connectors? If he is not a fan of different smartphones. The goods themselves are good. They can recharge any mobile devices and betray data on the PC. The goods reached the addressee, who lives in Moscow in 15 days.
The order was received at the Post Office. came in a month, the order is satisfied. packed well.
Nice cord for charging, I love it
As described, everything works perfect
Yes, nice soft long 1.2 m. Three types of connection, convenient at home and on trips. Maximum flow current for one 1.4 amp device at 5 volts. Normal for most smartphones, but iPhones can also consume 2 amperes. Good price and quality, do not judge strictly. Recommend.
It's coming! It's fast! Thank you
awesome! Thanks
Good cable
Long, very convenient for charging on several devices, everything is fine, thanks.
Goods received. Shipping fast. Thank you.
Everything is fine even charges
Nice product. recommended
Good quality product, all chargers correct Very flexible and looks like it won't wear out so easily Communication with the sender is excellent and the product arrived in Croatia in about 2 weeks I recommend buying
good cable
Excellent, it came very fast.
Apart from OTROZ ENKARGUE and EZTAN VYEN ZHYDOZ * "!
Thank you store good work courage
Works great thanks!
Good quality
Charges
Excellent cable, quality, came quickly
The cord is good, quality. The inputs are excellent, but it does not charge with fast charging. To whom it is important, take into account :)
Good cable with the three main pins
Two weeks before the ECB. Goods are quality. Especially for such a price I recommend.
Very good
All OK works thanks. Cord only for charging .. The goods received in 20 days.
Thank you! Excellent!
Received but not yet used
All charging!
Cable, as in the picture. I did not have to charge. Thank you
Fast delivery good quality.
Fast shipping. Qualitatively done.
Everything works, charges quite quickly.
Wires are good quality, secured braid for some material, after checking all works like please, not sprawdzałem only plug about Apple because there posiadam such device, recommend
Perfecto
All OK
23 days to Madrid Spain all as specified
Expected to get ordinary plastic covered wire, but got knitted covered pleased to touch cable for 1,67 $
Work perfectly. Very useful.
Corresponds to the description Thank you good quality
As described
The cable came in integrity and safety, corresponds to the photo and description. working. I recommend the store. thanks to the seller
I came quickly, in less than a month. Quality Everything works.
Many thanks for the quality and fast work
Super is
2 out of 3 charge exactly, the third did not check. Fast shipping. The braid is durable.
its nice very fast delivery
I like it, it gives the expected service, it works, expected length and color the same as in the photo. I love it.
Everything works. It came very quickly. Thank you store. Thank you so much.
I arrive quickly and it works perfectly. I love it for the car. Charge two devices at a time I guess three too.
I arrive quickly and it works perfectly. I love it for the car.
Great! I recommend it
Meets my expectations
Looks good now to try
It's very practical that you can charge r 3 devices at once, but charge a little slow. Otherwise it's fine, right without more