SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality product, trusted store✔️
Cool!
Perfect, charge my phone well. Promise kept. The usb C cable was sent and received very quickly. Thank you very much
Product equal to description. It works well. According to my purchase. Fast shipping to Chile. Seller 100% recommended
I 've asked several times, I love it, they're good.
I 've ordered several, that's the second time I 've asked. They're good.
The product is equal to the image and I arrive anges of the date I am very happy thank you very much
Shipping was fast. the product complies with the description. recommended store
Seems alright, it works the first timr i tried, i hope it'll work for a longer time.
It complies with the described and is indeed fast loading
Excellent product and me. Works bn charging super fast
He came to Madrid in 12 days on top of plasticized in perfect condition along with several more packages. For Xiaomi poco X3 pro goes perfect. Nice Color.
The cable is pleasant to the touch, like rubber, looks cute, the color is like in the photo, on a small connector a cool blue light bulb is lit when the charger is turned. At work-three weeks without complaints. Delivery less than 3 weeks
CA long szło
The store sent quickly, went by mail for a long time, almost 2,5 months. Packed in an envelope pupyshkami, with a quality appearance, soft to the touch, has a led on the connection.
Cable long plastic with indicator, quality liked
All received the goods came up, excellent.
All OK, cables support fast charging, good workmanship.
feel good
Great A+++
Thank you
The cable is pleasant to the touch, rubberized. Works well.
It's the second time I 've bought it. It's very good.
Fast charge cable
Perfect. Real super fast charge. The cable is very elastic and with 2 mtrs comes to spare anywhere. On the usb C part, it has a small blue q Led gives it a different touch, at least it tells you when it's plugged in. It's always lit up and sometimes I have to put it upside down pq annoys a little in the dark, but well, it doesn't give too much light. A product of 10.
Fast shipping and all good. The cable is cool.
It's very fast loading, the only thing is that the color those off I imagined from the pictures. I always recommend this store!
very good, as described.
Cool wires, glow, charge.
Excelent!!!
You 've arrived very quickly.
Like in the pharmacy :)
Very good quality, it looks pretty chubby the cable and l light turns on when you connect it to the current. The color is also very nice, I have bought 2.
Быстрая отправка, быстрая доставка. Оплётка провода резина (не ткань). Хорошо, что светодиод на одной стороне! Особо быстрой зарядки не увидел
perfect! it accepts fast chargue
OK
Corresponds to the description. Charging fast. Thank you)
Very nice. There's a light when it's plugged in.
topissime
מצויין
Shipping wasn't too fast to Spain
Quick delivery surprised and in perfect condition
Very nice, thank you very much
All good
It's fine. Recommend.
Well packaged, now you have to try it.
Fast shipping meticulous packaging thank you
Good cable. Glows
All perfect, I haven't tried yet, but it's the second time I ask
Seems very good quality
It matches the description. There's no proof.
Bass control products and comparison is no but has the instrument austria elements
Items received. Thanks.
Fast charging supports! FSO OK.
The cable for its price is cool. When charging almost does not warm.
Geras silikoninis
A good cord, cheerful color, supports fast charging.
Very good looking