SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this watch. I have issues with watches they stop working when I put them on. This watch was working for a long time. I just bought it again.
Very stylish, high quality!
The watch is chic! Stylish!
Flasher clockNo words as good. The bracelet is reduced without problems, it is not difficult, it is like silk! The delivery is fast, by courier to the door. Recommend!!! I did not communicate with the store, there was no need!!!
Class-The wife is happy!!! thanks to the store!!! reached three days before the foundation
Beautiful watch, real!
Great watch for its price. The delivery is super fast. Seller Thank you!
All the norm, the current is very long
Very thin and light. Very beautiful and elegant.
Very good product. Arrived earlier than expected
Watch very much!. In fact, they are even more attractive when personally meeting them. Started, they are coming. Thank you very much store! Watch definitely recommend!
Very beautiful and stylish, look expensive on the hand, plus a nice gift-bracelet. Very satisfied! "Turtle" delivers to Russia. 11.11 order, 17.12 in place.
Excellent
Well packed and received. Nice watch!
Watch very beautiful, arrived as described, am very satisfied, recommend
Pretty watches, stylish and bright look! Came three weeks before Novosibirsk. In this store I bought a clock for the first time!.
Pretty, changed the battery, go
The clock came late, but still very quickly. Well packed, in a box. But the clock did not work, I had to change the battery and this is an additional waste. In general, everything is fine, look impressive. Thank you, I recommend.
Hours liked, workers, packed in a beautiful box. Seller Thank you!
love love this watch. I have a big wrist and the fact that the strap is adjustable is awesome
Thank you, the clock came intact, until St. Petersburg month.
The strap on the photo and in reality are different. In general, the stmpatic watch. Delivery by Moscow-5 days.
As advertised, so impressed.
I recommend, fast delivery!
And apparently a great watch, recommend
Nice watch!
super lindo
Very top better than expected
Watch is great! Quality is excellent, and most importantly not loud ticking! Very happy!
Cool cheap watch
Very beautiful, have a good quality.
Liked, executed well
Thank you to the store the watch is gorgeous, the design is super I took two pairs and do not regret a second of cool watches I recommend!❤
Many thanks to the store of wonderful watches, beautiful but no words I am very happy with such packaging and as they say do not be ashamed and give. Well, of course I'm fully delighted and I recommend and stylish! Well thank you❤
It's fast מדויייק watch מהמממם well packed in a beautiful recommend heat. Worth the price!!!!!!
The excellent ! !!!!!! I really love, recommend very I already about month with it and it looks new ❤❤❤❤❤ ! !!!!!!!!!!! The service was מצויןןןןןןןןןןן
As in the photo, there is an unpleasant smell
So beautiful, came in a box and with protective plastic on the glass part. Work well. Quick delivery!
I highly recommend, beauty, and quality generally surprised, super, thank you to the store
Quartz movement. Silent. The strap is metal, the length adjusted independently. I wear often, did not lose, did not climb, did not scratch. They look laconic, they fit any image. Appropriate on any wrist. I can not say that they are light, on the hand are palpable. They were packed in a branded box, they were not damaged during transportation. Delivery to Volgograd took several days. To choose a huge number of colors and variations of the strap. I like the watch. They work properly. No seizures found. To buy I recommend!
Very nice thank you
Very cool watch. Came almost a week before Tver I will order another model. Recommend
Thank you to the store. the wife was very pleased.
Cool wristwatch, I chose with a metal bracelet. The buckle on the bracelet is comfortable, personally I like this buckle even more than others. The location of the fastening is easily adjustable, so it will fit any wrist volume. You just need to grab a thin screwdriver buckle, open it and move it to the right distance. Delivery was 2 weeks. The packaging is excellent, the watch itself lay in the branded box of the store, and the dial was wrapped in a protective film. The design of the watch is chic. The quartz movement is clear, the watch is not late and does not hurry. Recommend!
Very beautiful, nice bracelet, super design minimalist. Recommend
To Peter in 4 days. Hours are clear, they work. Fully corresponds to the description. Product and producer recommend. Good luck to all!
Product beautiful וטוב arrived without battery. It's fast closed beautiful box.
super qality
The watch is just super! Look good on the hand. Neatly Made. Stylish. Delivery 3 weeks before the RB.
The clock came relatively quickly, ordered 11.11 brought the courier home 29.11. They look beautiful, the batteries are already inserted, the clock worked. I bought for 530r
Zegarek ładnie zapakowany, idealny na prezent. Sam zegarek również super.
Beautiful watch. come in a branded box with the inscription of the brand. Tags are present. All the watches were covered with a protective film. Look at the hand very gently and feminine! They are small, neat with a beautiful dial! I chose the watch in the version of rosegold, a combination of beige and brown shade. On the dial there is an inscription of the brand, two arrows. The diameter of the dial is 3.6 cm. Strap eco-leather. Work quietly. I'm happy with the hours
The watch is just super, they look better in the living. Look very nice, unusual. The bracelet is soft. I'm very happy with the purchase. Delivery fast, week after payment. The only negative, they did not deliver to the Mail, although they indicated the address of the post office, and in 5ku to another address that is completely not convenient to me, so when when In general, everything is fine!
An excellent option for every day, and on the way out. The diameter of the case is not small, on my wrist is 14 cm. It looks pretty big. The strap is leather, on one side of the case it is golden, on the other-white. I love the watch of this brand, always excellent performance and their watches are worn for a long time and do not break. At least I have a few, and all I need is to change the battery as needed. More details in INS-irenka_ali, Facebook - Irenka. Ali, unpacking on y o u t u b e-irenka235,
Все отлично. Часы отличные. Доставка быстрая
Beautiful watches, delivery fast. The store immediately sent the order. Quality is satisfied, but packed were not safe. The order came without damage, I advise the store
Good, but expected to be bigger, delivery in 4 days
супер
пришло быстро, красивые и удобные часы! советую
The watch came in working condition, the packing is excellent, not broken... Look great... You can for a gift...
The watch is very beautiful, creative looks different color of the straps, the order came quickly, satisfied, I recommend