SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
superrrrr
Delivery quickly. It works.
All the watch came clearly
Beautiful but fine bracelet, I thought it would be according to the hoop, beautiful
Great quality recommend to buy very beautiful
I thought it was more beautiful in person and it doesn't seem to be weak. I really liked it.
The truth is I thought it would have much more luminescence but it is not like that, only the hands are those that have luminescence
Product of excellent quality was worth the purchase
Simply perfect, 100% waterproof
Bell clock, arrived early and well
Works well. Is good
Ótimo
Excellent quality product was worth the purchase
Unfortunately the bracelet quickly gave up for no reason.
It's good, delivered on time safe and sound, the watch looks good, but the quality is average.
Arrived fast and well packed, note 10
Very top product of great quality, arrived before the deadline.
Everything came right working perfectly and very beautiful Thank You arrived before the deadline
The bracelet could be a little more reinforced, but apparently it should be a good watch.
Great Watches, high quality and very fashionable!
Arrived very fast, super beautiful watch reliable store!!!
Very long shipping, almost 60 days... Finally is here and its quality watch... Thanks.
Product of excellent quality was worth the purchase. The store is to be congratulated
Absolutely a fantastic work of engineering, paint isn’t perfect but the mechanical craftsmanship is outstanding. Unfortunately the watch band broke as soon as I took the plastic off, thankfully customer service is working with me and just might give me a free replacement.
Excellent quality product was worth my purchase
Very good product exelent quality material arrived quickly congratulations au store
Excellent quality products was worth the investment
Good morning, the watch is ten note arrived before the deadline, I loved the material all perfect.
I like the watch very much, but the mosque of the watch looks dark blue in the image, but there was no such thing in the time that came.
Excellent quality product are to be congratulated
Perfect wonderful product as described Libyan and of a lot of quality I recommend
I was really happy
Very beautiful watch, recommend!
The Watch arrived with a delay, everything is packed, the watch works for the store.
The watch is beautiful, more the bracelet and very simple,
The watch is beautiful just not enjoying the bracelet looks more fragile's amount of good size
Packaging Top arrived very fast recommend
Good product. Leaves something to be desired in bracelet, but otherwise is good.
Very fast to arrive
Good like the amount're great
Thank you for a very beautiful watch and for a modest gift. Fast Delivery 22 days. I will advise the store to Everyone familiar
Came right
Nice for now foremost going well
Very good watch came working perfectly Very fast delivery to Bahia
Arrived fast and as described in the ad, recommend!
Watch Top same as description.
Good watch
The watch is very beautiful, see in perfect condition. Surely will buy again
Very pretty I recommend many thanks
Thank you!! Cool Watch
Good beautiful thank you.
Great watch
Very top
Beautiful watch. Recommend
Very satisfied with the product.. Came well packed, remocomendo the store. Very grateful
Once purchase top beautiful watch excellent quality super fast
Thank you very much
Packing good quality super, advise
Amazing product. Better still personally allmost, was only the bracelet found wanting. The remaining top too. Thank you so much.
The watch for this money is good. But the bracelet to change definitely, deshmansky.
Top clock Match with the ad
The watch looks great. The color of the dial in reality is not blue, but black with a light blue tint. Mechanics! Work without batteries. There is a factory. Arrows and divisions glow in the dark. Detailed review I have in ins, you can find me by Nick inna_kovski
Great quality, like, the store made the very fast.
Just like the description, it's very beautiful❤️
Got there quickly. No tracking. The bracelet is light and looks cheap. The clock is a little harder for me. Do not feel on the hand. And so narmalic. Not mauve around. Moderated.
Arrived very quickly, thanks to the store
Think quicker shipping is caked Athe Mechanical weight ink direct to athe gift wholesale Bo 넸 used well cap summer
Came quickly with delivery by courier, everything corresponds to the description except, ordered with a blue display, and came with black, but look all the same super. All I recommend is especially for such money.
First of all, the product is really good quality. The weight and material feel very good. Moreover, the cargo arrived in Turkey in 14 days. Thank you to the store.
Nice watch.... packaging could have been better
Arrived in great condition thanks the store and before day intrega
Beautiful watch. Well packed and arrived ahead of schedule. Thank you