SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good and beautiful watch. I recommend
Very good watch for the price. It came with a spare battery. Very fast shipping.
my kids liked it very much. Thank you
Fast delivery, great packaging, the size is just for women's hand
Fully as described.
Excellent is just what I needed. I arrived fast Thanks
Great watch! Quality, many necessary functions, light, comfortable, can be wet. Exactly what I was looking for for permanent functional wearing) I took for more than $8, then they became generally 4,5-a fairy tale.
14, primarily. Turkey reached my address per day. Product as specified. I recommend it. Very beautiful...
Excellent watch, delivered faster than planned. And there is an instruction in Russian. Seller reco Mendui.
Small & light waight. Well packed with an extra battery. Fast delivery. Thanks!
Super thank you
Super, all you need and nothing to do. The belt fastened on the last hole. Someone might be short
Spare battery for the gift, dear store. To the Kiev region for 19 Dib, for the service. The year-old monster, don't regret it.
Packed Super secure. Watch as described, very practical simple and reliable. I recommend it unambiguously.
Very beautiful, bought it for my son, am sure he will love it. Thank you
Normal clock, regular function, clock, alarm clock and stopwatch, the watch itself looks very decent, the woman's hand is great, the fire is just packed
Very nice little watch! I took it for myself, but the strap is barely enough for my hand. Looks as if I squeezed them out of the first grader. The watch is really on the children's handle. The time initially set correctly, included spare battery. Delivered in a branded inflated balloon bag so that the watch would not threaten anything. Recommend!
My daughter likes it good, Russian manual, spare battery
Nice watch, even time store set up, thank you very much!
super rapite merci beaucoup
Very good hours: The numbers are large, clearly visible. The strap is not too long, the size is not suitable for teenagers and schoolchildren, full of people. The design is simple and clear, everything works, I like the watch! To the store-thank you!
WatchArrived early, packed very well. On a thin woman's hand. Look stylish, not bulky. Ordered the second.
Quite decent watch, the instruction is on the Russian, there is a backlight, a spare battery is included. For a student it is light, the plastic will not break when it falls, if it breaks, it is not very offensive
Large numbers, bright backlight, comfortable strap and spare battery. Well packedDaughter is satisfied
For this price a normal watch. For a woman or a child's hand
Liked the watch. Thanks for the spare battery.
Beautiful perfect congratulations watch
The watch is the same as the photo. The time is set. ready to use. put in the spare battery. thank you very much.
Super service! Watch received very well packaged. The quality of materials and watches is very high. Design and colors are great. The child is very happy. They even put a spare battery - the highest class. It's rare that someone cares so much about their customers. Definitely recommend this product and store.
Great watch. Quality. Included instruction for Russian and spare battery. Great packaging. Was packed in an air cushion. Recommend
Good inexpensive watches for a younger-middle-aged child.
Watch Super! I liked it very much. On the hand look great. The strap is soft, pleasant to the body. The backlight is very good in the evening. the numbers are clearly visible. Packed perfectly, came without damage, time was set, spare battery pleased)) I definitely recommend for purchase. Shipment is fast-delivery about a month. The store is good, responds to messages. The store is prosperous, the seller has good sales!!!
Everything is clear, the watch came even with the adjusted time and date, it looks durable, there is a backlight, the store put a battery as a gift, a watch for children.
Good watch, my wife liked it.
I take excellent watches not the first for gifts.
Great watch. Packaging Super
Good watch, I ordered my baby. There's a stopwatch, an alarm clock. The strap is small and will be close to the thick hand. In the kit add. Battery. Came tuned. Asked the store to pack well, which he did, every watch in a separate air bag. Well done! Delivery of 20 days to Kaluga. For such ridiculous money, just a fairy tale. Let's see how they walk.
I wanted to pick up a small and light watch on my little hand for work. Everything worked out, only the strap should be replaced with a longer one, the watch is for children. And so they look original. Delivery on time.
Great small watch for outdoor use. Seller is very cooperative.
The clock is good, pleasant to the touch, the quality of the strap is excellent, packed very high quality, as a gift battery, there is an instruction, there is one nuance ance ance Be careful when ordering)))
Very well packed. Ever super.
The clock is cool, my daughter really liked.
Very good product is ㅡ Quality (quality) is very excellent, ㅡ Strongly recommend ㅡ Gift for wholesale we is excellent ㅡ The evaluation and most were not ㅡ In fact only evaluation with ㅡ Extra service batteries also thanks ㅡ ^^ OK ㅡ Very very good ㅡ
Nice watch. We came very quickly. Pleasant bonus spare battery. Strong packing. Thank you very much to the store.
Packed perfectly Delivery fast Thank you very much ✌
Very nice, perfectly packaged, and with a spare battery apart
The order came quickly, the quality suits, only the strap is a little short
Externally, the quality of norms. Packing bubble. Not yet. Not very large. Took the kids.
I'm happy with the purchase. Time on the watch even put the right one). There is an instruction and an additional battery. But on the full hand the strap will be short.
This delivery was quite fast.
The watch came quickly, packed perfectly. even the time and date are set correctly. thank you.
Everything is fine, they work, they look neat. The child is just right.
The watch came with a working battery and a set of time and date! The instruction is clear and brief, no 5 pages in small font. I really like the mode of illumination-for this they chose them, so many photos of buyers looked around to find the right ones. In this watch, only the numbers light up when the lights up, not the background behind them, and it turns out what you need-and the time is visible, and not too bright, to if you watch through sleep. They are quite thick, buttons on the side, so that sometimes they are accidentally pressed during socks. Not super cool, but not critical-until the settings have come true and everything is easily returned to the desired view. But it's worth considering. Do not let the water go really.
It's exactly the same as they describe it. For the price is OK, it works perfectly, fast shipping. Ok.
bello
Cool watch on a thin wrist, Plus an additional battery. Packed perfectly, thanks to the store)
отличные часы и доставка 2 недели.
Good watch, I recommend the store.
Very nice watch. Reliable packaging, spare battery. Thank you store.
I do not take it for the first time in this store!! Always everything is fine!! Recommend!!
The watch is white with pink detail. The packaging is excellent. Come with an extra battery. Really satisfied with the purchase. Recommend the store!
Часы получил.Упакованы были отлично.Все работает.Дали запасную батарейку. Инструкция на русском языке.Думаю жена будет довольна. Спасибо продавцу и магазину!!! Буду заказывать ещё.
Works very well and in addition there is a spare battery
Cool. AND battery free shipping included.
Watch Super! They look very good. I bought my wife, she liked it! The strap is slightly harsh. Packed in a bag with air, complete with extra. Battery and instruction in Russian language. Delivery to srguta Khmao 15 days, received in Postamat. The store did well, sent quickly.
exactly what I ordered. perfecto!
Excellent watch child, spare battery included.