SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is wonderful. I like it all. the arrow is in the form of an airplane.
Fast delivery. I like it, I will buy it again. Seller and recommended product. Thank you!
The price-free design or the same material?
I order them for the 2nd time cheaper than changing the battery
It's very simple (but the price says it all) It takes time to arrive, but I liked it very much
ok
More beautiful than I thought. Looks great. Fast shipping to Chile. Circumference larger than I imagined, but beautiful the same. Thank you
Really nice watch. Nice colors. Just as the photos. Value for money. Thanks
Good
The watch is wonderful! Only the strap is quite plush, it will wear out quickly, it will need to be changed. And the airplane is painted with a little spots) But overall look very good, satisfied with the purchase☺️
Didn't realise they didn't come with batteries but they look very nice!
Bacana. Remark
Very nice and Thanks
QUARTZ watch that works perfectly, ORIGINAL DESIGN, very nice, expected for this summer Really satisfied with the store of the product and this store Thank you
they are great just like the picture. thank you very much store.
For the price I'm curious about how long it will work
Very nice thank you
Looks very good, for the price you can not expect more…
very good ++++++++++
Super cute. Then much earlier than expected. Thank you. We will use it when we are on vacation
Excellent. Very cute. Arrived much earlier than expected
On the road than look at Insha güzeldir
Very cute
Very cute but the straps are very short
very cool
As in the photo, it is very beautiful and delicate
I recommend .. I arrived before the date. Nice
Top, very beautiful, recommend
i was under the impression the band would be a teal green not a hunter green. still its pretty nice
It is a very beautiful watch, it hurts the delivery time, it makes a fight that things take months to arrive TnT
Watches hurry
Came even earlier, cute, the only thing that for my hand a little more. I removed the lock, immediately shut up and the plane flew.
It came well, it looks just like the picture, only it takes almost 3 months to arrive. It works well, the color is a vivid green.
Very beautiful watch. Quality is good.
Arrived quickly in Guatemala
Beautiful and simple
Beautiful watch and delivered quickly.
Great, funny! Thank you to the store, the photos correspond. I recommend to buy.
bonito
As in the image
Nice watch as picture thank you
It's so beautiful . The airplane is for the seconds and it's flying. I'm very happy with my watch ⌚.
Cool Watch. The plane moves around the center, performing the role of a second hand. I recommend to buy.
this watch is same as the pics, love it an I recommended
Compliant product. Very good article.
The watch is just a fire but there is one minus when you put it on, the leather straps are cloudy (((you need to change the strap
They're cool. airplane flying. Thank
If you arrive in good furniture state and work
excelente
Beautiful! second hand✈️
Good watch
Get super fast A month before… Pero color is more dark vs the Photo… I asked in coffee
lindo o relógio..... maravilhoso.... adorei muito ...... funcionou pleno !
nice and good quality watch
Very good
For their money, a very good watch. The strap is not durable, it will have to change in a couple of months. The picture is bright but blurry, but the general appearance does not spoil. Satisfied
Very good product, fast shipping.
Bardzo ładny zegarek, jakość adekwatna do ceny. Polecam
Excelente!
Muy bonito. Esfera grande.
Their money is worth, it seems that the cat is stronger to crush) well, like alive) like the appearance, on the dial with the arrows is moving very much I recommend, there was a parcel 2 months before the Magadan region
Order waited 45 days Clock Works
j'ai reçu mon colis après 3 semaines bien emballé jolie montre mais je n'ai pas encore mis en marche.
Beautiful
Cool. Were not quite assembled and the battery sat down
Even better than expected. Decent quality for such a price. Very nice watch I really liked!
Very beautiful
bien
The watch is just super