SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy, it's very beautiful, now I just have to learn to use it
Very good service
Watch dazzling!!! Strongly recommended. It's really fast like שהמוכר התחייב. Packed as it takes. Functions filled והכי important support Hebrew full!!
The watch is working I bought for a gift for granddaughter as she will check it will write reviews
Perfect, nice design and a very practical watch. I recommend it.
Top nothing to say! I will buy back without hesitation. Seller at the top.
Ok
Beautiful and good.
The phone is very complete, it is installed very simple, comfortable and very easy to understand.
Work, my wife is delighted
The person who received the gift is delighted with the watch, very serious store I recommend
I was hesitant but frankly I do not regret it! It is very complete and functional in addition to a lot of different dial in short I love
Abaolutely fabulos! This watch îs beautiful and sooooo functional. Thank you Seller for fast shipment - a week before planed arrival date. I love this watch.
Beautiful watch. Works very well and easy to use
Hours very happy. Came a month earlier, thank you. The phone was connected quickly, without problems. Screensavers change, in the application from a lot. Super purchase :)
top!!!!
I can't connect the watch to my smartphone, I Dat it on my phone but don't recognize the watch. And I'm Bluetooth. Bracelets are difficult to see impossible to put back in place. Thank you in advance for your answers and cordially. Mrs the LAY Sylvie PS: nevertheless I keep the watch I will be able to connect it and put the bracelets back in place.
Good product
Beautiful watch. Exactly matches the ad images. Excellent cost benefit.
Adoreiiii the watch it is perfect no defect to talk about it I ameiiii❤️
best gift. love the watch
good
The dazzling!!! Really satisfied it, took me some time to manipulate and plug it for mobile, but not horrible, slowly Slowly I studying it ומתרגלת to it, is not big MIDI and is just like שרציתי! Has the option to call ולענות calls it great! Message don't can answer, only through the phone. What a fun marble smart watches prices accessible, watch the company for Samsung or iPhone rises more instructive shekels, וכאן bought off my watch in 100 shekels making and is almost the same work as smart watch for Samsung of OR iPhone! שאפו!!!! Shipping took little time, but not horrible, was equal to wait! Really satisfied from this marble name pedometer, blood pressure, pounding heart, blood oxygen ואפילו time cycle woman!!!! Perfect!✨✨✨✨✨
Laikrodis Labai gražus. Veikia be problemu.prisijungiau Su samsungu
Gift for Christmas it remains to see if everything works
Very nice my wife likes me very much is a female smarwatch highly recommended for women
Very fine and beautiful watch, the dial is full of diamonds, very fast delivery, the watch is functional, gave it to my wife, she loves it very much
I love this watch, very pretty and works well, would buy again from this store, fast delivery and well packed. Thank you
Light good oara user level oero quality. lrecio