SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really nice but came with a scratch, on the brighter side, it's lovely.
This price is very good watch, I am satisfied
I liked it very much and arrived in time
watch is the same but theres no braclet...
Sweet once and flexible love
i received it same as it was in the picture. and i loved it.
I loved the very good watch.
Arrived quickly.
so great, beautiful and shinyyyy
As in the description Thanks to the store.
Great
The watch is flimsy, the fasteners of the strap with the dial are plastic. came and immediately fell the glass had to be glued, but the clock is working for now, and then we will look. arrived quickly.
This very nice
buena
Thank you
good
It’s a very beautiful watch.. it’s for my girl and she adores it.. thanks
Fast Delivery
recommend the store
Bought this for my mother and she love it, thanks
upto now I haven't received my product
Good quality
Like a picture.
Beautiful, just like the picture.
good watch
⚫Very good & excellent store I recommend this seller for everyone. ⚫Thank you seller for you for shipping the item swiftly ⚫The seller's communication was very good & excellent. ⚫The (⌚watch) was in good condition & in a high quality. ⚫The product description was accurate with the product. ⚫The seller is very friendly with the customer. ⚫The good arrived before the estimate delivery date. ⚫Thank you Ali Express for you excellent seller.
The product arrived... Thank
Is beautiful
Beautiful too! Super fast delivery! Was to reach 27.06 and 10.06 day arrived.
Loved! Record delivery, perfect condition.
The watch is exactly how it looks in the photography. The strap is too plastic for my taste, but didn't expect much more considering the price or feel they were offered something best, well I am satisfied. Further came running.
wow it looks beautiful really appreciate it, I have received my
Nice But took too to arrive.
Good product Thank
In reality, pretty ugly but good
The shipment is delayed, But arrive in perfect condition.
I arrived the watch without bracelet But I loved the product is very nice and has not taken much thanks to the store.
I loved
As asked اوصي not بأسابه
Watch beautiful and exquisite compared with price Thanks to the store Arrived after one month of Dial
Very nice and fast shipping
fast deliver
good product
Beautiful same as the image fast delivery to Spain.
It is so cute. Fast delivery
All is well but very much the debt was sent to me they really like
Nice strap. Arrows glow in the dark. I recommend the producer.
For hours it is happy, but the bracelet in the parcel was not why, and in the photo the watch and bracelet
good
beautiful good service good item wow
The glass is a little with scratches. And I thought with the bracelet goes, but only the watch came. Quality average
Cool hours, whether enough for a long time, I do not know
Recommend
Good product. Recommend.
выглядят хорошо,красивые,работают
thank you... this watch is very beautiful
very nice product
Très joli goods
Product at a reasonable price
I like it very much and nice colour
I love this very cute
merci
Everything is fine
good product
Ticking Went two months in the Tyumen region
Very good product not its quality is not from an expensive watch but for the price is OK
Good product I recommend the store
good
Good watch.thank you
They arrived in time the designs are just as they are in the photo.
සුපිරි
muy bonito
Tooooop attention it arrives without a bracelet, it is indicated in the description☺️
Very beautiful.no damage.well packed and fast deliver
Это было особенно трудный заказ. Доставка была странная, то трек не отслеживался, то пришло на другой пункт выдачи. Но дождалась. Классные часики. Довольна ими.
very nice
The watch is good. About a month before the Tula region. Were packed in cellophane. Color and model are not mixed. It was scratched glass, but it is not critical, as it is not very noticeable. Went immediately with a battery. Arrows glow, but weak.
good product
Very nice
nice
It's simple & beautiful product. fast shipping and the packing is good. recommend the product & store
وصل المنتج شكرا لك صديقي بائع رائع
And the bracelet NEMA and do not hang out as well as booty
Product Description
The watch is very good, the order came Is fast
very good product. well, Pack, Working Properly. Recommend store
Bien
Recommend, like the picture well packed Love
Arrive muitorapido by inquanto working perfectly
Very good, my wife was happy
Thank you store cute
molto carino grazie venditore
සුපිරි කිසි බයක් නැතුව ගන්න ඉක්මනට ආවා මාසයක්වත් ගියේ නෑ
Good Thank you store