SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy I recommend it
Cool
Great watch for its price. Successful model both in design and in quality. Good package, bracelet as a gift. Suitable for a young girl, my daughter liked it. I recommend the store.
SUPER
everything ok, but the packing needed more bubble wrap in order to stay intact.
Fast shipping, good packaging. Watch looks beautiful
Great product!!! recommend!!!
Second color of the same model. Perfect
Exactly as the picture and description. Good quality and well made. Recommend Thank you store.
Beautiful and on top with little gift... thank you
I loved it and on top of it with little gift. Thank you
The watch is good, beautiful. On a man's hand a little small but it will go! I think it will be nice for women. The company is of high quality, I have been purchasing this brand for the second time!
Good quality watch taking into account the price, arrived in just over two weeks in Mexico, the store added some gifts, recommended
It's okay, it arrived quickly.
Beautiful and arrived in two weeks and arrived with a bracelet gift
Very beautiful watch. Came well packed. I will order more in other colors.
Very nice watch looks good quality at home they were very happy
Its beautiful
The packaging is excellent and the watch is the picture and their communication with me was fast, thank them for accuracy and professionalism
The leather is strong and the watch isn’t lightweight; with quality and thank you for the gift store.
Delivered today (17/3’23). It came well packed. Watch looks good. Came with some gifts, thank you. Pleased with my purchase. No communication needed.
Great store and high quality watch. I have 8 watches of this brand and I have not failed any. Very fast shipping, I received it in 7 days.
amazing the watch is just lovely
Very beautiful, great quality, super I indicate the purchase.
I must say that the shipping time and clock quality surprised me. It is very nice and the box gives it a super elegant touch. I recommend it widely. The truth I will buy again. Thank you store.
The watch is excellent, solid and very well built, like all the watches of the brand.
Excellent
Very good
Thank you very much, I received it quickly. Thanks for the gifts.
It is elegant, beautiful and robust. I bought day 12 and 22 arrived. Cute bracelet gift Many thanks sir or Sir to store.
The watch is of good quality, you notice the weight in the package, it is very beautiful and the finishes are very good, I recommend it, I liked it very much, the store gave me a gift.
Wonderful top and original beautiful watch have already made another order️
Very nice watch high quality item highly recommend this store and product
Better quality than I expected for the price. I wondered if the coating on the case would start to wear away, but it hasn’t. I like the size. (Btw I’m a very tall woman, 5’10”, so it looks smaller on me than it looks on most women. It does tell you the measurements of the watch in the ad so you can look and check if it is a size you would want.) I didn’t expect a good strap AT ALL at this price, but it’s surprisingly thick and very comfortable! Watch has a quality weight to it, but because of the strap you don’t really feel it to be heavy while wearing it.
Everything is in line with promises. The watch looks like the picture, the view is quite presentable. It is too early to talk about the accuracy of the course and reliability. Delivered ahead of schedule. Satisfied with the product. I recommend it. P.S. The store put gifts in the parcel, a change-but it's nice.
Just… Beautiful, totally exceeded my expectations
The watch is delicious, heavy, and looks very beautiful. But I thought they would be bigger (as pictured) and they are not medium size. The delivery is super fast.
love it. I have the blue one as well. good for everyday watch
Quality is not worse than Casio for 150 €. Everything is good and really like the photo. A little by sight gives out that inexpensive. The only time they are two times less than they look in the photo in the comments. In the photo compared to the usual men. Despite the fact that quite thick may not look good on every woman's hand.
Very satisfied, quality and completion of a premium watch, delivery time to Spain 10 days, delivered by post.
Lovely watch! Very beautiful and noble look. I have no doubt about the quality, the firm is well known. As a gift-a cute bracelet. Thank you very much!!!
Very beautiful watches
The product was shipped fast and very well packed. The watches are very beautiful, in the colors of the bracelets as in the watch itself; interior with texture, polished and brushed metals give an elegance, not to mention the very soft and delicate bracelet, being pleasant to put on and take off, making the watch very light. Still came with the toast of a very delicate metallic bracelet. Very happy with the purchase. -Thank you.
I loved the watch is very wonderful and modern and high quality and I will buy other colors of the same model I recommend buying from this company
The watches are very beautiful and good quality, I am very pleased with my purchase congratulations to the store and the store for selling an excellent quality product, everything arrived well packed and before the scheduled date.
stunning watch. looks expensive. (heavy in weight) quite happy with the purchase
so good
I only have to thank the store, arrived the day before my birthday I am in love
Arrived quickly, thank you very much for the gifts. The user is very happy.
Beautiful, quality watches. The store also put a gift, for which thank you.
Heavy watch, nice with perfect finishes. Excellent gift to give your wife
Is beautiful. came well packed. fast delivery. Very satisfied with my purchase.
Excellent watch, good quality considering the price of it, arrived in two weeks to Mexico
The overall service was excellent and was shipped very fast. Brand products require reviews.
It's a little more obscene the strap, but the watch is pretty good and accurate to the description. Besides, the store put in some presents, I really appreciate it.
the quality of this wristwatch is 10000%, thank You store I love it and I will be buying more, if you are thinking of buying this wristwatch pls buy it, its very classy and beautiful,
Excellent, very good product Thanks
Very beautiful and connected in record time was fast shipping
excellent watch for cheap price. fast delivery.
Got a very good price, and naviforce not disappoint, wife. Came in 15 days, recommend. A tip: Always buy the box but can ask and save even more.
Wonderful watch! Fast delivery to Bulgaria about 10days! A lot of presents! Thanks!
Excellent quality!
I'm absolutely impressed by this model. The quality is amazing and the design is perfect. Even seconds hand points on markers, not between them (as it usually does on many different quartz watches with prices more than 200 USD). Dear Naviforce, but I cannot understand how is it possible to produce such great watches! Thank you so much! And the gifts are very-very nice and useful)
Very beautiful large elegant watch I can match with clothes ring hoops or Colgate my favorite color☺️☺Thank you.