SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top too
Very beautiful
Beautiful watch. Fast arrived in Brazil.
good watch quality for price. box looks slick too. heavier than other watches but this is great as this is due to better steel. looks well made. good quality throughout. highly recommend
Very beautiful, much better than expected
Very beautiful. Great product.
The clock is excellent, but the control of the assembly needs to be strengthened like our OTK in the USSR. The small arrow is shifted forward. Specially posted exactly on the number and immediately you can see the shift forward of the small arrow.
Recommend the store, me promptly answered the questions, sent the package very well packed and all right as announcement. Note thousand… sure will a partnership.
Product quality, packed in box well protected, very good, recommend.
Nice clock Early arrival. thank you
Relógio lindíssimo e de qualidade!!!
Arrived in excellent condition, recommend the store.
ótima qualidade, super recomendo!
Very beautiful and heavy!
A completely Beautiful watch. i reccomend A LOT on this model that i have bought, with those colors.
Loved super beautiful and delivered fast
As expected very top this watch, beautiful and very tough, big brand always with good products.
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Beautiful watch, came exactly as I ordered, and was very fast.
Just thought it was heavier and more firmly and
Beautiful watch, the ad says not but the ratchet clock is swivel like the watches Rolex.
Like the watch, the ad says not but the ratchet it is swivel like the watches Rolex.
Produto bem embalado e de ótima qualidade, pode comprar sem medo !!
Hello! The store sent quickly. Delivery took two weeks. The watch is very expressive and looks good on the hand. There are of course small shortcomings but in general for its price will go. Recommend.
Really liked, simple more perfect.
All are beautiful. Even surpassed a little my expectations, the price paid are great. Seller sent quickly. Sure to buy back.
روعه وشكلها شييييك جدااااا