SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is very beautiful and everything works well. The store is reliable, recommend! Thank you
nice blue, heavy, excellent quality...thank you
Very good purchase for the price is very good
Superb, very fast delivery
Watch very nice design
Quality quality watch
Looks good, if it's what I expected
Everything is great!!!
All correct✔️
Lindon watch...
A very, very beautiful watch the recomm it is superb
Awosome
Compliant, lightweight packaging but fit, fast delivery
Visual, look very good, but the fasteners, the edge, the quality of the metal of the bracelet leaves much to be desired. All arrows are active.
nice
Norms
Very beautiful
Stunning watch, very happy
PerfectWonderful what shipping took longer than I expected but perfect was worth waiting for
Very beautiful watch I recommend
Stylish. On everyday life. The length of the bracelet is adjustable. The store Thank you. Thanks for the adjustment device.
Good watch. Came on time as promised. I recommend the product and the store.
Beautiful watch, i love it!
Lovely watch, great quality
Good quality.
Great watch beautiful like illustrative photo ad loved arrived in box well packed early congratulations to store
Telecoil yet sophistication that make you satisfied
Serious buyer, I had a little concern with the watch the store sent me a new watch without any apparent problem. I recommend this seller .. thank you for your serious
Better than I expected.
Arrived properly and did not delay but took on the value of shipping even though shipping is free for what ???
Beautiful watch but I'm a little disappointed by the color which is a blue is darker.
More than wonderful.
Second indicator does not work
Excellent product, very reasonable time and fast delivery, I recommend to the supplier.
VERY gorgeous watch. Looks as of good quality and accurate. Fast delivery across half of the globe. Very good value for the price. Good packing. Buy without any hesitation and enjoy!
This is my second time buying this watch for gift giving. It's excellent quality and beautiful design
Great communication with store, and product was well preserved in shipping. Watch is working and heavy quality material. This gift will be loved for sure, and I will shop from seller again soon.
It is identical to the photo looks good quality comes very well presented it will be a gift arrived in time recommended store
very good watch
Very nice watch I recommend it
Nice watch, consistent with the description, recommend salesman.
relógio muito bonito todo funcional valeu a pena a compra
Excellent very nice watch thanks to the store I recommend five stars fast shipping
Very nice