SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had already bought the same model but male, now I bought the feminine for my mother. Very handsome. Super recommend TBM
Excellent Product, works spectacular
I liked the watch very much, I downloaded the application by the code on the instructions, everything in Russian language set the pedometer, pulse, oxygen, messages, weather pressure all works perfectly, the headphones have not yet connected.
Very good product✔️
Very nice watch, it will not miss anything, 1 week that I have and works very well, the headphones like. I recommend.
Beautiful.
love it
Perfect for sports, very elegant and beautiful
Is wonderful I recommend it, it has all the functions that are in the description, I would have preferred just to see the image of the camera but at least it makes me take pictures, and sadly the only mistrust and that I can't connect the music but asks the stores
Super fast shipping, nothing more needs to see if it works as they say jiji
top merci beaucoup
Wonderful toy for adult children) recommend!
Received the watch, checked all the norms. Ordered complete with headphones, everything works properly, the sound of the headphones is excellent, after a watch you can also listen to music, call, answer calls and dial a phone number. Just in the Bluetooth settings you need to give permission for voice calls. All super store recommend. About the charge, the second day of the clock on the hand, only 35% charges were spent.
For f I want it to come to me before day 6 is the gifts of the Kings
Excellent Product I recommend
I'm super happy with my purchase
Arrived very quickly before the date indicated by the store, seamlessly connects to iphone, are fully satisfied, thank you
Very nice and came very quickly now to test it to see its function thank you very much blessings
Like everything works all as written for such money I consider norms! Delivery a little longer and the box is crumpled and so like whole everything!
Excellent watches, the store is super, all as is, delivery to Kiev in 3 weeks.
Beautiful watches as described I ordered 4 watches first one delivered in a week one in 3 weeks but 2 more is is not yet received still in transit. Anyhow I love this watches can be easily connected to the phone with the app (da fit) and can use own photo on screen I recommend this store
I ordered two pairs of hours. Sent quickly, delivery to Belarus a little more than a month. Packed well. Full set, everything works and charges. The clock itself is cute, the steps are considered normal. Exercise, for example, on a bike is incorrect, but it is not critical. Easily download the code app on the instructions and customize all functions. I was pleased with the variety of offers of a check on the screen. Headphones from cheap plastic, sound for triple. I did not communicate with the producer. For this price norms option.
The goods came quickly enough. Headphones norms, Bass are weak. The watch does not yuzala, as it is a gift to the child on ng. Later I will add a review.
The order came to Ukraine in three weeks, everything works, thanks to the store
The clock arrived in a wet state. I mean, the whole package is fucked. Immediately put everything about drying without inclusion. Opened a dispute to refund some money. The clock itself then charged like headphones. Thank God it works. I had to buy only another gift box. At first the store replied and sent everything. The dispute took a long time. But the part was returned.
Everything came as in the picture! came faster than promised! Bomb-free watches, I'm delighted, you can place your favorite photo on the screen! Everything works, thanks to the biggest store for fast sending!!!
Very quickly arrival, thanks to the store.
Very satisfied, everything works, came within 3 weeks, with the store did not communicate, with all the settings figured out itself, scan the QR-code, and the application will be automatically. All settings are chosen in the phone, pulse, pressure and oxygen-relatively shows exactly, On the dial, you can install any photo from the gallery of the phone, displays notifications from the phone and it is also visible who calls, you can control the music with the clock, in, The headphones also work, the sound is quite clean, everything is charmingly packed, so for such money is very even excellent) thanks, Recommend
Nice watches
годинник просто чудовий, на всі сто! вчім рекомендую, ціна якість повністю співпвдають!)) дуже якісні і гарні ремінці. дуже дружелюбний продавець
satisfaite
It's packed well and all parts arrived. Really good
The clock is excellent, came in 3 weeks. Set up quickly.
Watch cool fast delivery. The store is sociable. Split will complement the review✌& Middot;
Все пришло в идеальном состоянии, работает хорошо, посмотрим сколько будет держать заряд, наушниками довольна звук хороший, покупкой довольна
Ordered 11.11.21 came to Ufa 01.12.21, everything works, excellent watches, bought for 1400, everything works, there were headphones and a spare bracelet.
Llego súper rápido y todo tal cual como lo ofrecen 100%recomendado
Great! As indicated on the description bravo
Everything is at the highest level! Delivery two weeks.
Brought very quickly, in two weeks to Belarus
Very beautiful my daughter was happy with it
Часы классные! Зарядила, году второй день, заряда много. Измеряет вроде как точно все. Через приложение быстро подключилась . Мне все понравилось
The clock is good, the headphones work. They look very nice. Thank you!
часы очень быстро настроились. нареканий нет. наушники звуковые. говорят, когда разряжены или сконектились. синхронизация прошла без проблем. ремешок. очень красивый. пока все понравилось. время покажет
Wonderful watches!! Light in performance and quite clear instruction, without a field quickly adjusted to the phone. I'm totally delighted!! Thank you very much to the store for the goods and individual attention to each buyer!!
Very good smartwatch, I really add my expectations. Shipping was very fast in less than 2 weeks arrived in Tlaxcala Mexico. I'll raise my opinion after 1 month of use.
All is well
Works, I like everything. Mega shipping fast
Thank you all came very quickly everything works for everyone
супер 5+
Everything is super, came earlier than the period, nice feel case, the color is very gentle, the clock is bright, everything quickly synchronized, many interesting functions, I advise
The fastest delivery ever to Moldova in 12 days!! I recommend the store 100% Recommend to all 100%. Quality is super. In real life it looks more beautiful!! My wife liked the gift!!
My wife, work well, even using all day not consumed 10% battery. Even buying 11/11 night shipping was very fast, after a few minutes of purchase already had the screening. All perfect. Recommend.
At first it costs a little to fix type messages i etc because the form comes in English but once you install it it is already in physical it is a thousand times better i love the truth
The order came to me in 11 beautiful days the watch, easy to link to the cell phone, a Playstore app is downloaded with a QR code that brings the instructions.
j'adore!!!!
Very good already there 6 days with it. Come with 58% load and only discharged in, earphone is high, just not shifted very so're still loaded. To me was great product and complied with the term. Arrived here in BA with 15 days of purchased
Well reçu, contente
Received the watch within 2 weeks. Watch is as described. Seller is very helpful and responsive to any issues. Highly recommend.
Everything is just fine! The clock as in the description, all functions work, the battery for a week was discharged by 30%. The headset works fine. And the companion is heard perfectly, and the companion hears perfectly. Purchase satisfied
very nice watch, i really recommend it for everyone . you will never find it with this price. am do happy with delivery took 3 weeks but it deserves it .
Everything came like in the order. As a gift, headphones are worth their money. The child liked it. Recommend!
Recommend 100%
Love it, easy to use and beautiful!
The product came with a screen crack, asked for a partial refund, as it changed the screen independently, but the decision was to return the goods and refund. The store is not happy, and the watch is normal
Merci beaucoup
Wonderful smart watch. Using the application set all settings, work in Russian language. The charge is held for a long time. The headphones have a very good sound, the microphone also works. I will hope that they will work for a long time and correctly, both watches and headphones.
Basic clock but good
Super beautiful! Works well
the product is amazing and it is all that is advertised, every function works wonders and the battery lasts 6days of constant use. the app inferface brings it all together im so satisfied i talked about it and now my mom and ny bf are getting one too eheh
Excellent Product
produto excelente! fiz o pedido no dia 14/10 e chegou dia 27/10, super rápido. Veio do jeito que pedi com todos os itens, embalado no pacote com plástico bolha. Assim que abri coloquei pra carregar até os 100%, funciona bem até agora. Recomendo produto e vendedor!
Cool watches fast delivery recommend
Greeeat watch!!! It came quickly. Perfectly packed and looks expensive. I ordered a decent gift for a friend and one for myself. All notifications are connected, using exercise, countdown, alarm, alerts that the device is already working and the brightness is adjustable. I received it quickly and everything was as ordered, the charger works and charges quickly. I enjoy them, excellent value for money. The straps fits comfortably, all functions work, and the color is the same as in the store's photo, so I recommend!!!
The watch is super, while working well. With settings there are no problems, the main thing is to download the app. Calls and SMS are received.
Very happy with this purchase, nice and quality product
Loved loved came super fast
excelente aunque aún no le terminó de entender pero me encanta
Thank you! Watch Super for such a price is just a class) comfortable non-Glade cheap all works on the ears also good 10 of 10 fast delivery to Germany Thanks Thank you!!
All good, very well packed. It's for the birthday of my daughter on November 2, so than we will test it.
Классные часы, приехали в комплекте с наушниками и запасным ремешком, упакованные надёжно в красивую коробку. Часы точно как в описании товара, имеют много полезных функций, в том числе управление камерой, просмотр сообщений. Часы легко подключаются к смартфона с помощью приложения, связь держат хорошо. Продавец общительный, ответил на все вопросы, отправил быстро -- всем рекомендую этот магазин.
The clock arrived quickly. The first time such bought in the store, a cute sociable store told everything and helped. The clock exactly matches the description, quickly synchronizes with the phone. There are many functions, including the ability to read messages from messengers, see weather forecast. The watch is really comfortable.
Very top smartwatch ,i receivei t in 10days .the store post parcel on the same day ,I will buy it again for sure, delivery was very fast. The watches arrived very well packaged and without any defects, I've done all the tests and they all came OK.I am very happy with everything.recomment it!
Perfect, super attentive store, posted fast and arrived long before the deadline, high quality product!Measurements are accurate. There is everything you need, they work quickly, the display is large and bright, the battery lasts for two weeks,everything is very clear. Buy you will not regret it, I am happy ,I recommend 100% the seller and the shop!
Llego en excelente estado muy bien embalado
Delivery to Yekaterinburg in 10 days. I recommend to all the store and the goods too
The watch is excellent, the best my buying in China. The headphones work.
The clock is just like the description says. Perfect, I'll buy more! The last watch I bought at a store had many fewer features than this and it cost me quite a lot more! I love it.
livraison très rapide. je suis contente de mon achat. montre connecte bien. je recommande ce magasin
Perfect, happy with the purchase
Received without any problems before the estimated date
Super store, recommend, all works with application on your phone, recommend. Quality super is what the description provided even before time. No I will next order.
The Watch arrived before time, it is easy to use and has several funds to change, it connects very well to the iPhone
Arrived on time. Looks like photos.
Everything came as written. I bought my granddaughter, she will test.