SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take the second time, I like it. Not a large, comfortable watch. The only negative, the strap quickly comes into disrepair (crumbles)
Good but so small. The leather stripe looks too weak and not of good quality.
joli
Beautiful watches, all as in the photo, as in the description, liked) I recommend, thank you to the store
Good.
super fast shipping in 10 days looking good working good Thanks.
The watch is good-neat, for such money Excellent. Only one thing upset me, earlier when I ordered a watch, the start button was blocked and the countdown of time began when you started them. Now the watch has come already on the move, now it is necessary to watch how quickly the battery will sit down.
The strap is short for an adult.
Great ⌚ l Like it
It came good, although smaller than I expected
Beautiful watch, elegant. Were very small and thin, but I liked. Recommend!!!
Beautiful too! Super delicate and matches all will buy more. Take long to arrive
Watch correspondes to the description. Came in time. Seller recommended.
Watch cool and very well on hand. Thank you very much.
Do not recommend. Firstly, watch gold and silver buckle under the watch came without stop is coming, size 19 not suitable (small)
Clock, straps quality, look elegant, going for a long time.
This very beautiful, for the money you have. Thanks to store
Not monitored. Going for a long time, but came! Flawless
Watch excellent
Watch!!!! URAAAA!!! Although 2 months, the goods arrived in perfect condition, the battery was in hours, so they tick… see what will be worn :-) store 5 +++…
Hours were sympathetic enough, but for the price very good product. Like)
Thank you very much. Working hours. Small, as like. Seller good sales
All OK
A bit like my mother, a little short for hands!
very cute watch
❤️It's really Nice with High Quality...❤️ Same as in the picture...
The brown watch is of better quality than that of white. Arrive on time. I recommend!
They're just like the description, I liked them a lot. They were late to arrive but it was by the chile Post service
It's okay and just what I wanted except for the small screen, it's got a long strap. I recommend for people that love small wrist watch
The parcel came quickly, together with other parcels. I did not communicate with the store. The clock is small, go. Like in the picture. On a wide wrist fit.
best products and fast delivery
The product is nice, delivery took longer
gražus.
Thank you, everything came well packed. But there's one thing... One watch lags for 5 hours for half an hour, the battery changed, everything is the same, you can throw out, the marriage and the dispute can not be opened, more than 15 15 so you need to immediately check and yet minus the store.
The watch is super. Long went that I forgot about them.
fast delivery I like it good
I love the watch. smaller than I imagined tho. could barley go round my tiny wrist. I got it for my mom and it's definitely not going to go round her wrist. overall quality watch and band store recommended
I ordered two hours. with a white strap working. with a brown no. the battery changed, all the same do not work.
Very nice and comfortable
часики отличные, посмотрим сколько будут работать, к покупке рекомендую, на полную руку могут не подойти ремешок на запястье не более 37.5 см
Качество гавно
Excellent clock, satisfied, I recommend)
Good product.
Good product.
I love it! So minimalist and elegant. Shipping was fast, around 2 weeks. Did not communicate with the store.
The clock works very well. I loved to buy several. It's very nice and elegant. Congratulations to the store I recommend.
Часы классные